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Ciocca Toyota of Williamsport

Muncy, PA

Overview
Employees
Reviews
Vehicles
4.6
804 Reviews
We are devoted to our customers, employees, and surrounding community, and we strive to ensure you get a positive experience that instills confidence in you during your automotive adventure. Whether you're looking for a new Toyota, excellent service, or want to learn more about our involvement in the community, we encourage you to reach out today! As part of the Ciocca family of dealerships, we have access to thousands of vehicles across Pennsylvania and New Jersey to fit your needs. No matter what you're looking for, we can help!
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203 Lycoming Mall Dr

Muncy, PA

17756

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Showing 804 reviews

October 22, 2024

Greatest group of technicians and staff, knowledgeable and supportive, friendly and trustworthy. Always bring our truck here More

by theblueprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joelan
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you’ve had such positive experiences with our team. It’s our pleasure to serve loyal customers like you. We’re committed to providing top-notch service and building lasting relationships with our customers. Thank you for your continued trust in Ciocca Toyota of Williamsport. We look forward to serving you again soon.

October 22, 2024

They do a fairly decent job. Only complaint is the waiting time to get your vehicle when it’s done. More

by KKYOUNKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your feedback. We appreciate you choosing Ciocca Toyota of Williamsport for your service needs. We understand that waiting can be inconvenient, and we apologize for any delays you’ve experienced. We’re continually working to improve our efficiency and reduce wait times. Please let us know if there’s anything specific we can do to improve your future service experiences.

October 22, 2024

The entire purchasing experience was a pleasure. The sales manager and business manager were both very professional. More

by COHENAJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Follmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalil Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you had a positive purchasing experience. Our team strives to provide excellent customer service, and we’re glad to know that the sales manager and business manager met your expectations. Thank you for choosing Ciocca Toyota of Williamsport. We hope to continue serving your automotive needs in the future.

October 21, 2024

Service estimated work to cost $300. 00. Actual cost was $1400.00!!! I was upset. More

by TMCONFAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that the final cost of your recent service was significantly higher than the original estimate. We understand how frustrating this can be. We're committed to providing transparent and accurate estimate, our team will further investigate on how this occurred so that we can work towards improving.

October 21, 2024

Service estimated $300. 00 for service to be completed. The actual cost was $1400.00 plus!! More

by TMCONFAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that the final cost of your recent service was significantly higher than the original estimate. We understand how frustrating this can be. We're committed to providing transparent and accurate estimates. We have passed along this feedback to our management team to further look into why this occured.

October 21, 2024

Have not been very happy since Iocca took over however this service appt was much better. Thank you Travis! More

by ROSEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback and are glad to hear that your recent service experience with Travis was positive. We're continually working to improve our services and customer satisfaction. Thank you for choosing Ciocca Toyota of Williamsport. We hope to continue providing you with excellent service.

October 21, 2024

The service was great, but it took a little longer than expected. was expecting an hour and it was more like 2. More

by Kxl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennan Hartman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your feedback. We appreciate you choosing Ciocca Toyota for your service needs. We apologize that your service took longer than expected. Our goal is to provide efficient service, and we'll work to improve our wait times. We hope to see you again soon.

October 20, 2024

The work was done correctly I was quoted a price for a supentine belt replacement I was told that it would cost about $60 dollars and since the belt was easily replaced since you were replacing the water More

by Jeffrey crouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalile Best
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that your recent service experience did not meet your expectations. We take customer satisfaction very seriously and appreciate you bringing this matter to our attention. We will investigate the discrepancy between the quoted price and the final bill. Our goal is to ensure transparency and accuracy in all of our services.

October 20, 2024

Responsive to our beds at a time of distress (road breakdown.) Staff were very courteous and helpful. More

by Mike Miklos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re glad to hear that we were able to assist you during a difficult time. Our team is committed to providing excellent customer service, especially in emergency situations. Thank you for your kind words. We hope to see you again soon.

October 20, 2024

Tim did a great job helping us. He listen to what we were looking for and helped us decide what would be the best fit for us. More

by BBRANDYMAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Willets
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that Tim provided such excellent service. Our team strives to provide the best possible customer experience.

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