Ciocca Subaru of Flemington

Great service and friendly staff.Efficient and Great service and friendly staff. Efficient and organized, easy to set up a timely appointment. The staff informs you of items to consider on a futu Great service and friendly staff. Efficient and organized, easy to set up a timely appointment. The staff informs you of items to consider on a future service appointment. More

The service department is the best I have ever dealt with. Very knowledgeable with servicing your vehicle correctly and they don't try to sell you something you don't need. Keep up the good work, I know with. Very knowledgeable with servicing your vehicle correctly and they don't try to sell you something you don't need. Keep up the good work, I know I will be returning when I turn in my lease for a new vehicle. More

Christine is knowledgeable & friendlyWork on my car was Christine is knowledgeable & friendly Work on my car was done (Stan) quickly,always efficiently. Subaru service is more expensive but we choose it b Christine is knowledgeable & friendly Work on my car was done (Stan) quickly,always efficiently. Subaru service is more expensive but we choose it because of f the expertise More

Service department itself is good, but its use of a concierge service stinks. It is difficult (and sometimes impossible) to talk to anyone who actually works at the service desk. The concierge only wor concierge service stinks. It is difficult (and sometimes impossible) to talk to anyone who actually works at the service desk. The concierge only works with scheduling simple appointments. If I need a loaner car, if I miss a call from the service desk, or if I need to ask about the status of my car, I have to ask the concierge to connect me to the service desk. Usually this takes 15 - 30 minutes, but sometimes it takes hours. On Tuesday 8/17, my calls were never returned. This is very aggravating. More

They provide a trailer with air conditioning or heat for customers to wait in while their car is serviced to allow enough spacing between customers during COVID. customers to wait in while their car is serviced to allow enough spacing between customers during COVID. More

Purchased my second vehicle from this location. Very happy with my first transaction, and even happier this time. In doing on line searches, I could see dealers were taking full advantage of customers. happy with my first transaction, and even happier this time. In doing on line searches, I could see dealers were taking full advantage of customers. Flemington Subaru was very fair. No high pressure upsell, no "must buy" gimmicks. Sales staff courteous and helpful. I knew what I wanted and they recognized that. Very happy with my car. Only problem is cars last so long it will be a while before I have to buy another one and visit them again. I will wave at service times though. More

The individuals that we dealt with when I purchased my Subaru Outback were extremely knowledgeable, courteous and professional. They spent a fair amount of time with me explaining the options available to Subaru Outback were extremely knowledgeable, courteous and professional. They spent a fair amount of time with me explaining the options available to me and treated me very well. I highly recommend them. More

Superb service every time- I amTaken if I have a problem Superb service every time- I am Taken if I have a problem without an appointment- would go no where else- staff is excellent and extremely accommoda Superb service every time- I am Taken if I have a problem without an appointment- would go no where else- staff is excellent and extremely accommodating. More

Poor communication in the service dept. We were told car would take 1 hour to be serviced. It was on your lot at 1 pm. At 4 pm since we did not hear from you, I called. The car was at that time just he would take 1 hour to be serviced. It was on your lot at 1 pm. At 4 pm since we did not hear from you, I called. The car was at that time just heading into the service bay. You need to hire more employees for the service dept, phones go unanswered! You need to tell customers if they are unable to wait for their car it will be left till the end of your business day to be serviced. We are very senior citizens, 92 and 85. Our car was picked up the next day by family who were unable to do so on Thursday after 3pm. To be without a car if needed is not a good feeling. The service was good. The management of the department not so. J and J Ringo More

Had service done yesterday. Appt. was confirmed and waited one hour for an oil change and free car wash. Very much appreciated. waited one hour for an oil change and free car wash. Very much appreciated. More