Ciocca Toyota of Williamsport - Service Center

I love the videos that are sent during the service process. It gives a sense of security that the repairs that are being suggested are truly needed and not just an attempt to gain additional money. process. It gives a sense of security that the repairs that are being suggested are truly needed and not just an attempt to gain additional money. More

The Brakes were checked out and nothing was found to be wrong with the brakes!! wrong with the brakes!! More

Quick service, was only there for an hour for a diagnostic check, they gave me a 33% discount on their minimum charge because it was a simple problem, couldn’t be happier diagnostic check, they gave me a 33% discount on their minimum charge because it was a simple problem, couldn’t be happier More

Outstanding customer service for a dealership that is coming back from hardships of Covid. Not all issues with the truck have been addressed as the truck needed to have be tested driven to find an audibl coming back from hardships of Covid. Not all issues with the truck have been addressed as the truck needed to have be tested driven to find an audible issue. Overall the service was wonderful for the 6 hrs waited. More

Customer/service tech communications need improvement. Lacking that communications, customer used the internet to diagnose the problem for the service department. Two visits were required to effect the re Lacking that communications, customer used the internet to diagnose the problem for the service department. Two visits were required to effect the required maintenance as none of the parts were in stock. On both visits, the vehicle was returned to the customer with dirty smudge marks on the leather driver's side seat and center console. When pointed out to the service rep, there was no offer to clean the seat or center console. A long time ago in a land far away and under previous ownership, protective seat and floor mat covers were installed during service. To be fair, this service experience was not typical of the quality care I've experienced in the past. There is however an old adage that first and last impressions are what people really remember. More

The video and narrative is great! I was able to verify my cabin filter was clogged. I was able to verify my cabin filter was clogged. More

This dealership gives me great opportunities for inspections and other maintenance services as they become available. . Your crew has helped me solve issues that I'm not understanding of. Cioc inspections and other maintenance services as they become available. . Your crew has helped me solve issues that I'm not understanding of. Ciocca is a great place to go for service. I'm glad I chose them More

Everyone was very professional and answerred all our questions. The wait was shorter than expected and the work done was exactly as we ordered. questions. The wait was shorter than expected and the work done was exactly as we ordered. More

Service department has been great for both our Tundra and Rav. They get us in when we want and get us back on the road in a timely fashion. Rav. They get us in when we want and get us back on the road in a timely fashion. More