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Ciocca Subaru of Allentown
Allentown, PA
2,098 Reviews
What Does Ciocca Subaru Offer Drivers from Allentown, Emmaus, Doylestown and Bethlehem PA? An Extraordinary Customer Service experience from Every Angle. Here at Ciocca Subaru, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Starting with our selection of new Subaru models, our Allentown showroom is the place to be if you're in the market for a Forester, Impreza, WRX, Legacy, Outback, Ascent or Crosstrek.
Looking to save some money in the search for your next car? Ciocca Subaru also carries a wide range of used cars from Subaru to today's other top automakers.
Once you've chosen your next car, Ciocca Subaru helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
Even after you've driven your new Forester, Impreza, Legacy, WRX, Ascent, Outback or Crosstrek out of our showroom, Ciocca Subaru continues to support you in order to ensure you have a great ownership experience. Our Subaru service department offers everything from routine maintenance to repairs when they're needed. And for those of you who prefer to tinker under the hood yourselves, we keep a healthy stock of auto parts for your endeavors as well.
As you can see, Ciocca Subaru is equipped to handle all of your automotive needs, though we also keep in mind that everybody brings something different to the table. That's why we encourage you contact us today to see what we can do for you today by visiting us at 4611 Hamilton Blvd in Allentown, Pennsylvania.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,098 reviews
December 02, 2015
No Long-Distance Bait and Switch! I live in Virginia, 400 miles from the Ciocca dealership in Allentown, PA, so Shawn Parr and I negotiated my whole 2016 Forester purchase by phone and I live in Virginia, 400 miles from the Ciocca dealership in Allentown, PA, so Shawn Parr and I negotiated my whole 2016 Forester purchase by phone and online. To my amazement, after I drove 6 hours to the dealership the whole purchase deal transpired exactly as Shawn said it would. No bait and switch, no last-minute surprises! I am thrilled with my new Forester but I am also very impressed with the entire Ciocca organization for its professionalism and clean dealing. Thank you Shawn Parr and Jimmy Ofori and Mohammad Masud! More
by Delighted in Virginia
Employees Worked With
The Delivery Specialist who connected my phone Bluetooth to the vehicle and explained lots of other features. I regret that I do not recall his name but he was great to work with., Jimmy Ofori, Shawn Parr, Mohammad Masud
December 02, 2015
Excellent purchase - 5th Subaru I knew what we wanted and emailed Shawn. He was aware of our needs and offered an outstanding price. Sales staff was helpful and quick! I knew what we wanted and emailed Shawn. He was aware of our needs and offered an outstanding price. Sales staff was helpful and quick! More
by Ed
Employees Worked With
Chris Kosich, Shawn Parr, Andy Ehret
December 01, 2015
The ease of doing business After a month or more of chatting with Shawn Parr in emails, I took a trip up to the Allentown dealership, a 50-mile drive. I was immediately greet After a month or more of chatting with Shawn Parr in emails, I took a trip up to the Allentown dealership, a 50-mile drive. I was immediately greeted by Jeffrey Staver at the front desk where they were going to get me someone, but he said he'd like to help me. I was impressed with that. I told him what I was looking for and how much I wanted to spend. I had done my homework and knew the amount I wanted to finance and the most I was willing to pay monthly. Usually, that turns some salesmen off but not Jeffrey, he seemed intent to get me my deal. Becuase the 2016 Impreza Sport Premium/Limits inventory was low as they had just come out, he made me a deal on the one they had and the deal was sweet. Tom Odonnell the finance person did a fantastic job too making it quick and easy. Jeffrey Staver showed me around the dealership pointing out the service and parts department and then he went through my vehicle programming my phone into the Bluetooth system saving me the time and hassle. I drove off in my new vehicle feeling absolutely no buyers remorse whatsoever. I'm in sales, I sell Insurance for Allstate and I will recommend this dealership and Jeffrey Staver to anyone who is thinking about buying a new car. It was so worth the 50 miles I drove to get my fantastic deal. Weeks later and I am still thrilled!! Great job, Ciocca Subaru for having a salesman like Jeffrey Staver on board. More
by Maryjbhere
December 01, 2015
Truly Exceptional Steve Miller and the entire staff of Ciocca Subaru bent over backwards to make sure our transaction to purchase a 2016 Subaru Outback was enjoyable a Steve Miller and the entire staff of Ciocca Subaru bent over backwards to make sure our transaction to purchase a 2016 Subaru Outback was enjoyable and smooth. When we did hit a little bump in the road the staff just leveled it off and easy sailing. It is nice to buy a great car and have the entire dealership be just as good. Thank you Ciocca Subaru. More
by bigguy44
Employees Worked With
Nick Mann, Stephen Miller
November 24, 2015
Nev is the man!!!! Nev made my car buying experience so great! Made us feel welcomed immediately. He can juggle several customers and still made me feel taken care of. T Nev made my car buying experience so great! Made us feel welcomed immediately. He can juggle several customers and still made me feel taken care of. Took time to go over all my options, did not feel rushed at all. Other employees were also eager to step in and help! Very knowledgable and honest Great guy and an awesome sales specialist. I will definitely refer anyone I know to him! I used to work with Mike so I knew he was a great guy and great at his job. Mike is very knowledgable and made it quick and easy to cross the t's and dot the i's! More
