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Ciocca Toyota of Williamsport

Muncy, PA

Overview
Employees
Reviews
Vehicles
4.6
771 Reviews
We are devoted to our customers, employees, and surrounding community, and we strive to ensure you get a positive experience that instills confidence in you during your automotive adventure. Whether you're looking for a new Toyota, excellent service, or want to learn more about our involvement in the community, we encourage you to reach out today! As part of the Ciocca family of dealerships, we have access to thousands of vehicles across Pennsylvania and New Jersey to fit your needs. No matter what you're looking for, we can help!
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203 Lycoming Mall Dr

Muncy, PA

17756

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Showing 771 reviews

July 04, 2024

I was having my interior and exterior detailed. I was very disappointed in the lack of cleanliness and dirt plus dirty f upholstery on both from t seat More

by SOMEONE933
Recommend Dealer
No
Employees Worked With
Tyler, he was very helpful
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Jul 10, 2024 -

Ciocca Toyota of Williamsport responded

Hi there, we sincerely apologize that our detailing service did not meet the expectations that we have set for ourselves. We hope to have the opportunity to provide you with a five-star experience at your next visit.

July 01, 2024

The service manager took very seriously a concern that I voice in addition to my annual inspection. The problem was resolved to my total satisfaction. More

by cseasholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! Thank you for taking the time to let us know that our team listened to your concern and were able to resolve any outstanding issues. We greatly appreciate the positive review! Please let us know if there is anything we can do to further assist you!

June 28, 2024

This young man was a pleasure to deal with. He was friendly professional and truly put the customer needs foremost in all his dealings! I would definitely recommend him to anyone looking to pur More

by LouMain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Willets
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! It was such a pleasure to be able to help you during your recent visit with us! Thank you for taking the time to give us a wonderful five-star rating! There's nothing we like to hear more than our team providing our customers with a friendly and professional experience. We hope you have a great week!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hi there! Thank you for taking the time to let us know that Timothy was a pleasure to work with, and that he was able to provide you with a friendly and professional vehicle buying experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2024

I deal with Tom Stacey. He is the man. I will continue to purchase Toyota as long as Tom keeps working. More

by EBTEMPLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Engleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for the five-star rating! We're pleased to hear that Tom has continually provided you with exceptional customer service! Please reach out if there is anything we can do to further assist!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hello! Thank you for taking the time to leave us with an excellent rating! We are happy to hear that Tom has continued to earn your business, it's always a pleasure!

June 24, 2024

I’ve never had an issue either scheduling or getting into the service dept and I am always kept in the loop as far as what they are doing to my vehicle More

by BRENDAW2RDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name but not listed
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Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Brenda, we're happy to hear that our service department has always been able to schedule your vehicle in a timely manner and keep you informed throughout your visit! It's always a pleasure! We hope you have a wonderful week!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Brenda, thank you for the top-notch review and rating! We're so happy to hear that our service department has continually been able to provide you with five-star experiences! We look forward to seeing you again at your next scheduled appointment with us! Have a wonderful week!

June 20, 2024

Ciocca Williamsport's service department goes above and beyond to ensure that we have the best service experience possible. More

by Highview66@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Strange
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Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for the five-star rating and review! We are happy to hear that our team has gone above and beyond to provide you with the best service experience possible! That's exactly what we strive to do, and we greatly appreciate your kind words. Please let us know if we can be of any further assistance, we look forward to seeing you at your next scheduled visit!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Good morning! We are so happy to hear that our service department has continued to go above and beyond to provide you with top-notch service experiences! We look forward to your next visit! Take care!

June 20, 2024

The entire dealership goes above and beyond to help us. Everyone was very helpful. I would come back the next time I get another Toyota vechile. More

by KayHess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Good morning! Thank you for providing our team with such wonderful feedback! We are happy to know that our team went above and beyond to help! We hope to have the opportunity to see you again in the future. Have a great week, and please let us know if we can provide you with any further assistance!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! Your excellent review and rating mean so much to us here at Ciocca Toyota of Williamsport! Our team strives to provide five-star customer service and we're pleased to hear that's exactly what you received! Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2024

They were quick with their service. They continued to check in with me and provide information as the work was being completed. More

by BLOOMY92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
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Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Hi there! We are so grateful for your kind words and excellent rating! Thank you for taking the time to do so, and we look forward to seeing you at your next scheduled service visit.

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! It was such a pleasure to be able to provide you with a timely service experience! If there is anything we can do, please let us know! Have a wonderful week!

June 19, 2024

Regard the recall on my 2021 Venza, the Service Department updated the GPS system in minimal time. KUDOS!! More

by GREGBANZHOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
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Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Greg, we're pleased to hear that our service team was able to complete the GPS recall on your 2021 Venza! Thank you for choosing us for your vehicle's maintenance and service needs. It's always a pleasure to help! Have a wonderful week, and please let us know if there is anything we can to do provide you with any further assistance!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! We are so pleased to hear that our service department was able to complete the recall regarding the GPS system for your 2021 Toyota Venza in a timely manner! Thank you for taking the time to leave us with an excellent review and rating!

June 19, 2024

I’ve only used the service twice since my purchase but have been appreciative of efforts to keep me informed about service and sending me a video of the inspection of the undercarriage during the last app More

by Ted_wr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Ciocca Toyota of Williamsport responded

Ted, we are so happy to hear that our service department has been able to keep you informed regarding your vehicle's status! We are so grateful for your kind words and review! Please let us know if there is anything we can do to further assist you at this time!

Jul 02, 2024 -

Ciocca Toyota of Williamsport responded

Hello there! We are so pleased to hear that our service department has been able to meet your expectations and provide you with top-notch experiences! We hope to have the opportunity to see you again in the future!

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