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Ciocca Toyota of Williamsport

Muncy, PA

4.6
804 Reviews
We are devoted to our customers, employees, and surrounding community, and we strive to ensure you get a positive experience that instills confidence in you during your automotive adventure. Whether you're looking for a new Toyota, excellent service, or want to learn more about our involvement in the community, we encourage you to reach out today! As part of the Ciocca family of dealerships, we have access to thousands of vehicles across Pennsylvania and New Jersey to fit your needs. No matter what you're looking for, we can help!
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203 Lycoming Mall Dr

Muncy, PA

17756

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Showing 804 reviews

October 10, 2024

The warranty work on my Diff was OK. However, when I got home, I put my emergency brake on. It wasn't adjusted right. It didn't engage until the lever was more than halfway up. Now I'll More

by espman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Strange
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Hi there, we sincerely apologize that we have not been able to provide you with a more positive service experience. We understand your frustration, and will use your feedback to work on improving the services we provide.

October 10, 2024

This Toyota dealership keeps the owner informed about their vehicle. Inventory of parts are readily available. More

by Wrodgersh2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Hi there! We are happy to hear that you have received a five-star experience from our service team, and that you're enjoying our parts department! It's been nothing but a pleasure to help you, thank you for the review!

October 09, 2024

Very respectful and appreciated our time. The area is kept clean and each person we spoke to wanted asked if we had been taken care of. More

by DOWNING2105
Recommend Dealer
Yes
Employees Worked With
Nathan Follmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalil Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalile Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Hello! We value your feedback and are happy to hear that you received five-star customer service and that you enjoyed our attention to detail! It was a pleasure to be able to help.

October 09, 2024

They did a good job at making sure I was taken care of in a timely manner More

by DREWPRESTIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for the positive rating! We're happy to hear that our team was able to provide you with timely customer service during your recent visit with us!

October 09, 2024

Phenomenal customer service! Everyone was super welcoming and friendly. The drop off for service was super easy and relatively fast. Joelan was my service advisor and he was amaz More

by MADDYGARRETT7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joelan May
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Hi Maddy! We're happy to know that you received phenomenal customer service from our team! It was a pleasure to help you during your recent service visit with us! Please let us know if we can further assist in any way!

October 09, 2024

Each of the previous two times my car has been in, it was for oil change and tire rotation. In each of those times, air was not put in my tires. My car tires have 36 psi. In each of those times, it was 24 - More

by RUXPIN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I am not putting a name. This is systemic
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Hi there, thank you for taking the time to provide us with your feedback. We will certainly pass along this to our team as we do not want to be a nuisance in regards to our communications.

October 09, 2024

Andrew was easy to work with. He kept me informed on the repair of my car and the repairs paid for by Toyota. More

by fns1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for the positive review and rating! We're pleased to hear that our team kept you informed on your vehicle's status! Please let us know if we can be of any further assistance!

October 08, 2024

Employess always pleasant and I've had a good experience each time I've been there. More

by CNDROUPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Hello! We are so pleased to hear that our team has provided you with continual pleasant customer service during your visits! Thank you for the positive review and rating!

October 08, 2024

Fast and accurate service. Always done correctly and in a timely manner. Andrew always is helpful. More

by davidlpasquale2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

David, thank you for the wonderful review and rating! It was a pleasure to be able to provide you with fast and accurate service!

October 08, 2024

Service was excellent and the people were very personable. I did think the cost was very high. More

by EHILLER4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to let us know how our team did! We appreciate your feedback, and hope to have the opportunity to see you again at your next scheduled service visit.

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