Ciocca Subaru of Flemington

Very efficiently run service dept! My appointment for brake inspection was made right from my phone. No hassles or issues leaving off the vehicle. Communication was made within 2 hrs. about the replaceme brake inspection was made right from my phone. No hassles or issues leaving off the vehicle. Communication was made within 2 hrs. about the replacement parts needed to make the vehicle safe. Very friendly service writer Gail had exceptional customer service qualifications. More

Jeannette Macpherson was our sales associate, She was delightful and very easy to work with. She was very clear and has Auto Sales down to the way it should be done. delightful and very easy to work with. She was very clear and has Auto Sales down to the way it should be done. More

Ordering a car with Jeannette was a pleasure: she is professional, honest and follows up diligently. No surprises or disappointments when the car arrived and she has stayed with us post sale to answer professional, honest and follows up diligently. No surprises or disappointments when the car arrived and she has stayed with us post sale to answer questions as well as offer additional training on the car (yes, it is a bit complex). I loved that she emphasized all the critical things to learn so I could drive away not feeling overwhelmed but in control. We will return for a second session as she suggested. Love the 2022 Outback Touring and greatly appreciate the fact that Flemington Suburu did NOT add “surcharges “ because of the current chip shortage creating lack of inventory. See Jeanette for a car - she earned her 5 Stars! More

The individuals I interacted with in Service were very nice. I would have liked to have been informed of the results of the multi point check and alignment check at some point before I picked up the vehic nice. I would have liked to have been informed of the results of the multi point check and alignment check at some point before I picked up the vehicle. I am used to that type of communication from another Flemington service team I use for my other vehicle (not a Subaru). More

Service was completed on promised time, service work needed was adequately explained, car was washed. needed was adequately explained, car was washed. More

Great customer service and Gail took care of getting me a loaner car for the day. Very happy with the work that the Service Department performs. loaner car for the day. Very happy with the work that the Service Department performs. More

Amazed at the great service. I have a 2019 Subaru Legacy with 24k miles on it. While traveling through a drive-thru, the brakes failed and I could not stop the car without putting the car in Park. Luckily, with 24k miles on it. While traveling through a drive-thru, the brakes failed and I could not stop the car without putting the car in Park. Luckily, I did not hit the car in front of me. I was able to drive the car home going very slow. I had the car towed to Flemington Subaru. They tried out the brakes and could not replicate the brake issue. However, instead of giving up, they were persistant in finding the issue. The tech even drove the car home so he could test the brakes. After several days working with the Subaru Field Engineer, they were able to locate the issue. In the mean-time, I was given a Forrester as a loaner which made my life a lot easier. After the brake booster was replaced, the tech noticed there was still an issue and ordered a new Master Cylinder. Once the part was delivered, it was installed. The tech was still not satisfied and discussed the issue with the field engineer, They decided to also replace the ABS Controller. The car was not released back to me until the field engineer test drove the car. It seems there was a leak in the Master Cylinder which damaged the Brake Booster, and ABS Controller. I have never experienced a dealership to go above and beyond, making sure the car was fixed and completely safe to drive. I wish to thank Christine, the Service writers, the tech, The field engineer, and Subaru Customer Service for a job well done. Wishing you all the best. More

Very professional and allowing customer to choose specific services that are recommended according to urgency (to make decisions easier). specific services that are recommended according to urgency (to make decisions easier). More

The people are so professional and able to communicate my service needs. The technicians are always on top of safety needs for my vehicle. Thank you! service needs. The technicians are always on top of safety needs for my vehicle. Thank you! More

Excellent service - We had an issue that required thorough examination and a series of diagnostic tests to confirm. The diagnostic, mechanical and administrative work were all conducted with a thorough examination and a series of diagnostic tests to confirm. The diagnostic, mechanical and administrative work were all conducted with a great attention to detail and were covered by the warranty More