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Ciocca Toyota of Williamsport
Muncy, PA
747 Reviews
We are devoted to our customers, employees, and surrounding community, and we strive to ensure you get a positive experience that instills confidence in you during your automotive adventure. Whether you're looking for a new Toyota, excellent service, or want to learn more about our involvement in the community, we encourage you to reach out today!
As part of the Ciocca family of dealerships, we have access to thousands of vehicles across Pennsylvania and New Jersey to fit your needs. No matter what you're looking for, we can help!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday 8:00 AM
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Showing 747 reviews
October 24, 2019
2 months later. Oil change gone wrong: So I take my vehicle into the Ciocca dealership in Muncy got my first oil change since I bought the vehicle. I bought the vehi Oil change gone wrong: So I take my vehicle into the Ciocca dealership in Muncy got my first oil change since I bought the vehicle. I bought the vehicle a little over two months ago. When I bought the vehicle the salesman and the General Manager were very kind and helpful. Made promises and talked about integrity and commitment. My wife and I were given a VERY reasonable trade offer for our current vehicle and the salesman bent over backwards to meet our every need.....AT that time. I thought to myself....this reminds me of how dealerships see to be....more “old school.” I like it. However my most recent visit was not the same at all! I brought my vehicle in for an oil change. After about 20 minutes the gentlemen at the service Dept came to me and told me my rear brakes were in really bad shape, metal on metal. And that they needed to be fixed right away. I told him that I JUST bought the vehicle two months ago, and even though it was a used vehicle, it was shocking to me that the brakes were in such bad shape! The service Dept worker was a stand up guy and went to the General Manager to ask about how the situation could be handled. Now I had just spoken to the GM A few minutes ago about some damage to a mirror that was done on my vehicle before I bought it. The GM made arrangements to have the damage handled since the damage wasn’t listed when I bought the vehicle. When it came to the damage mirror the GM was very nice and helpful. But when I came to the situation about the brakes things were different. The GM told the service guy to inform me that there was a 30 day policy on problems with the vehicle that the company would pay for AND that because it over 30 days, the cost was all on me. Now from my perspective, I just bought this vehicle and if the brakes were left in that bad of a condition when I bought it and they sold it to me like that, then that is very shady to me. The service guy was nice and gave me a 10 percent discount....that was the best he could do. My frustration lies with the GM and how the situation was not fully appreciated for what it was. The truth is that I was sold a used vehicle with rear brakes that were dangerous. I have a wife and two kids and it upsets me that I trusted this dealership and they put my family and myself in a vehicle that had very poor rear brakes. The part that is upsetting is at the dismissiveness of the GM and him not looking further into this. The whole experience has left a bad taste in my mouth and my next car buying experience unfortunately will not take place at this dealership. and to top it all off the salesman sold me the car is no longer employed there. So I couldn’t even talk to him about it. And when I approach the sales desk to discuss my issue with the vehicle, they just rerouted me to the service department. It was a frustrating experience but like I said the most upsetting part is that I was put into a vehicle that had rear brakes that were not in good condition and two months later were metal on metal. This whole situation was not handled properly at all. More
by Beppolee2
Employees Worked With
Corey
October 08, 2019
Our experience purchasing a new vehicle was excellent. Greeted promptly by Josh & Kyler who made the process easy, comfortable and fun. Will recommend to others. Greeted promptly by Josh & Kyler who made the process easy, comfortable and fun. Will recommend to others. More
by SRobbins
Employees Worked With
Kyler Klein and Josh
August 05, 2019
Bait and Switch Tactics at its best I never ever had an experience of such a frightfully dishonest, deviate sales experience in all my car buying years (12). I found a car on Autotrader I never ever had an experience of such a frightfully dishonest, deviate sales experience in all my car buying years (12). I found a car on Autotrader at a "Great Deal". Called the dealership and asked for the availability. Malary answered yes, it is available and asked that that I should call before I left for my 1 hour car ride. Well my wife and I were excited and brought the title of her trade. Once on the road and within 30 minutes of our arrival I called and again Mallary answered and said great Darrel would have it ready for us. When we got there we were told it was sold. Wow! Wow! Terrible, terrible. Darrel, Mallary, Jodi and Neno tried to explain and fix the problem with "The switch!". Well when asked how does this happened each had a different story. Okay, after a couple hours they failed and we left in disgust. Never, never will I come to any of these Ciocca dealerships. Stay away... More
by scotty
Employees Worked With
Mallary, Darrel, Jodi and Leno
July 20, 2019
Unhappy sales experience Nobody greeted me in the parking lot while I looked at vehicles. When I finally was given a salesman after I inquired online, he was chewing tobacco t Nobody greeted me in the parking lot while I looked at vehicles. When I finally was given a salesman after I inquired online, he was chewing tobacco through our entire interaction. He took it out of his mouth and threw it on the ground in front of me(scratch a hand shake at the end of this visit)Then I emailed the sales manager about it and got no reply. After I swallowed my pride and still entertained an offer I was passed back to the sales manager who never called me or even made an attempt to make a sale. More
by Bloodbro84
Employees Worked With
Darrel Sundquist, Doug Mather
July 07, 2019
Poor Service I tried to get an appointment for an oil change and was told I would have to wait for at least a month. I have purchased 12 vehicles from this dealers I tried to get an appointment for an oil change and was told I would have to wait for at least a month. I have purchased 12 vehicles from this dealership when it was Fairfield and was always treated good service and now no one seems to care and just want to push you into a new car. Time to go somewhere else for my next vehicle. More
by ed_mccabe
Employees Worked With
John
June 21, 2019
Absolutely awesome sales experience! We purchased a 2019 Toyota 4Runner from Ciocca in April 2019, shortly after they purchased the dealership in Muncy, PA. First of all, our sales exper We purchased a 2019 Toyota 4Runner from Ciocca in April 2019, shortly after they purchased the dealership in Muncy, PA. First of all, our sales experience was absolutely fantastic! Kevin and Eric made our sales experience painless, and I got the deal I wanted from start to finish in less than two hours. The only reason I gave 4 stars instead of 5, was due to some unforeseen issues pertaining to paperwork with PENNDOT. I look forward to purchasing our next Toyota with Ciocca. More
by KTHooper
Employees Worked With
Eric Hamilton, Kevin Breneisen
May 01, 2019
Purchase of a CPO Camry I found the car I was looking for on cargurus.com and it was located at this dealership which is now Ciocca Toyota of Williamsport. I was in contact I found the car I was looking for on cargurus.com and it was located at this dealership which is now Ciocca Toyota of Williamsport. I was in contact with them to confirm the email was still available and informed them that I would be coming to get it. Per my request they had their finance team reach out to me to start the process before I arrived. The test drive was great and the sales person was very good at showing us all the options that the vehicle had and answered all of our questions. We bought the vehicle on the last day of the month and the dealership was very busy but they made sure that we were comfortable and took great care of us. Every person that we talked to was extremely nice. I will definitely be going back to them for our next car. It was well worth the 2 hour drive to get to them! More
by djnnmb
Employees Worked With
Richard Garnhart, Chance Katz, Mary Strohl
