Ciocca Subaru of Allentown

I spoke to Ciara regarding a used car I wanted. I told her that I would like to have the car looked at by a mechanic before I purchased and she said that was fine. I agree to come in and she didn't have t her that I would like to have the car looked at by a mechanic before I purchased and she said that was fine. I agree to come in and she didn't have the courtesy to tell me that there's a different location for their non Subaru used cars. I arrived at the main dealership and waited for half an hour until her coworker came and told me the correct location. This should have been a warning sign for me to just go home. I get to used car lot and test drive the car. When I get back there's another person waiting to test drive the same car I thought I was buying. I asked the salesman why they would book 2 appointments for the same vehicle. I was put in a position where I had to make a decision to buy the car on the spot without the mechanic inspecting it. I understand they have to make money, but they should not have wasted my time.. I chose to walk away and take my business elsewhere. These people are unprofessional and could care less about customer service. Stay away from this place, there are plenty of dealerships who would be willing to earn your business and treat you with respect. More

My wife and I purchased a new Ascent and couldn't be happier. Jakob Pacheco was awesome to deal with, as well as Craig and Ben. This is our 5th Subaru that we've purchased there, so they must be doing s happier. Jakob Pacheco was awesome to deal with, as well as Craig and Ben. This is our 5th Subaru that we've purchased there, so they must be doing something right. Thanks to all. More

Enjoyed our experience with Sebastean and rest of staff while purchasing our 2021 Forester. Staff was knowledgeable about the auto & features. Paperwork completed without delays & under no pressure to b while purchasing our 2021 Forester. Staff was knowledgeable about the auto & features. Paperwork completed without delays & under no pressure to buy. Appreciated the assistance & explanation of car features presented by Jenna Seitz. Would recommend Ciocca Subaru for anyone looking for a Subaru. More

Dealing with Ciocca Subaru was a great experience. Everyone that I spoke with kept their word and made it the process as easy as possible. I will definitely be coming back to Ciocca. Alec, Julian, Be Everyone that I spoke with kept their word and made it the process as easy as possible. I will definitely be coming back to Ciocca. Alec, Julian, Ben and Kyle were all stars. More

What was great about our recent visit to Ciocca Subaru was working with Jonathan. We were his first customers and one would never have guessed. Thank you for a job well done, Jonathan. Best to you. was working with Jonathan. We were his first customers and one would never have guessed. Thank you for a job well done, Jonathan. Best to you. More

My 2018 lease was running out next month so I started shopping around for a new car. I was debating sticking with Mazda, going back to Hyundai, or trying out Subaru. Ended up falling in love with the shopping around for a new car. I was debating sticking with Mazda, going back to Hyundai, or trying out Subaru. Ended up falling in love with the Forester (even if I was losing some features like leather upholstery and automatic locking on exit) but I had some bad luck with the specific models I wanted. Ciocca ended up finding one in NJ and having it brought in and I ended up buying it. I am still working from home so I'm not doing a lot of driving but the little I've done makes me happy. I have a few questions about features, but I plan on visiting with Jenna in a few weeks to get my questions answered. More

Went to Ciocca Subaru w/ the intention of buying a Forester. Our experience could not have been more pleasant. Our salesperson Gus was knowledgeable about the car & the details of the buying process. Forester. Our experience could not have been more pleasant. Our salesperson Gus was knowledgeable about the car & the details of the buying process. Have already recommended the dealership and Gus in particular to a friend looking to buy a car. - Marcine More

Great experience purchasing our first 2021 Subaru Outback at Ciocca! From start to finish Fernando was very professional, patient, kind and considerate in working with us to get us the right vehicle and op at Ciocca! From start to finish Fernando was very professional, patient, kind and considerate in working with us to get us the right vehicle and options we wanted. There was never any high pressure tactics to purchase which we had experienced in the past at other dealerships. Thanks again for making a usually very nerve racking experience into a pleasurable one! More

I recently leased a 2021 Subaru Outback from Ciocca. I have been buying Subarus since 1995 from this dealership. My recent experience was great. I worked with Gianni Tersigni in sales. We worked by ph have been buying Subarus since 1995 from this dealership. My recent experience was great. I worked with Gianni Tersigni in sales. We worked by phone and email. Gianni was extremely helpful. I told him what I was looking for in a Subaru. He found a car and quoted me a price on the phone. He was very helpful when I made a last minute change. I also worked with Mohammad Masud in finance. He explained all the finances involved with leasing a car. Summer McGlaughlin explained all the features of my new Subaru. This was very helpful. Over the years I have received outstanding care from the Service Department. I have found the people at Ciocca Subaru to be very professional and courteous. I would highly recommend this dealership. More

So stress-free new car purchase at Subaru in Allentown, we were pleasantly surprised. We contacted the internet department for a specific Outback we were looking at, and Jennifer right away gave us the be we were pleasantly surprised. We contacted the internet department for a specific Outback we were looking at, and Jennifer right away gave us the best price out of anywhere we looked (within 1-2 hour driving radius). We set-up an appointment to come in the very next day. She also clarified that they would be able to handle NJ tax and registration for us. When we came in, Jake, from the internet sales department took over to finalize the sale. When on-site, we realized the exterior/interior color combination was not as we expected, and were allowed to switch for another vehicle in a color scheme we liked better in person, while still honoring the price we agreed upon. This was fantastic. No other extra fees that were not disclosed before (such as no silly destination charge etc). Just tax, registration, and doc fee, all as agreed upon prior. No haggling or upsell inc or unwanted pressure. Jake was very patient, showed us all the car functionalities. Even set up follow a up Zoom call in a few weeks to go over any buttons/functionality questions we might have arise. The financing team also approved us for 0% financing for 60+ months. Can't beat great price and financing combo. Overall, amazing customer service. Happy new owners of a Subaru. :-) More