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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
613 Reviews
Call Service Center (570) 323-4683

613 Reviews of Ciocca Toyota of Williamsport - Service Center

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August 21, 2023

The staff seems super friendly. Made a delay of parts more bearable in stead of completely frustrating More

by HFSTROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 21, 2023

Always satisfied with the work done on our vehicle. Clearly states pricing and never forces unnecessary work. More

by LANDSMCGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 20, 2023

Good service but was disappointed about what they charged me to switch my handle chrome around More

by Dacranmer60
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for the review, Dacranmer! We apologize if you felt the service charge was too high to switch your handle chrome around. We will review your comments with our management team to remain as competitively priced as we can.

August 18, 2023

The dealership was very helpful in addressing the problems with my vehicle in a timely manner. More

by BRETTWGOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Ciocca Toyota of Williamsport responded

Hi Brett, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 12, 2023

Prompt polite and efficient. I was surprised that having a 3:00 appointment I would have had to wait a while, but nope. By comparison a very short visit. Liked the video too. More

by BOBJILL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Ciocca Toyota of Williamsport responded

BOBJILL, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 12, 2023

They informed me of what they all went over on my car. Very friendly staff More

by cassieKolenda
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Stone
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Aug 16, 2023 -

Ciocca Toyota of Williamsport responded

We are so glad to hear this, Cassie! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 12, 2023

Pleased. That it all. I am Michigan Wolverines fun. I think they will win it all. More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Toyota of Williamsport your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

August 11, 2023

The reason for this visit ended up being to fix an error they made during a previous visit. More

by boyrob50
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Hess
Report | Print
Aug 15, 2023 -

Ciocca Toyota of Williamsport responded

Boyrob, we apologize for your multiple visits due to past errors. We take our feedback seriously, and would like to correct this issue for you. Please reach out to our Service Manager at (570) 323-4683 so we can discuss this further. We appreciate your feedback.

August 10, 2023

After explaining what was wrong with vehicle I was Stull made to pay over 300 dollars for diagnostics. In the end turns out I was correct my opinion is you can ripp me off once but I we'll never set foot in More

by dstably557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

August 10, 2023

Had a check engine hybrid system light come on dash on Friday. Called CIOCCA TOYOTA and had an appointment for Tuesday. Took a week to get the hybrid electronic control unit in stock. Had my car back in a More

by Cfunk1064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
Report | Print
Aug 11, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for the great review, Cfunk! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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