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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
562 Reviews

562 Reviews of Ciocca Toyota of Williamsport - Service Center

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July 05, 2023

Worst Service, won't ever be back. 2.5 hours for 5000 mile service, ridiculous More

by Gretac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Ciocca Toyota of Williamsport responded

Gretac, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (570) 323-4683 and speak to one of our managers so they can assist you. We appreciate your feedback.

July 04, 2023

We had a wonderful experience here! I would recommend this dealership to everyone I know. More

by TAORMINAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Follmer , Nate Ahearn
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for the great review, TAORMINAH! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 04, 2023

They had excellent service! They were very friendly and timely and the video was a nice touch! More

by FDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

July 04, 2023

I wish I would have purchased my Tacoma from this dealership. Unfortunately, I went to MOTORWORLD and couldn’t be more sorry. Ciocca is top notch, service guy Andrew Strange was phenomenal. More

by Nick Gleco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange service
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Thank you very much for such a great review, Nick! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 03, 2023

You guys are always on time! ! You also always get things iced right the first time!!f More

by zippymisty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 03, 2023

I like my service guy. He is polite and helpful. He is worthy of a raise! More

by SLKNAUSS
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

We are so glad to hear this, SLKNAUSS! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 02, 2023

Pleasant and informative staff from beginning to end of my visit. They spent a great deal of time helping me through multiple questions and issues without rushing. More

by BARBROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralphina Moccia, Marissa Tomasella
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Hi BARBROUSE, thanks for the recommendation. Our team at Ciocca Toyota of Williamsport values your feedback and looks forward to seeing you again soon.

July 02, 2023

Always seem to do a good job whenever they work on my vehicle, they are very polite to deal with also. They always supply me with a loaner too. More

by SNAPDRAGON62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Toyota of Williamsport your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, SNAPDRAGON62!

June 30, 2023

Service was excellent. Price for an oil change was high at $85.00. Hoped it would $50 or less. More

by JDOUTT66
Recommend Dealer
Yes
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

JDOUTT66, we appreciate the kind review relating to our service at Ciocca Toyota of Williamsport! We apologize if you feel our pricing is high, and will do everything possible to remain competitively priced while maintaining top-notch service.

June 30, 2023

I like the idea that you have table and chairs that while I’m waiting for my vehicle to be worked on I can sit there and write letters or do whatever I don’t like sitting in the soft chairs in front of the T More

by Zeus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
Jul 05, 2023 -

Ciocca Toyota of Williamsport responded

Zeus, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

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