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Ciocca Toyota of Williamsport

Muncy, PA

Overview
Employees
Reviews
Vehicles
4.6
747 Reviews
We are devoted to our customers, employees, and surrounding community, and we strive to ensure you get a positive experience that instills confidence in you during your automotive adventure. Whether you're looking for a new Toyota, excellent service, or want to learn more about our involvement in the community, we encourage you to reach out today! As part of the Ciocca family of dealerships, we have access to thousands of vehicles across Pennsylvania and New Jersey to fit your needs. No matter what you're looking for, we can help!
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203 Lycoming Mall Dr

Muncy, PA

17756

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Showing 747 reviews

November 13, 2024

Only complaint is the sloppy work putting on the tags. They are ripped and the work does not show care. More

by trkinneysr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

Worked a great deal on a 2020 WRX for me. Very easy to work with and didn't try anything crazy, straight forward and helpful. More

by Colerb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Follmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalil Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 11, 2024

Great to deal with and not pushy, they want to find what is right for you! More

by Sherri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elise Rieker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalil Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that you had a great experience with our team! Our goal is to provide a low-pressure, customer-focused approach. We appreciate your business and look forward to serving you again in the future.

November 10, 2024

I was literally at the dealership for an oil change. The service was free because last time I got my oil changed the mechanic got grease and dirt all over inside of my cars leather interior… guess what More

by Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We sincerely apologize for the extremely disappointing experience you had at our dealership. It's clear that our service standards fell far below what we expect and what you deserve. We take customer satisfaction very seriously, and we're committed to resolving this issue and taking steps to prevent similar incidents in the future. We will investigate this matter thoroughly and take appropriate action. Please reach out to our dealership directly so we can discuss this further and work towards a satisfactory resolution. Your feedback is invaluable to us as we strive to improve our service.

November 10, 2024

Set up service, called and updated with all info on what was going wrong with vehicle. Purchased from ciocca aprx 5 years prior, a nissan, they have done all service work during that time. After having vehi More

by NICOLEBRUNGARDT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listing names. Sales record dated 10/10. Nissan frontier
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the inconvenience you experienced. We understand how frustrating it can be when a vehicle isn't performing as expected. Your satisfaction is our top priority, and we're committed to providing excellent service. We'll investigate the specific details of your case to understand what happened and how we can improve our service. Your feedback is valuable to us as we strive to provide the best possible customer experience. Please feel free to reach out to our dealership directly to discuss this matter further. We'd appreciate the opportunity to resolve any issues and regain your trust.

November 09, 2024

I like how I get an analysis of what is observed by the mechanic who inspects the car. More

by USDROLLER360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're committed to providing our customers with a clear understanding of their vehicle's condition. Our detailed inspection reports are designed to help you make informed decisions about your vehicle's maintenance needs.

November 08, 2024

Great to deal with. Fixed the problem faster than expected. Loaner car option was a bonus as well. Thank you! More

by JERRY93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for your kind words! We're proud of our team's ability to provide efficient and high-quality service. We're glad we could get you back on the road quickly.

November 08, 2024

Bought a vehicle had it for about a week. I noticed a sound called the dealership scheduled appointment gave a loaner. Repair completed. no charge. They stand behind their vehicles as the pu More

by JAYWSEEHERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany McKay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Follmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All service advisors and Service Techs A+
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to know that you're satisfied with your recent purchase and our service department's quick response to your concern. It's our goal to ensure our customers are happy with their vehicles and their overall experience. Thank you for your kind words and for choosing Ciocca Toyota of Williamsport.

November 08, 2024

Friendly and knowledgeable personnel. I like their policy of free car wash and state inspections. Their prices do seem high, even for a dealership. More

by Mikeg
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback. We encourage you to reach out to our service advisors to discuss any specific concerns you may have about pricing. They can help you understand the details of your service and any potential discounts or promotions.

November 08, 2024

A friendly, helpful staff makes scheduling appointments and working with the Service Department a good experience. More

by ybhirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Ciocca Toyota of Williamsport responded

We're delighted to know that our team made scheduling appointments and working with our service department a good experience. Our goal is to make your service visits as convenient and stress-free as possible. Thank you for choosing Ciocca Toyota of Williamsport.

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