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Ciocca Toyota of Williamsport

Muncy, PA

Overview
Employees
Reviews
Vehicles
4.6
768 Reviews
We are devoted to our customers, employees, and surrounding community, and we strive to ensure you get a positive experience that instills confidence in you during your automotive adventure. Whether you're looking for a new Toyota, excellent service, or want to learn more about our involvement in the community, we encourage you to reach out today! As part of the Ciocca family of dealerships, we have access to thousands of vehicles across Pennsylvania and New Jersey to fit your needs. No matter what you're looking for, we can help!
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203 Lycoming Mall Dr

Muncy, PA

17756

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Showing 768 reviews

October 21, 2024

The service was great, but it took a little longer than expected. was expecting an hour and it was more like 2. More

by Kxl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Hartman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your feedback. We appreciate you choosing Ciocca Toyota for your service needs. We apologize that your service took longer than expected. Our goal is to provide efficient service, and we'll work to improve our wait times. We hope to see you again soon.

October 20, 2024

Tim did a great job helping us. He listen to what we were looking for and helped us decide what would be the best fit for us. More

by BBRANDYMAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Willets
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that Tim provided such excellent service. Our team strives to provide the best possible customer experience.

October 20, 2024

I got the timing chain replaced by their diagnosis. And I paid the bill. After I got it back. It had the same shorter squealing noise. But, Andy said he was going to just charge me for the new part. An More

by dozerman17702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy ?
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that Andy was able to resolve the issue and provide such excellent customer service. Our team strives to provide honest and transparent service, and it’s great to know that Andy exceeded your expectations. Thank you for your kind words and for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

October 20, 2024

The work was done correctly I was quoted a price for a supentine belt replacement I was told that it would cost about $60 dollars and since the belt was easily replaced since you were replacing the water More

by Jeffrey crouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalile Best
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that your recent service experience did not meet your expectations. We take customer satisfaction very seriously and appreciate you bringing this matter to our attention. We will investigate the discrepancy between the quoted price and the final bill. Our goal is to ensure transparency and accuracy in all of our services.

October 20, 2024

Responsive to our beds at a time of distress (road breakdown.) Staff were very courteous and helpful. More

by Mike Miklos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re glad to hear that we were able to assist you during a difficult time. Our team is committed to providing excellent customer service, especially in emergency situations. Thank you for your kind words. We hope to see you again soon.

October 19, 2024

Good dervice, good sales not overly pushy. Very polite staff, good communication by phone and or text More

by HOMEY49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Banzhof
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback on our service, sales team, and communication. We strive to provide a low-pressure, customer-focused experience, and we're thrilled to hear that our team delivered.

October 19, 2024

Courteous service, attendant was excellent! Made sure my visit was an enjoyable experience! Highly recommend to others. More

by Bix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback on our attendant's excellent service. Our team strives to make every customer's visit a positive one.

October 17, 2024

They were all around excellent very nice. The service team was very understanding and got me a rental car as soon as they could . More

by sdzscs423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. Our goal is to provide excellent customer service in every interaction, and it's rewarding to know that we met your expectations. We're also grateful that our service team was understanding and able to get you a rental car promptly. Your satisfaction is our top priority, and we're committed to providing the best possible service.

October 17, 2024

Service Was very good and timely. Courtesy car wash was was well appreciated. Service personnel were very courteous. More

by CHERYLLADICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you so much for your kind words! We're delighted to hear that you were satisfied with our service. Our goal is to provide a timely and enjoyable experience for every customer, and it's rewarding to know that we met your expectations. We're also glad you appreciated the courtesy car wash. It's a small gesture, but we hope it makes a big difference. Thank you again for choosing us!

Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had such a positive experience! Our team works hard to provide exceptional customer care, and it's incredibly rewarding to know that our efforts have been appreciated. We're committed to going the extra mile for every customer, and we're so glad that we were able to meet your needs and exceed your expectations. Thank you for choosing us and for taking the time to share your feedback.

October 17, 2024

Exemplary customer care, service and support. They go the extra mile for complete customer satisfaction. More

by mgriego76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
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Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had such a positive experience! Our team works hard to provide exceptional customer care, and it's incredibly rewarding to know that our efforts have been appreciated. We're committed to going the extra mile for every customer, and we're so glad that we were able to meet your needs and exceed your expectations. Thank you for choosing us and for taking the time to share your feedback.

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