Ciocca Subaru of Allentown

poor customer service I've been here many times in the past. I came across a few issues that required assistance through the dealership. I've am never able to reach the peo I've been here many times in the past. I came across a few issues that required assistance through the dealership. I've am never able to reach the people I need. The finance department told me they would call me back with information regarding my car and never heard back from them after a month of waiting. I've called my sales person numerous times over the past 5 months and he won't even call me back. You'd think after buying nearly 9 cars from the same sales person you would get some kind of response. Hey how did he know I wasn't calling to buy another car from him. Well funny thing is I was looking for a car and ended up buying from another dealership. I currently have 6 calls into to Ciocca and 4 or 5 emails sent with absolutely no responses from any one of them. Even the used car manager can't follow through with a return call when he says he will. I called Jared in March and still haven't heard back about the service issue with my vehicle. Well definitely can't and won't ever go back there since they can't return contacts or follow up with there long time loyal customers. The only thing they do contact me about is buying more cars. Seems like they are all about taking your money and not helping. AVOID AT ALL COSTS THIS DEALERSHIP! I noticed that they sold off a couple locations. They must really be loosing business. Makes sense if they treat everyone like this. The last time I bought a car here I really felt like it was a bother for them to help me. I drove 2 1/2 hrs and no one would even go over the features in my car and I was rushed out the door and told by finance that if they helped me they would get in trouble. The manager was supposedly at a show that night so it was my problem. I paid off my car and they can't even assist me with getting the title. No one seemed to have it and was sent to a FCU that I never financed with. Good thing I stepped up to take care of their mistakes. It would've take them another 2 1/2 years to fix that problem like my warranty did. I never bough a Certified car because I was never that such a thing existed until I called Subaru of America. Probably would've bought certified. Guess the dealership didn't know about it either. More

Fast and secure service My husband I traded in our mini van and got a new Subaru Outback at Ciocca Subaru in Allentown, PA. Mr. Jeffrey Staver, our sales person, was extreme My husband I traded in our mini van and got a new Subaru Outback at Ciocca Subaru in Allentown, PA. Mr. Jeffrey Staver, our sales person, was extremely helpful and professional. It took us only two hours to complete the whole process. Highly recommend!! More

Comfortable buying experience I had some trepidation when I first started looking for a new car this time because it had been over six years since I last did it and I suspected I w I had some trepidation when I first started looking for a new car this time because it had been over six years since I last did it and I suspected I would now find the cost of a new vehicle to be prohibitive. But I was pleasantly surprised with the experience at Ciocca. Kyle Booser is a polite, articulate and knowledgeable young man with whom I was happy to negotiate. He listened to what I wanted in a vehicle, asked questions and followed up on my inquiries promptly. In a very short time I was able to get the deal I wanted. I would recommend this dealership to any of my friends and acquaintances. More

Painless Car Purchase Ciocca Subaru was recommended to us by several neighbors. We checked our local Subaru dealers and their inventories were all on the small side. Ciocca Ciocca Subaru was recommended to us by several neighbors. We checked our local Subaru dealers and their inventories were all on the small side. Ciocca was a 45 minute drive from home but well worth it. They had an extensive inventory of all Subaru vehicles. The salesman, Chad Batchelor, was extremely cooperative and answered all our questions. We found the dealers pricing to be exceptionally reasonable probably in part due to their enormous inventory. We highly recommend this dealer. More

"5 Star" Chad Batchelor, Steve Parr Jr., and Ciocca Subaru provided excellent professionalism along with top notch service. I was given an outstanding experie Chad Batchelor, Steve Parr Jr., and Ciocca Subaru provided excellent professionalism along with top notch service. I was given an outstanding experience and would recommend Chad and Steve to anyone looking for a car. Thank you! More

Straight forward and no bull Just purchased our 5th Subaru and our first since Ciocca took it over from the Becker dealership and we were very happy with everything. The benefit o Just purchased our 5th Subaru and our first since Ciocca took it over from the Becker dealership and we were very happy with everything. The benefit of Ciocca's size offers many benefits over a smaller dealership and I was very happy to be surprised that they obviously stress "customer first" to the staff. First class all the way. More

Stress free experience The thought of purchasing a new vehicle is always dreadful . The process at Ciocca was definitely simple and quick. Kyle Booser the salesman answered The thought of purchasing a new vehicle is always dreadful . The process at Ciocca was definitely simple and quick. Kyle Booser the salesman answered all are questions about the Impreza that we purchased. He was very knowledgeable of all functions on the Impreza and I would recommend him to assist anyone purchasing a vehicle. The entire process was very easy. More

Pleasantly surprised! Normally dreading the hassles of a new vehicle purchase, I went into Ciocca Subaru with the same feeelings. Then I started the process with Chad Batch Normally dreading the hassles of a new vehicle purchase, I went into Ciocca Subaru with the same feeelings. Then I started the process with Chad Batchelor. Chad was welcoming and easy to talk to, never making me feel like any of my questions or concerns were too much trouble. Owning one himself, Chad was very knowledgeable about the Crosstrek. His patience put me at ease during my decision making process. I have no reservations in recommending Chad Batchelor in assisting anyone with a vehicle purchase. More

Fantastic Experience Working with Steve Miller and Jake Marcus was an excellent experience, they made my car buying experience both fun and enjoyable, as well as comfortab Working with Steve Miller and Jake Marcus was an excellent experience, they made my car buying experience both fun and enjoyable, as well as comfortable. Steve was extremely knowledgable, very friendly and easy to get along with, and went beyond all expectations to ensure that I was fully satisfied with the entire experience. Jake was very professional and made every effort to ensure that I was receiving the best level of service possible from the dealership. Both Steve and Jake showed a solid commitment to ensuring that I was beyond entirely satisified with every aspect of the car buying experience and process, I would recommend both Steve and Jake without hesitation or reservation. More

Best of the Worst way to spend 30+K Want to recognize Sales Associate Nick Spiezio for his professionalism in the purchase of my new Outback. He spent about five hours with me assuring I Want to recognize Sales Associate Nick Spiezio for his professionalism in the purchase of my new Outback. He spent about five hours with me assuring I was able to reach the best deal and payment options. This experience was probably the best of the worst way to spend thirty plus thousand dollars. I would highly recommend anyone looking for a quality vehicle to seek Ciocca first, you won't be disappointed. My son purchased a new Forester from Ciocca and actually convinced me to go there. He absolutely loves his car and I am treasuring mine as well. More