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Ciocca Toyota of Williamsport - Service Center

Muncy, PA

4.6
579 Reviews

579 Reviews of Ciocca Toyota of Williamsport - Service Center

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June 19, 2024

Regard the recall on my 2021 Venza, the Service Department updated the GPS system in minimal time. KUDOS!! More

by GREGBANZHOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Greg, we're pleased to hear that our service team was able to complete the GPS recall on your 2021 Venza! Thank you for choosing us for your vehicle's maintenance and service needs. It's always a pleasure to help! Have a wonderful week, and please let us know if there is anything we can to do provide you with any further assistance!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! We are so pleased to hear that our service department was able to complete the recall regarding the GPS system for your 2021 Toyota Venza in a timely manner! Thank you for taking the time to leave us with an excellent review and rating!

June 19, 2024

I’ve only used the service twice since my purchase but have been appreciative of efforts to keep me informed about service and sending me a video of the inspection of the undercarriage during the last app More

by Ted_wr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Ted, we are so happy to hear that our service department has been able to keep you informed regarding your vehicle's status! We are so grateful for your kind words and review! Please let us know if there is anything we can do to further assist you at this time!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! We are so pleased to hear that our service department has been able to meet your expectations and provide you with top-notch experiences! We hope to have the opportunity to see you again in the future!

June 19, 2024

Service stated on time. Associate kept me updated. Service was performed as planned. Excellent experience More

by grittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hello! It was a pleasure to be able to complete your vehicle's service and ensure that it was an excellent experience for you! Thank you for taking the time to leave us an outstanding rating! Have a great week!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! We are happy to hear that our service department was timely, informative and ensured your experience with us was a five-star visit! Thank you for taking the time to leave us with an excellent review and rating! Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2024

Service was great on my vehicle. Good explanation of what was done. Appreciate the service More

by TIGGERCOACH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! Our service team is happy to hear that you were completely satisfied with your recent service experience here at Ciocca Toyota of Williamsport! It was a pleasure to be able to help and explain the maintenance performed on your vehicle. We appreciate you!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ciocca Toyota of Williamsport!

June 16, 2024

Not good tire people. Tire problem not resolved after two service appointments. My buying extended service with Toyota seems to a bad decision. More

by Bjl1146
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hello there, we sincerely apologize for the negative experience you've had regarding your tires. Please reach out to us directly if there is any outstanding issues we can work towards resolving.

June 16, 2024

There is a seat in the waiting room closest to the coffee machine that needs removed. i sat in it the last time and accidentally sat down in it again this time. It basically collapses and slides on the floo More

by Kiessjennifer92jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Strange
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hi there! Thank you for taking the time to provide us with your honest feedback. We will certainly pass this along to our management team so they can work towards fixing this.

June 16, 2024

I was very pleased . They found a problem which has been going on for at least a year. They tried in the past but could not find it. But it was intermittent so difficult More

by GREGTHEREALONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Greg, we are so happy to hear that you were very pleased after your visit with us! We understand how frustrating those intermittent issues can be! It was a pleasure to get you fixed up and back on the road! Please let us know if there is anything we can do further assist you at this time!

June 14, 2024

Scheduled me quick and covieniant with drop off. Service done as scheduled and asked if I needed any other services. More

by RICKLLO6RICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! We apologize for the delay in our response but we are so pleased to hear that you received timely service from our team! Thank you for taking the time to provide us with a positive review and rating! We hope to be able to give you a five-star visit next time we see you!

June 14, 2024

Cordial. Interested in serving the needs of customer. Efficient and genuine . He had knowledge and practical information. More

by laultbears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hello! We apologize for the delay in our response, but we are so happy to hear that our service team provided you with an efficient, genuine and knowledgeable experience! It was a pleasure! Please let us know if we can provide you with any further assistance!

June 14, 2024

Super customer service! Work was completed in 1 hour. So far very happy with my 2023 Toyota Rave I purchased More

by PRIMITIVEPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Good afternoon! We would like to apologize for the delay in our response, but we are so pleased to hear that you received super customer service from our team! We strive to provide timely service backed by top-notch customer service and we're happy to know that's exactly what you've received! Have a great day!

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