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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
584 Reviews
Call Service Center (570) 323-4683

584 Reviews of Ciocca Toyota of Williamsport - Service Center

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January 18, 2024

Andy was welcoming and gave me great advice on my car. He was very complimentary as well. Everything was completed timely. Only request is to have more than fruit sticks for a snack😊 More

by scottjmcdevitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in the service dept
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Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 18, 2024

As always I have received excellent care for my car with my 20,000 mile checkup, oil change, tire rotation, fluids checked, brakes too plus a state inspection and emissions test plus care wash in 1 hour 30 More

by CHYBEAR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew my service advisor was super!
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Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

January 18, 2024

Good service, polite. But after every service my tile warning light comes on and I need to check the air pressure and add air. More

by SUSAN17701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for your experience with us, Susan. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (570) 323-4683 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

January 18, 2024

Very courteous and kept informed. Service manager was very helpful and polite gave us regular updates More

by MORRIS_WL48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

January 18, 2024

They were prompt and thorough. The facility was clean. It was easy to make an appointment. More

by Lsimon40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralphina Moccia
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Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

January 18, 2024

Dealership staff have been helpful, polite and courteous. Work is done in a timely manor and all work done is well explained. More

by asterner5922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Ciocca Toyota of Williamsport responded

We're so glad to hear it! Thank you for the great review, Asterner! We're always here to help if anything else comes up!

January 18, 2024

Very prompt in scheduling and rescheduling my service appointment . The service technician did the required work very quickly and was very professional More

by ABBASKHID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory Eck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Willets
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Shultz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Broome, Phil Holter
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Jan 19, 2024 -

Ciocca Toyota of Williamsport responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

January 17, 2024

Andy Strange is the best! The service Dept was wonderful, easy to work with. Highly recommend. More

by Jbroome0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

January 17, 2024

Great service in a short amount of time. Thank you very much. Will be back More

by FELEGIEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

January 17, 2024

Staff is always so pleasant and is very thorough with explanations of service and any issues. More

by brendashaffer1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you very much for such a great review, Brenda! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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