Ciocca Toyota of Williamsport - Service Center

Service center recommended getting a new car as ours required more in repairs than it's worth.. Service center informed the sales team that we were waiting for someone to contact us to start looking at required more in repairs than it's worth.. Service center informed the sales team that we were waiting for someone to contact us to start looking at replacements..No one ever called (and still haven't) so I went to another dealer to buy my wife a new car. More

I appreciated their willingness to work with another Toyota dealership in diagnosing and fixing a problem with a front seat so I would not have to travel to Malvern, PA.They gave me an early appt.12/26 Toyota dealership in diagnosing and fixing a problem with a front seat so I would not have to travel to Malvern, PA.They gave me an early appt.12/26 which I accepted and chose to drive back early from family event in NJ (had early evening plans with other family from CA 12/26 and assumed my car would be ready to pick up around 2pm ) They did not call me about my car except to leave a message that I had missed my appointment and would I like to reschedule! I expected that the payment details were worked out between Joelan and Dennis(Malvern service rep). Andy would not release my car until a payment was received. Did not call me back Thurs late afternoon to tell me status. I drove in to speak to a Supervisor, all had left. My plans canceled with family Thurs night. Again I needed to wait for my car at Ciocca on Friday until calls made to Malvern Toyota and to Manager at Ciocca to release car. I sure hope no one would have to go through this in the future! Good lesson learned, will not trust that details are worked out between Dealerships and not sure what I should have done before hand to prevent this VERY STRESSFUL EXPERIENCE! After leaving with my car, I needed to return since the passenger seatbelt alarm malfunctioned. Thank you for addressing problem and recalibrating it in a timely manner and thank you for then offering to wash my very dirty car. More

They were very professional and friendly. Explained several options for a loan and gave us more information about the vehicle Explained several options for a loan and gave us more information about the vehicle More

Customer service is very polite, and a nice waiting area, and very clean ,ur on top of the time it we are told and very clean ,ur on top of the time it we are told More

Excellent as always. No surprises. Vehicle taken in at scheduled time, work completed as planned. No surprises. Vehicle taken in at scheduled time, work completed as planned. More

Everyone we dealt with was very nice and helpful. Always sent a video of everything they were doing in the shop and explained everything as they went. Always sent a video of everything they were doing in the shop and explained everything as they went. More

Travis was very polite and did a fantastic job. His communication was great as well. His communication was great as well. More

Clean professional I was happy with the work and what the time involved and doing the extra that I had asked that was not on the original appointment in a timely manner never drove a Toyota before but I enjo time involved and doing the extra that I had asked that was not on the original appointment in a timely manner never drove a Toyota before but I enjoy the purchase that my children help me too acquire More

Great service and repair dept. Andy is the best with customers. Same With Brandon. Very knowledgeable Andy is the best with customers. Same With Brandon. Very knowledgeable More

Their service is good. I would recommend. The only thing I don't like is they're always saying something else should be done. I get the sell and they aren't pushy. I I would recommend. The only thing I don't like is they're always saying something else should be done. I get the sell and they aren't pushy. If they were I'd go elsewhere. I do find it annoying though. So, when they say this should be done, etc....I'm skeptical.. Does it really?? The previous owner of this particular dealership was excellent (I was sad when they sold) I trusted them totally and when they told me something shoukd be taken care of I'd be like okay....because they never tried to sell me something that my car needed done. Unless, it really did and they explained why. I'm sure Ciocca is only doing what their corporate tells them. I can tell you though I'm not the only one who doesn't like the sell of more work being done on vehicle. Overall, I'm satisfied with their service. More