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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
611 Reviews
Call Service Center (570) 323-4683

611 Reviews of Ciocca Toyota of Williamsport - Service Center

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November 19, 2024

Andrew Strange has a great sense of humor and fun to work with. Everyone in the service department are amazing! More

by DFARR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Engleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Follmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Strange
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Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear that you had a positive experience with Andrew and the rest of our service department. We strive to create a friendly and enjoyable environment for our customers. Thank you for choosing Ciocca Toyota of Williamsport.

November 18, 2024

Everyone in the service department was absolutely amazing and very friendly. Andrew Strange was fantastic to deal with as well as knowledgeable. Spencer in parts was very helpful and spent much time wit More

by M.SHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
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Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your kind words about our service department. It's great to know that Andrew and Spencer were so helpful and knowledgeable. We strive to provide excellent customer service, and we're glad we met your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 18, 2024

the check-in process is straight forward and quick. I was informed that the appointment would take 1 hour to an hour and 15 minutes. It took 1.5 hours. Advisor was professional and polite. More

by MBERKHEIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback. We strive to provide efficient and timely service. While we aim to meet our estimated service times, unforeseen circumstances can sometimes occur. We're glad to hear that the advisor was professional and polite. We'll continue to work on improving our service times to better meet your expectations.

November 18, 2024

You have the most incompetent people at your dealership that I have ever meet. You had my truck for 95 day to find a noise it was making and you couldn’t find it. More

by jim1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory Eck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for your frustrating experience. We understand how disappointing it is when we're unable to resolve an issue. We take customer feedback seriously and will use this to improve our service. We encourage you to reach out to us directly to discuss your experience in more detail. We will work to understand the specific issue and find a solution. Thank you for your feedback. We hope to have the opportunity to regain your trust in the future.

November 17, 2024

Bad communication and no updates or anything on the work that was done to my car. More

by hutnyan.keri143
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the lack of communication regarding the work done on your vehicle. We understand how frustrating this can be, and we're committed to improving our communication processes. We'd like to understand more about your specific experience. Please reach out to us directly so that we can personally investigate the matter and take steps to resolve any issues you may have. We value your feedback and hope to regain your trust.

November 15, 2024

Don’t know the name of it the service tech who checked me in, but he as was so helpful! Did not have my current insurance card or registration in my car, so he was able to get copies of both for me while my More

by PSCOTT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know name
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Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had such a positive experience with our service team. It's great to know that our staff went the extra mile to assist you with your insurance and registration. We strive to provide excellent customer service, and we're glad we could meet your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 15, 2024

They have the best maintenance service I have ever seen. Having the text reminders of upcoming inspections, oil changes etc. is very convenient and the video they take while doing the inspection of your ve More

by WATSON189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
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Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to hear that you're so impressed with our maintenance service! We pride ourselves on providing top-notch service, and it's wonderful to know that our text reminders and vehicle inspection videos have enhanced your experience. Our drive-up service doors are designed to make your visit as convenient as possible. We appreciate your kind words about our customer service. We look forward to continuing to provide you with excellent service.

November 15, 2024

They do a nice job with efficiency in getting my car in and out in a timely manner. Very friendly staff. More

by TWINGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Kepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your kind words about our efficiency and friendly staff! Our team strives to provide a seamless and positive service experience. It's great to know that we met your expectations. We look forward to continuing to provide you with excellent service in the future.

November 15, 2024

I’m happy with my experience at the service center. The staff was friendly and efficient. More

by THAASULMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you were happy with your experience at our service center. It's great to know our team's friendliness and efficiency made your visit positive. We look forward to assisting you again in the future.

November 14, 2024

Very kind and knowledge staff! Clean and friendly environment! Wait time was good and I was kept informed of what was going on with my vehicle! Thanks guys! More

by TAKER36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you had a positive experience at Ciocca Toyota of Williamsport. It's great to know our staff was kind, knowledgeable, and efficient. We appreciate your kind words about the clean and friendly environment. Our team works hard to keep our customers informed throughout the service process, and we're glad that we were able to keep you updated on your vehicle. Thank you again for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

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