Ciocca Subaru of Allentown

Failed to disclose serious problem with car I had an overall pleasant experience buying my 2006 Toyota Tacoma. Once warm weather hit I found out they failed to disclose that the A/C compressor o I had an overall pleasant experience buying my 2006 Toyota Tacoma. Once warm weather hit I found out they failed to disclose that the A/C compressor of the vehicle was completely worthless. I initially believed it to work due to testing it in cold weather. They even looked me in the eye and said they had nothing to hide. I ended up having to spend over a grand to fix my car just a few months after buying it. If they were unaware of the A/C being completely broken then that is equally as sketchy. You can't tell me a dealership is incapable of knowing rather or not an A/C is broken and needs to be repaired. More

very courtious and very helpfull i bought a new car excellent service very courtious and helpfull I drove away in a brand new car in hours.ilove the car and this is the dealership to go to for a new or excellent service very courtious and helpfull I drove away in a brand new car in hours.ilove the car and this is the dealership to go to for a new or used car, More

BEST EXPERIENCE EVER!!! Delighted, excited, over the moon thrilled!! I could use a hundred more superlatives to describe my recent experience with Ciocca and most especially Delighted, excited, over the moon thrilled!! I could use a hundred more superlatives to describe my recent experience with Ciocca and most especially Mike Mohr. More

Very Pleasant Car Buying Experience Steve Miller and Shawn Parr were great to work with when I purchased my 2017 Subaru Outback. From the start, Shawn provided me a price quote over ema Steve Miller and Shawn Parr were great to work with when I purchased my 2017 Subaru Outback. From the start, Shawn provided me a price quote over email no other dealer in the area could match nor beat. The price was also better than the suggested fair price published by the various car-pricing websites. At the dealership, Steve went out of his way to accommodate my specific lease situation as part of this purchase; all the while honoring the price agreed upon with Shawn. Steve made every effort to exercise different options he had at his disposal to locate the exact vehicle I wanted. In the end, my Outback was delivered on time at the price agreed upon. If you are in the market for a Subaru, contact Steve and Shawn of Ciocca Subaru. Their style of up-front-no-nonsense pricing and service will not disappoint. More

More than pleased! Steve Miller was awesome to work with!! Even though it was a busy day, Steve made us feel as though our time was important and we were a priority. He Steve Miller was awesome to work with!! Even though it was a busy day, Steve made us feel as though our time was important and we were a priority. He found exactly what we were looking for and we just couldn't be happier with the decision! Chris Knight was also great, he got us through the financing stuff quick and painlessly. More

Very pleased with Ciocca Subaru I was a bit hesitant to go to Ciocca Subaru since it was such a large dealership. I have always dealt with small dealerships in the past and thought I was a bit hesitant to go to Ciocca Subaru since it was such a large dealership. I have always dealt with small dealerships in the past and thought the big ones were high pressure, high price machines. I decided to give Ciocca a chance since they had the Outback 3.6R Ltd I wanted in inventory and their online reviews were positive. I was pleasantly surprised to find Ciocca was completely different than what I expected. Everyone I came in contact there, from the receptionist to my sales person Chad Bachelor was great. There was no pressure, just a friendly atmosphere and a real attitude of helpfulness. The price of the new car and what was offered for my trade-in was also very fair. Ciocca is a bit of a distance from my home and there are several other smaller Subaru dealerships much closer. But if I am in the market for another Subaru in the future, I will certainly return to Ciocca. More

Leasing After going to many dealerships and hearing salesmen trying to sell me a car that I didn't want and also, out of my budget, I was satisfied leasing fr After going to many dealerships and hearing salesmen trying to sell me a car that I didn't want and also, out of my budget, I was satisfied leasing from Subaru. Andy was very helpful. He explained everything to me from being a first time leaser to car insurance that I would need. He was never pushey and gave me the space I needed to make a decision that would be with me for the next 3 years. Andy walked me through all the technical end of it also. I thought I would have a hard time figuring it out once I left but Andy taught me well. I would recommend him as a salesman to my friends and continue to use Subaru as my dealership in the future. More

