Ciocca Subaru of Allentown
Allentown, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Always a great experience. Thank you for the personal attention to detail and making the purchasing process very easy. Thank you for the personal attention to detail and making the purchasing process very easy. More
Julian and Tom made the process very simple. This was by far the smoothest vehicle purchase I have ever had. Thank you to the Ciocca team. This was by far the smoothest vehicle purchase I have ever had. Thank you to the Ciocca team. More
My time at Ciocca was a very good experience of car choices and Mark's in put expanded that picture with his expertise of your car products. He made me feel at home talking to a friend. Job well done, choices and Mark's in put expanded that picture with his expertise of your car products. He made me feel at home talking to a friend. Job well done, thanks to you all. More
Excellent experience. Jeff was very informative and patient with us. Everybody was friendly and professional. I have dealt with Ciocca in the past and I have no complaints Jeff was very informative and patient with us. Everybody was friendly and professional. I have dealt with Ciocca in the past and I have no complaints. More
Great experience! Our sales person was helpful and we got the vehicle we came for. Our sales person was helpful and we got the vehicle we came for. More
The best car buying experience we’ve ever had. Mark was patient, explained everything, and differences between models. No high pressure sales. We are very happy. Mark was patient, explained everything, and differences between models. No high pressure sales. We are very happy. More
Very friendly and made the car leasing experience a smooth transition. Very knowledgeable of vehicle I wanted. Was aware I didn't have much time and had me in and out very quickly. Enjoyed the tour of smooth transition. Very knowledgeable of vehicle I wanted. Was aware I didn't have much time and had me in and out very quickly. Enjoyed the tour of the entire facility. More
Zero stars for my latest experience purchasing a new vehicle from this dealership, because of the persons assisted me during the process: AJ Woytek and some “Jeff manager”. Long story short: I research vehicle from this dealership, because of the persons assisted me during the process: AJ Woytek and some “Jeff manager”. Long story short: I researched the internet offers related to a 2024 Subaru Outback Limited for 5 weeks focusing on some factory installed accessories for my future new car. Found the car I wanted, listed at Ciocca Subaru Allentown. For initial contact and the purchase procedure it was recommended the sales consultant: “AJ”, a mean, disrespectful, unprofessional person I ever met. For every question I asked him about the vehicle I was interested for, he was barely able to provide a answer, showing on his face just frustration. At some time, I asked to talk with a manager, hoping I’ll get a chance to get along on a better purchasing process. From that point showed up “Jeff manager”, who handled better the selling/purchasing process, close to the end. Negotiations took a while, because of a very unfair price they offered for my “trade in vehicle” and some unwanted and unusable accessories they tryed to push over the listed price. Sale finalized, I took over the purchased vehicle, moment when I realized the gas tank is empty (sales price listed included a full tank of gas) The purchased vehicle was listed for sale on their website having factory installed “highlighted features”. All of listed features were factory installed and present, minus one: perimeter approach lights on (auto dimming exterior mirrors). I reached the sales consultant and the “Jef manager” asking about missing item from the purchased car. Both of them tryed to convince me over a half an hour “talking for nothing”, the item I was asking for, in not a factory installed item, but a complementary feature potential to be installed. REALLY???? Then, ….why it was listed as factory installed on their website?????? The price for missing LISTED feature was stated $600 plus installation labor. After lots of negotiations I got a promise form “Jeff manager” I ‘ll be reimbursed for missing listed item, a $250 check sent to my mail in couple days. TOTTALY WRONG APPROACH!!!! Right handling for this situation it should be: “ We apologies for missing item, … we are going to install charge free”, right away!!!! A car listed for sale on a dealership website must be sold as listed on website, no excuses…. This was my last car purchase with Ciocca Subaru Allentown More
I was a little weary after having a bad experience at another dealer, but they exceeded all expectations. They went above and beyond to make sure I was comfortable and understood what was going on and th another dealer, but they exceeded all expectations. They went above and beyond to make sure I was comfortable and understood what was going on and they were able to explain things in a way that wasn’t condescending. All employees were respectful and took the time to introduce themselves! It took a little longer to get exactly what car I wanted, but they got exactly the car I wanted and it was well worth the wait! Would definitely buy here again! More
Mike Mclaughlin has a talent for understanding the needs of the customer and makes you feel like it's a win/win business transaction. His pleasant personality, coupled with his solid knowledge of his busin of the customer and makes you feel like it's a win/win business transaction. His pleasant personality, coupled with his solid knowledge of his business, takes the "sting" out of buying a car. Too often, a buyer can feel intimidated and overwhelmed by the sales process. We have purchased 7 vehicles from Ciocca and each time it was a wonderful experience because of the people, like Mike, who work there. AJ. Woytek did a great job of getting the process going and fitting me to the right vehicle. He was easy to work with and helped me from start to finish. No pressure, great listening skills and a lot of knowledge help him be a star on Ciocca's team. Luke Freitas was professional and covered all the bases from a financial point of view. He made the meeting efficient and smooth. Thanks Luke for a great job. Jenna Seitz is a STAR and it was a pleasure having her teach me about the vehicle and I was impressed by her extensive knowledge of her craft. She is a genius with an "easy going" yet professional style. Ciocca should be proud to have her on their team. More