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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
614 Reviews

614 Reviews of Ciocca Toyota of Williamsport - Service Center

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August 17, 2024

Service was excellent. Brought car back for a part post car repair. Service was done in 2 hours like mentioned. Inspection done as well. Always great service. Thank you And More

by RESP2705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew. You don’t have any fellas that check people in.
Aug 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to let us know about your recent service experience with our team. We're happy to hear that we were able to complete your vehicle's service in a timely manner! If there is anything we can do to further assist you, please let us know!

August 16, 2024

The staff were kind and attentive. I was unhappy with the cleanliness of the used vehicle purchased and they scheduled a detailing early the following week. The service was top notch! More

by mflexer12
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nathan Follmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Ciocca Toyota of Williamsport responded

Hi there, we sincerely apologize that we did not meet your expectations regarding your vehicle's cleanliness upon purchase. We're pleased to hear that we were able to get it detailed, and provide you with top-notch service!

August 16, 2024

Did not. Solve the problem. I will be contacting Toyota personally to get this problem resolved. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tom Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ciocca Toyota of Williamsport responded

We're sorry to hear that we were not able to provide you with a more positive service experience. We have passed this along to our management team to further look into.

August 16, 2024

Very pleased with sales personal. Have had a great experiences with the service department personal . More

by DJM555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Holder
Aug 18, 2024 -

Ciocca Toyota of Williamsport responded

We greatly appreciate you taking the time to let us know that our team was able to provide you with a great experience! It was a pleasure to be able to help you! Please let us know if there is anything we can do to further assist you!

August 15, 2024

Very nice service people ! They take care of their customers. I would recommend this dealership to people. More

by KIMKIESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Aug 16, 2024 -

Ciocca Toyota of Williamsport responded

Kim, thank you for the wonderful review and rating! We are so happy to hear that you received five-star customer service from our team! It was a pleasure to be able to help you!

August 15, 2024

The service representative was very nice. I appreciated the updates, as well. The two people with whom I was in contact were efficient and professional. Thank you very much! More

by estein7576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ciocca Toyota of Williamsport responded

Good morning! Thank you for taking the time to let us know that our customer service representative was very nice, and provided you with updates in regards to you vehicle's status. We greatly appreciate your positive review and rating!

August 15, 2024

I had a flat tire and they got me in immediately, without even having an appt and i was out of there within an hour! More

by Tes16162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton in service
Aug 16, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! We are so happy to hear that we were able to get your flat tire repaired in a timely manner, and get you back on the road safe! We greatly appreciate your five-star rating and review!

August 14, 2024

Very professional and helpful. Courteous they listened to my input, and solved my cars problem. More

by JMPAGANA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ciocca Toyota of Williamsport responded

Good morning! We are so very appreciative of your kind words! It was a pleasure to provide you with professional and helpful customer service during your service experience with us. If there is anything we can do to further assist you, please let us know!

August 14, 2024

Great service team and great communication. Andy Strange is a rock star and is always very helpful. More

by brad.larson1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Strange
Aug 16, 2024 -

Ciocca Toyota of Williamsport responded

Good morning! We are so pleased to hear that our service team provided you with great communication, and that Andy was so helpful! Your kind words mean so much to us, and we look forward to seeing you again at your next scheduled visit with us!

August 14, 2024

I appreciate the good service and communication about findings and suggestions during my appointment. Clayton Amey was nice. I always liked getting the video evidence from the mechanic but Clayton said More

by RLH1320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to let us know that you received five-star service and communications regarding your vehicles maintenance status. Our team greatly appreciates the positive feedback! Please let us know if there is anything we can do to further assist you!

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