Professional Car Buying Experience Our recent purchase of a 2017 Subaru Outback from Ciocca Subaru was truly exceptional. Our Sales Consultant, Jeff Staver, was friendly, personable, k Our recent purchase of a 2017 Subaru Outback from Ciocca Subaru was truly exceptional. Our Sales Consultant, Jeff Staver, was friendly, personable, knowledgeable and extremely professional. Jeff has an impressive knowledge of the Subaru product line and of the Outback in particular. He worked with us in outlining the features, working through the purchase and financing process and final delivery. As appropriate, Jeff brought in colleagues to assist in the process, but we always felt we were treated with respect and that he was managing the process in entirety and that we were not “handed off”. We very much appreciated that. This was our first Subaru buying experience and we can say this was the best and most professional car buying experience we’ve ever had. Sue and Rob Smith More

Attentiveness to my concerns. I purchased a 2015 Subaru Impreza in July, 2016. John Antiqua was my salesperson and he was so attentive, concerned about fulfilling my needs, know I purchased a 2015 Subaru Impreza in July, 2016. John Antiqua was my salesperson and he was so attentive, concerned about fulfilling my needs, knowledgeable about this car, and eager to teach me all the technology. He made this experience easy and I just love my new car. I had some issues with the initial handling of the finances but Greg Ciocca, Jr. listened to my complaints and concerns and took care of the matter quickly and efficiently. More

A horrible experience made right thru good service I purchased a 2014 crosstrek hybrid in October 2015. Greg Fichter was my salesman and was wonderful. He is very personable, knowledgable, easy going a I purchased a 2014 crosstrek hybrid in October 2015. Greg Fichter was my salesman and was wonderful. He is very personable, knowledgable, easy going and thourough. Definitely not the average salesman but I digress. The front bumper had some scratches that needed to be touched up and Ciocca Subaru handled that with no problem. By June the paint was chipping so i brought the car in to have the bumper re painted. Ciocca happily obliged and also handled other chips on the hood and promised to detail the car and wash it. I was given a loaner for free and was told I didnt have to fill the tank when I brought it back for my trouble. When i got the call from them, I assumed that it would be to come get the finished car. To my surprise I was asked if I already picked up my car. I said no. I was told that my car was stolen. Yes, stolen from the dealership. How does that happen? Initially I wasn't worried because I had a wonderful customer service experience with the dealership so I knew there would be more of the same. After a month however I was understandably getting a little antsy. After all we are talking about a dealership and sales man do have a bad reputation for taking advantage of people so I had all sorts of thoughts flying around my head about Ciocca taking advantage of me. After about 3 weeks the police found my car and now I had some decisions to make. Do I demand a new car? Will they make sure everything is good with the car or will they give me the shaft with a damaged car. I got the car back after a month painted , detailed and they put new tires on it for my trouble. However when I drove it something wasn't right. Clearly something was wrong with the car and the thieves clearly treated my car really badly. Unfortunately, I had to bring the car back 5 more times before Ciocca was able to figure it out. Something was wrong with the hybrid system and transmission. This would cost some arms and legs and maybe some other body parts too and I didn't want to be on the hook for the bill. To make a long story short. Ciocca Subaru fixed everything wrong with the car,(and there was alot wrong) gave me free tires, a loaner through the ordeal, detailed the car and had the general manager stay in contact with me throughout this debacle. Steve Parr Sr. Is a great guy and general manager. I couldn't be more happy! So much so that I decided that since Ciocca did right by me that maybe I should show my appreciation. This week I decided to purchase another car for my wife. I spoke to Mr Parr and expressed to him my intentions and he immediately got Greg Fichter on the job. After another wonderful sales experience with Greg we drove out of Ciocca in a 2016 legacy with all the bells and whistles at an extremely reasonable rate in comparison to the other dealers we went to. Whenever I tell people this story they marvel at my patience with the dealership and with how the dealership took care of me. If you are looking for a car and want to feel like the people you are giving your hard earned dollars to understand and care about you; If you don't want to be taken advantage of, but want an experience that pretty much doesn't exist in the world of car buying; If you want excellent service when you bring your car in.........Buy a Subaru from CIOCCA SUBARU. And definitely let Greg sell it to you. This was ultimately a nightmare experience turned into a dream thru wonderful customer service and sales. I definitely recommend this dealership and salesman!!! More