by Gina D'Annibale
Employees Worked With
Austin Schadt, Mike Vannote, Nev Pinnock
November 24, 2015
Very poor representatives of Subaru brand This dealership is the #2 dealership in the country in Subaru Sales, yet they are too self-serving and petty to trade a vehicle to another dealership This dealership is the #2 dealership in the country in Subaru Sales, yet they are too self-serving and petty to trade a vehicle to another dealership in the region. Based on my experience, I can say with certainty that Ciocca does not care how the Subaru brand is perceived in the marketplace. I live more than 1 hour from the closest Ciocca dealership - regardless of the brand of car - and clearly could not take advantage of the "1-year Reward Benefits" that come with a new car purchase. Coincidentally, a local dealership was searching on my behalf for a specific vehicle that I had also been searching for. After a very pleasant experience with Jeff Lobalbo in Internet Sales, I received a call from the "Closer," Christian Rivera. When Christian phone, I had just hung-up from a call with the local dealership who was trying to acquire one of 2 vehicles that met my criteria and were on the Ciocca lot. I explained clearly and honestly to the sales rep. that I wanted a specific configuration; I also explained that it was totally impractical for me to purchase a new vehicle from a dealership more than 1 hour from my home or work. Christian listened and seemed to be sympathetic to my situation; he asked me to wait for him to talk with his sales mgr to see if one of the vehicles could be traded. I was shocked and disappointed when Christian phoned me back and said there was absolutely NO WAY they would trade either vehicle with either of their fellow dealers, both of whom are within 11 miles of my home and work. And furthermore, they did not offer to "beat" the price offered by the other dealers, nor did they offer to compensate me for the value of the new vehicle maintenance that I would lose by buying from a dealer that could never be my "go-to" service shop. Their position was snotty, self-serving and totally without concern for the customer, their dealer partners or the Subaru brand (which is strong, despite numerous and persistent mechanical problems.) Truth be told, I was buying and driving Subaru's before the sales rep was even born. We have owned 2 new Subaru's - a 1978 GF purchased in KC and a 1990 or 1991 Legacy Sedan purchased in Philly. Our last Subaru was a 1998 pre-owned Outback. That "ownership experience" was both costly and aggravating: we replaced the transmission, the head gasket, and finally, the vehicle imploded and needed to be rolled into a local dealership who gave us a very generous trade-in allowance on what had become a hunk of junk. I explained all this to Christian, who apparently had a good laugh with his Sales Manager before calling me back to insult me with their non-cooperative counter-offer. And then, Christian had the audacity to write to me and ask if they could "pick me up and drive me to Allentown" to make the purchase. Here's my advice: go to any other Subaru dealer you can to avoid Ciocca Subaru. FYI: I was treated very well by the following people, all of whom represent Subaru with distinction and true concern for the customer: Carlos Ortiz from Victory Subaru in Somerset, NJ,; Dan Tezla from Welsh Subaru, Yahsiah Mays from Reedman-Toll and Tracey Ehlenberger from Fred Beans. More
by former Subaru evangelist
Employees Worked With
Jeff Lobalbo, Sayed Ahmed, Christian Rivera
November 20, 2015
MIKE DOES IT AGAIN Mike Mohr sold me my new Subaru Crosstrek in October 2015 as well as my previous Impreza in 2009 - being one of the few salespeople from Becker - I fe Mike Mohr sold me my new Subaru Crosstrek in October 2015 as well as my previous Impreza in 2009 - being one of the few salespeople from Becker - I felt I was in good hands and getting the best deal possible. I very rarely write reviews or recommend friends to a salesperson. But with Mike I have done both many times over. He's my Go-To guy at Ciocca More
by daae50
Employees Worked With
Mike Mohr
November 20, 2015
Very Professional Ciocca Subaru is a very professional dealership. Every person I had contact with was helpful and conducted themselves in a very professional manner. M Ciocca Subaru is a very professional dealership. Every person I had contact with was helpful and conducted themselves in a very professional manner. My family will be back to Ciocca for our next car. More
by NEWFORESTER
Employees Worked With
Other Employees :
Two fellows in Finance, a check-out and check-in person were VERY professional!
November 15, 2015
Easy, great service I have purchased 3 vehicles, all new, in the last 7 years. This was by far the easiest and most pleasant experience. Never did I feel that Dylan wan I have purchased 3 vehicles, all new, in the last 7 years. This was by far the easiest and most pleasant experience. Never did I feel that Dylan wanted anything but to do his best to meet my interests. I got my dream car at the price I wanted. Everything went smoothly. I would absolutely recommend Dylan and Ciocca Subaru to anyone. More
by imprezaowner
Employees Worked With
Jake Marcus
November 12, 2015
on a tight budget James ofori of ciocca subaru was our salesman, from the moment of introduction to the final delivery of our new subaru forrester, James did an excelle James ofori of ciocca subaru was our salesman, from the moment of introduction to the final delivery of our new subaru forrester, James did an excellent job , He worked with us to meet our tight budget,explained the whole process ,made sure we were comfortable, and at ease with our decision, showed us the facillities and all the features of our new subaru,Thank you Ciocca Subaru for having a great understanding salesman. More
by mikec
Employees Worked With
Jimmy Ofori, Shawn Parr, Jake Marcus
