Ciocca Toyota of Williamsport
Muncy, PA
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday 8:00 AM
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These two people are the biggest scams at this dealership, they never answer there phone after they do business with you, I would never recommend people to buy any car from this Ciocca Toyota deal dealership, they never answer there phone after they do business with you, I would never recommend people to buy any car from this Ciocca Toyota dealer. DO NOT DO BUSINESS WITH THESE SCAMMERS!!! I’ve been trying to get to this people about my for a month now, the operater keep putting me a voicemail, when I leave a voicemail nobody aver response to me. More
Just bought a beautiful new 2021 Highlander! The vehicle is fantastic! The sales manager had to locate this vehicle and I am very greatful that he was able to do that. Jessica Morris was so great to work w is fantastic! The sales manager had to locate this vehicle and I am very greatful that he was able to do that. Jessica Morris was so great to work with to buy the vehicle and she did a great job of showing me how to operate all the features! She helped me sync my phone and get my favorite contacts . I couldn’t ask for a better experience. Thank you all for helping me find an awesome ride! Best dealership I‘be ever worked with for a purchase. More
I recently had my Highlander checked over for a trip to Nevada. After $1,100 they said everything was good to go. Wrong. They are unresponsible, hurry get it done, should be their motto. Not happy Nevada. After $1,100 they said everything was good to go. Wrong. They are unresponsible, hurry get it done, should be their motto. Not happy More
Great experience all around. Amazing staff. Everyone is extremely welcoming and friendly. I will definitely be recommending my friends to come get a car here. extremely welcoming and friendly. I will definitely be recommending my friends to come get a car here. More
I recently leased my first vehicle here and the team was great to work with. From Tom finding me exactly what I was looking for, to finance and the sales management team explaining everything thoroughly bei great to work with. From Tom finding me exactly what I was looking for, to finance and the sales management team explaining everything thoroughly being my first lease, I couldn't have asked for a better customer experience! More
I had an issue with my truck on a recall that I purchased from this location but a different dealership. I was surprised when I showed up and there was no one I recognized. Then Jessica entered my life and h from this location but a different dealership. I was surprised when I showed up and there was no one I recognized. Then Jessica entered my life and helped me out tremendously. See, I was there to get the rear defroster fixed on my Chevy Silverado LTZ, it shattered my rear window when it caught fire. Low and behold, I walked out of there a new owner of a Toyota Tacoma!! That was one way to get my issue fixed. She did an amazing job and I admit, probably the easiest vehicle purchase I’ve ever made. She picked the exact truck that I would have picked if I were there to purchase a vehicle lol. Give her a shot, you won’t regret it. More
I bought a new 2021 4Runner from your dealership January 11, My overall experience was very good. I was especially impressed by my sales person Jessica Morris she was very professional, knowledgeable and v 11, My overall experience was very good. I was especially impressed by my sales person Jessica Morris she was very professional, knowledgeable and very patient with my hemming and hawing, She is a great asset to your company. More
August, 2020: I Never had a problem when Toyota garage was Fairfield. For 12 years I had loyally done every 5,000 mile check and service recommended. I trusted the service department . Suddenly now tha was Fairfield. For 12 years I had loyally done every 5,000 mile check and service recommended. I trusted the service department . Suddenly now that Ciocca has taken over they claimed I had numerous problems and it would not pass inspection, with a price over $1500. None of these items had ever been brought to my attention, so big surprise. Normally when things were wearing Fairfield prepared me for that possibility. I decided to get two more reputable expert opinions. Needless to say both places could not find any problems, even after I pointed out what should be wrong. I was even shown the underside of the car and discussed in great detail why there was no problems,. Ciocca was trying to take me across. My car was then passed for inspection by one of the other garages for the cost of inspection only. More
They don't care about there customers. In October or November 2019, I scheduled a meeting to view 2 Rav4's after my husband wrecked his. They assured me that the vehicles would be ready wh In October or November 2019, I scheduled a meeting to view 2 Rav4's after my husband wrecked his. They assured me that the vehicles would be ready when we got there at 6pm. Guess what. We never saw either vehicle. I think one was sold but the other one wasn't ready either. I wish we would have walked out right then and there. They instead talked us into a Honda CRV. We were okay with it. After the sale they said, it is dirty so you can come back later for a free detailed clean. I didn't think much of it. When we got home my husband realized there was no owner's manual. Then 2 months later it needed inspection and it didn't even pass. I never bought a car that couldn't pass inspection just 2 months later. I am pretty that they never did any kind of check on the vehicle to make sure it was good to sell before they sold it to us! That is also why it was dirty and had no owner's manual. Once the weather started to get hot, I turned on the a/c and it didn't work! Probably because they never check it before they sold it and the a/c never worked, we just didn't realize it since we bought it in the winter. They were supposed to do the detail clean when it was taken in to do the inspection but the didn't. Probably because it didn't pass inspection and needed work that took longer than expected. So he took it back later to be detail cleaned and get the free oil change. He mentioned to the manager that they said they would get a new piece for his tailpipe when it was in to be inspected and they never got it. The manager told him to just take the broken piece off. They didn't want to do what they said and replace it. I said that is not good enough. If you agreed to replace it, then it needs replaced. But guess what. It still isn't replaced. And guess what else. We still don't have the owner's manual. And wait. There is more! I finally reached out to the head of Toyota and they got in touch with the manager again so he would talk to me. All he did was argue and make sure I knew that nothing was his fault or his responsibility. I eventually told him to shut up and hung up on him. So I was not very nice but I couldn't handle listening to his excuses anymore He was complaining because we didn't tell them right away that the a/c didn't work. We didn't know it did not work to begin with. So he said we knew when it got hot out that it didn't work so why didn't we tell them. I did tell my husband several times to let them know but he just put the freon stuff in it and didn't worry about it right away. He said he will have them check it when he takes it in for an oil change. I didn't push the issue because I figured they would do exactly what they are doing, blame us, and not want to fix it unless we are the ones to pay for it. Besides the a/c, he argued with me that the owner's manual is probably hard to get because the vehicle is a 2013. I still can hardly believe that one. I can't believe that a car dealership has a hard time getting an owner's manual. But then again they sold us a car with broken a/c and one that couldn't pass inspection even though it was not sold as-is. It probably has a warranty that might cover fixing the a/c but I don't know because they don't' do what they say and make excuses and are almost impossible to deal with. So they said they would do the coolant flush that they told my husband it needed during the inspection. He didn't pay to have it done at that time. They agreed to do it for free when they did his next oil change. They never did it. They said it didn't need it. Then why did they tell my husband months ago that it did need one? They still haven't fixed the tailpipe. We still don't have an owner's manual and now we are dealing with a broken a/c. They could care less about their customer. I have never been treated so badly by a company as I have been by them. They pretend they want to make everything right but then they don't do what they agree to and they don't ever follow up. They did the free oil change...that was part of the sale of the vehicle and they did the free detail clean. Again, that was something they agree to when they sold it to us. None of our issues after the sale have been fixed. They even messed up the registration to begin with and had to redo it. When I talked to the manager today all he wanted to know while arguing with me was what they needed to do to make me stop spreading bad reviews and slander about their company. He didn't care about what was the right thing to do or what would make us happy customers. That is because they don't' care about their customers. Everything I have posted is true and others need to know what kind of business this is. I agreed after the detail clean to remove my bad reviews once things were fixed like they said they would do but they never fixed anything so my reviews are staying up and I will write about them on every site I can find. You have been warned! More