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Ciocca Toyota of Williamsport

Muncy, PA

Overview
Employees
Reviews
Vehicles
4.6
644 Reviews
We are devoted to our customers, employees, and surrounding community, and we strive to ensure you get a positive experience that instills confidence in you during your automotive adventure. Whether you're looking for a new Toyota, excellent service, or want to learn more about our involvement in the community, we encourage you to reach out today! As part of the Ciocca family of dealerships, we have access to thousands of vehicles across Pennsylvania and New Jersey to fit your needs. No matter what you're looking for, we can help!
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203 Lycoming Mall Dr

Muncy, PA

17756

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Showing 644 reviews

January 17, 2024

Never have an issue with the service I get when I bring my Jeep in. Always pleasant to deal with and explain everything that needs done thoroughly More

by KLOBE0489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

January 17, 2024

I've gotten to know the people there. I get a lot of good service and a lot of good banter. Couldn't ask for anything better. More

by BOWERP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Whitmoyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
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Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you very much for such a great review, Bower! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

January 17, 2024

Great services every time we come to the dealership! Also love when I call someone always answers the phone! No waiting for long. More

by AMBER JANSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Willets
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Holter
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Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

We're so glad to hear it! Thank you for the great review, Amber! We're always here to help if anything else comes up!

January 17, 2024

They promise a full warranty at time of purchase and when services are needed they tell of their age restriction for a complementary loaner. after making a $23,000 purchase, I was left with nothing but an EM More

by ALIDDICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brent Engleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Lehman
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January 17, 2024

Nice and explained everything about the car and warranties. Would recommend to others looking for car More

by AAALLEN21
Recommend Dealer
Yes
Employees Worked With
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralphina Moccia
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Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

January 17, 2024

Had a great experience at Ciocca Toyota. Ralphina was a fantastic and knowledgeable sales person. The finance department did a great job with a quick approval. Will be back More

by FRANK.GUNTESKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Follmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralphina Moccia
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Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Hi Frank, thanks for the recommendation. Our team at Ciocca Toyota of Williamsport values your feedback and looks forward to seeing you again soon.

December 22, 2023

I was told I would be paying something and when picking up the vehicle it went up 50 dollars for the payment. Then the vehicle was not fixed before buying it. More

by COURTNEYHENDERSHOT2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Lehman
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Dec 22, 2023 -

Ciocca Toyota of Williamsport responded

Hello! yes, your payment did go up when you elected for additional coverages. The latch mechanism was an internal part that was not detectable we of course are taking care of it for you while you are in a safe, reliable new Toyota as a loaner car while your 2017 is being fixed. Truly sorry for any inconvenience, talk soon. I am the GM, John Broome, please reach out to me personally if you have any more concerns.

December 21, 2023

Not pleased with my service. Trying to do unnecessary services, didn’t top off any of my fluids. Up charges are extreme. Very disappointing, won’t be back More

by SMITH422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

December 21, 2023

The sales person was pleasant and not pushy towards the sale. She answered any of my questions, would recommend her to anyone. More

by grid1966.jg
Recommend Dealer
Yes
Employees Worked With
Braydon Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralphina Moccia
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Dec 28, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

December 21, 2023

Eric Lehman was a helpful and efficient sales person. He did keep me updated on the status of the vehicle. I did have a few issues with finance, which were resolved by my awareness and knowledge. In p More

by VPAULINA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braydon Cross
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Lehman
Report | Print
Dec 28, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

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