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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
610 Reviews

610 Reviews of Ciocca Toyota of Williamsport - Service Center

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July 27, 2023

Nice and personable, the assistant was very helpful. Service was quick with a nice waiting room More

by geoff30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Hess
Aug 16, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for the great review, Geoff! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 27, 2023

Very accommodating. Took great care of me and my car. Fast at getting an appointment More

by Loretta Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 26, 2023

Typically, this dealership services my car well. However, at a recent visit, my car was repaired incorrectly, costing me a lot of money and requiring a second repair. More

by jcarpenter5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Amey
Aug 16, 2023 -

Ciocca Toyota of Williamsport responded

Jcarpenter, thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

July 24, 2023

They are a better dealership than others in the area. I have had service done through them and it was excellent. More

by DBHILL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralphina Moccia, Nate Ahearn
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer.

July 23, 2023

Visited dealership to have oil changed and made them aware that there was metal shaving in the oil. Per Service salesman they stated that they didnt see any metal shaving and stated the following "it co More

by neil668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis hess
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

We apologize for your experience with us, Neil. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (570) 323-4683 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

Jul 24, 2023 -

neil668 responded

I'm looking for honest garage I will take the truck there soon I find

July 22, 2023

It was a good experience I have been there before and will probably go back to them again More

by CarolPainton.50
Recommend Dealer
Yes
Employees Worked With
Kory Eck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for the wonderful review, Carol! We appreciate your kind words regarding our dealership, and hope to see you again soon.

July 22, 2023

Did a oil change and the service was Professional start to finish. Will use again. More

by laidback70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for the great review, laidback70! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 22, 2023

Customer service went to xxxx since they bought out Fairfield Toyota. They do everything by text messages and don't call you. I called a couple of times to see what the status of my vehicle was due t More

by gyoung180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

July 21, 2023

The folks at Ciocca have been great. The sales and finance team were patient and easy to talk to when we bought our van, and the service department has been excellent, prompt and friendl More

by HEYJAMESGUESSWHAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Engleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

We're so glad to hear it! Thank you for the great review, James! We're always here to help if anything else comes up!

July 21, 2023

Very friendly staff. My appointment was timely and really liked the video of the service they provided. Comfortable area while I waited. More

by GINGERY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Hess
Jul 24, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

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