Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ciocca Toyota of Williamsport - Service Center
Muncy, PA
618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
618 Reviews of Ciocca Toyota of Williamsport - Service Center
Sort by
April 14, 2024
The service for the first service was very good they took it in on time great it in on time great More
by Dondymeck
Verified CustomerEmployees Worked With
April 13, 2024
I was in northern PA for a funeral, 9 hours from home. The evening before, I had backed into a small pile of gravel while parking, which only impacted the trailer hitch. When I later restarted the car, su The evening before, I had backed into a small pile of gravel while parking, which only impacted the trailer hitch. When I later restarted the car, suddenly multiple alerts showed up, including dire hybrid malfunction and pre-collision issue warnings, with no associated symptoms. My research showed that a failing 12v battery could cause this, so I got a quick appt. at Ciocca to investigate on the way home to NC. I described the problem and we agreed on doing a battery check first. That check is generally free at most auto parts dealers, but was nearly $50 (!) just for the check and wouldn't even apply to a battery purchase had it been required. It took them about 1.5 hours to perform this simple check, and it showed that the battery was good. Then, without asking about the service history of the car, they quoted me nearly $2,200 for "additional service recommendations," one of which was to run diagnostics on the error codes associated with the original alerts. However, when I declined all that service and started the car, the original alerts had disappeared. Simply disconnecting and reconnecting the battery as part of the test had fixed the problem, as I had hoped based on my research. The 2-star rating is due to the excessive cost and slow performance of the test; the cluelessness of offering all those services as if I should jump on offers of major service when we were clearly packed and the service advisor knew that we still had 8 hours of driving left that day; and the offer to perform a $90 diagnostic service on the warnings after they had disappeared. I do appreciate that they were able to get me an appointment in a timely manner. More
by jshore1
Employees Worked With
Travis Hess
April 12, 2024
They are very informative as to what is going on with my car, and they are very good intentional about timong! car, and they are very good intentional about timong! More
by DDSDO
Employees Worked With
April 11, 2024
Very efficient and customer friendly. would recommend to family and friends. Hassle free experience today . would recommend to family and friends. Hassle free experience today . More
by RSYES
Employees Worked With
April 11, 2024
Car was received upon arrival and checked in quickly. Time to perform the work was reasonable. They suggested some other non-critical concerns, as usual, but accepted my firm pass. Overall they were fr Time to perform the work was reasonable. They suggested some other non-critical concerns, as usual, but accepted my firm pass. Overall they were friendly, efficient, and respectful. More
by Chris
Employees Worked With
Travis Hess - Service
April 11, 2024
Ciocca in Pennsdale is the best Toyota dealer for at least 50 miles. If you are close to Rahal they are also top notch. I've heard good things about the one in Hamburg but I have not been there. If Au least 50 miles. If you are close to Rahal they are also top notch. I've heard good things about the one in Hamburg but I have not been there. If Aubry in Selinsgrove tempts you just forget them and go pretty much anywhere else. They are among the worst and are surrounded by better options. Hazleton - MotorWorld - Scranton are average... which makes a trip to Ciocca worth while. There are great shopping destinations in the area, if nothing else stop at the Super Shoes 2929 Lycoming Mall Dr, Muncy. Happy motoring. More
by JBurdman7
April 09, 2024
Did what was needed at the appropriate time and didn’t have any other issues that needed fixed have any other issues that needed fixed More
by CUNNINSA
April 09, 2024
Friendly staff. Sales person that sold me my car came & talked to me very thoughtful. Sales person that sold me my car came & talked to me very thoughtful. More
by WELAPETINA
Employees Worked With
