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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
562 Reviews

562 Reviews of Ciocca Toyota of Williamsport - Service Center

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June 29, 2023

Clean and spacious waiting area. Nice for providing complimentary coffee and tea, and vending machines. More

by TADAMSTENEYCK
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Hess
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for the review. We are thrilled to hear your kind words, but concerned on the rating you left. Can you please elaborate on what we can do to better serve our customers? Thank you again.

Jul 05, 2023 -

TADAMSTENEYCK responded

I had a scheduled oil change at 9:45. I arrived and completed the check in process before the scheduled time. I waited for over 2 hours. That is by far the longest I've ever had to wait for an oil change anywhere.

June 29, 2023

Andrew Strange and his team of service technicians, along with Toyota, replaced a faulty engine in my wife's Prius, completely free of charge. There was a build defect in the engine that caused to lose compr More

by JEFFS99ACE
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tom Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Engleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Holter, Ralphina Moccia
Jun 30, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to leave us a great review of your experience with our service department! We sincerely appreciate your kind words and are glad to hear that our team was able to provide you with excellent and affordable service.

June 28, 2023

Arrived at 8:15 am. A young man named Clayton Amey was there to promptly check me in. For 10,000 mile service & tire rotation. About 45 mins later, the service was compl More

by GFBBAB
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton as mentioned in note.
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

June 28, 2023

Always kind, keeps you updated but not pushy. Thank you to Andrew Strange I have a Highlander and a Tacoma .Happy with both ( should have earned a nice Toyota pullover (XL) by now huh??😎 thanks More

by wsheddy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Andrew Strange.
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

Hi Wsheddy. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 28, 2023

Clean with nice natural light Quiet however the tv May have been nice if it was on More

by JMOLIVER8
Service Time
Recommend Dealer
Yes
Employees Worked With
Andrew Strange, Marissa Tomasella
Jun 30, 2023 -

Ciocca Toyota of Williamsport responded

Hi JMOLIVER8. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 27, 2023

Hello I was there to get repairs done to my Highlander parts were ordered & they came in quickly , I do enjoy the coffee & snack that was offered as well as the quick service of getting my car repaired More

by SUNMAN8035
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

Sunman8035, Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

June 26, 2023

An excellent detail service on both of my vehicles. Unfortunately my vehicles were not photographed at pickup and delivery so I have no way of proving that my front license plate was damaged while in t More

by CADDIEMAN94
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to review our business and for your kind words regarding our service department.

Jun 26, 2023 -

CADDIEMAN94 responded

I WANT A RESPONSE TO MY COMPLAINT ABOUT THE DAMAGE DONE TO MY FRONT LICENSE PLATE. I DON'T WANT A xxxxxxxx STANDARD RESPONSE! I WANT THE SERVICE MANAGER TO RESPOND! I DARE YOU TO PUBLISH MY COMMENTS.

Jun 26, 2023 -

CADDIEMAN94 responded

SEND AS TYPED.

June 26, 2023

Nice staff, good beverage/snacks for long waits. Service took 80 minutes longer than told. More

by Kay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Ciocca Toyota of Williamsport responded

Kay, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. We do apologize for the time taken to service your vehicle, we are working to cut down on this. Thank you so much for sharing.

June 24, 2023

The service of vehicle good- but there are long wait times at initial check in and service itself More

by PVALENTI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

PVALENTI2, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! We apologize for the wait time and are actively working to cut down on this. Please reach out if we can help with anything more.

June 24, 2023

All experiences have given us a confidence that the dealership is quite trustworthy and competent. More

by mwalzer4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Ciocca Toyota of Williamsport responded

Mwalzer4, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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