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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
579 Reviews
Call Service Center (570) 323-4683

579 Reviews of Ciocca Toyota of Williamsport - Service Center

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November 08, 2024

Bought a vehicle had it for about a week. I noticed a sound called the dealership scheduled appointment gave a loaner. Repair completed. no charge. They stand behind their vehicles as the pu More

by JAYWSEEHERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany McKay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Follmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All service advisors and Service Techs A+
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to know that you're satisfied with your recent purchase and our service department's quick response to your concern. It's our goal to ensure our customers are happy with their vehicles and their overall experience. Thank you for your kind words and for choosing Ciocca Toyota of Williamsport.

November 07, 2024

The whole process from start to finish was seamless. The car pickup and delivery is a game changer. More

by None11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to know that our car pickup and delivery service made your service visit a breeze. We're committed to providing top-notch service and convenience. Thank you for your kind words.

November 07, 2024

Everyone was friendly and service was quick and good. We will use Cioca Toyota again. More

by Reneef3656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're so glad to hear that you'll be returning to Ciocca Toyota of Williamsport for future service needs. Our team is dedicated to building long-lasting relationships with our customers. Thank you for your continued trust and support.

November 06, 2024

Nice dealership, answered any questions i had,explained things to me so I could understand. Showed a video explaining what they were doing. More

by FISHBASS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had a positive experience at our dealership. Our team is committed to providing excellent customer service, and we're glad we were able to answer your questions and explain things clearly.

November 05, 2024

The oil change was performed in the timeframe proposed. I appreciate the friendly service, thank you! More

by MSEIBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to know that your oil change was completed on time and that you enjoyed our friendly service. It's our goal to provide a positive experience for every customer. We appreciate your business and hope to see you again soon.

November 05, 2024

Your service person Jolan May was very rude dealing with our fleet card from Garda world. He didn't want to deal with it when he was having trouble getting the card to process. He should not be in a custome More

by BIGBASSNBUCKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jolan may
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Nov 06, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the negative experience you had with our team. We take customer satisfaction very seriously and appreciate you bringing this matter to our attention. We will investigate the situation and take appropriate action to address your concerns. We value your business and hope you will give us another opportunity to provide you with the exceptional service you deserve. Please feel free to contact us directly to discuss this further.

November 04, 2024

Thank you fr a smooth and nice experience with your service department. They are wonderful. More

by WZIMMERMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your kind review! We're delighted to know that our service team provided you with a smooth and enjoyable experience. Your satisfaction is our top priority, and we're committed to delivering exceptional service every time. We look forward to assisting you again in the future.

November 01, 2024

The service center is amazing! They went above and beyond when it came to customer service. I have a 2012 vehicle that had the check engine light come on several times. The serv More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, Several others that I would all give 5 starts
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Nov 02, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your kind words and for choosing Ciocca Toyota of Williamsport. We're honored to have earned your trust and loyalty. We look forward to assisting you with your future automotive needs.

November 01, 2024

Very polite. Got taken care of quick. Good customer service. Let me know what was wrong with tire. More

by shirtymae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted that you were impressed with our team's politeness and efficiency. We strive to provide quick and hassle-free service, and we're glad we were able to meet your expectations.

November 01, 2024

It was very nice for you to pick up the car. That helps a lot. Thank you. More

by WALLACE.JEFFRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalil Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted that our car pick-up service made your experience more convenient. We strive to go the extra mile for our customers, and we're glad we were able to assist you.

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