Ciocca Subaru of Allentown

Great Dealership!! I bought a car for my elderly Parents. Nicole and Morgan made the process fast and easy. They were very accommodating to my busy schedule. Just when y I bought a car for my elderly Parents. Nicole and Morgan made the process fast and easy. They were very accommodating to my busy schedule. Just when you think it doesn't get any better, they offered great pricing on a new Forester and gave my parents a very fair price on their trade. I would certainly visit Ciocca Subaru again. If you do, be sure to ask for Nicole and Morgan!! I just can't get any better More

Purchase of 2017 Legacy Just bought my second Subaru through Don Olson. Don is friendly, knowledgeable,, and effient.Don made the sales process easy to follow and left me fe Just bought my second Subaru through Don Olson. Don is friendly, knowledgeable,, and effient.Don made the sales process easy to follow and left me feeling like we got the best deal possible. I will be back in three years for another Subaru. Bob Pollard More

Receptionisr brightened my day. This was my 2nd trip to service for the same recall issue on my outback. On my 1st visit they had forgotten to tell me they did not have parts. My moo This was my 2nd trip to service for the same recall issue on my outback. On my 1st visit they had forgotten to tell me they did not have parts. My mood went from sour to up-beat after a pleasant conversation with the salesroom receptionist who assured me that Ciocca was trying hard to treat all customers as valued. More

Excellent Service I want to thank my salesman Christian Rivera for his excellent customer service I had a wonderful car buying experience. I would recommend Ciocca to I want to thank my salesman Christian Rivera for his excellent customer service I had a wonderful car buying experience. I would recommend Ciocca to all my friends and family. I also want to thank Ray Alvarado, Gregg Ciocca and Chris McKnight for helping make my car purchase possible. This dealership makes you feel like family the minute you walk through their doors. Thank You! PS: I love my new Subaru Legacy! More

Nick Spiezio - Excellent Service We had a great buying experience at Ciocca. Nick Spiezio was helping us. He was very knowledgeable and a pleasure to work with! We will definitely rec We had a great buying experience at Ciocca. Nick Spiezio was helping us. He was very knowledgeable and a pleasure to work with! We will definitely recommend him and Ciocca. We look forward to future purchases! More

Dropped the ball Back in January my girlfriend bought her car in for a running problem. She gave your store another try after the last bad experience. The time prior t Back in January my girlfriend bought her car in for a running problem. She gave your store another try after the last bad experience. The time prior the car was in for inspection. She was told that it needed all 4 brake pads and rotors plus rear struts to pass inspection. She actually called me crying over the estimate she was given. I told her to decline everything and pick the car up. To our surprise the car had new stickers affixed to the window. Apparently the car did pass. To be honest this is what I personally found. I replaced the front rotors for a pulsation problem. The pads were still thick but I replaced them anyway. All that was needed in the rear was new pads because they were at the minimum. She was also told that the rotors & rear struts were badly rusted. Although the parts didn't look new they were still not corroded enough to warrant replacing. Now back to the running problem. The techs eventually found the problem was bad timing belt. She okayed the work that totaled around $1,000. I drove her to a doctor appointment on 11/7/16 with her car that I didn't normally drive. When first starting off the car made a loud sqeeling noise until it warmed up. When we got home I opened the hood to take a look. I noticed that the 2 drive belts were one groove off on the water pump pulley. The tech obviously didn't put them back on correctly. She called immediately and was told to bring it right in. They were even nice enough to give her a loaner car. We showed Dave the problem in your write up area. To his credit the problem was noted correctly on the work order. Later that day she gets a call that the car is fixed. Upon returning home (by herself) I looked under the hood. Only one belt was fixed even though a problem with both was noted. Tuesday morning I spoke to the service manger. I went over everything that happened with this visit. One of the main reasons I called her was the letter my girlfriend received. It stated that if her service experience was not exceptional please feel free to contact us. Also did this as a common courtesy from someone "in the business" to another. Now this is why we are not happy. Seeing the belts have been run crooked for 4 months I would feel better if they were replaced. I even offered to pay for the belts and your shop would cover the labor. I asked for someone to call us back with a price for the belts. Neither of us ever received a call. Also having to bring the car back a 4th time for something so simple was more than she wanted to do. I ended up fixing it myself shortly before writing this review. Lastly she got a free safety inspection/report. It noted an oil leak from what I believe is a failing head gasket. The time to address this was when the front of the engine was apart for the new timing belt. Because the gasket was starting to leak then. You have like 5 employees to help you drop off the car. You should have at least one checking them after the repair to make sure that the problem was fixed. Especially when any type of possible come back is involved. More

Best place to do business with!!! I couldn't have asked for a better experience! Everyone I dealt with there was so helpful and nice! Will definitely recommend them to anyone. I couldn't have asked for a better experience! Everyone I dealt with there was so helpful and nice! Will definitely recommend them to anyone. More

Great customer experience Ciocca Subaru has been very accommodating for me and my recent Subaru purchase. I initially leased an STi which I found to be too expensive so decide Ciocca Subaru has been very accommodating for me and my recent Subaru purchase. I initially leased an STi which I found to be too expensive so decided to trade in for a Legacy. I took a minor hit financially, but Craig Luksa was able to work with me to achieve an optimal outcome. Craig has been very helpful and informative in regards to this entire car buying experience. Now that I've decided to finance my vehicle, I'm in a better situation now then I was a year ago, and I didn't take a huge financial hit because Ciocca was able to work with me. Thank you Ciocca! More

Time saver I would like to thank the entire Ciocca Subaru sales staff with making my three hour trip well worth my time and money. Before my arrival I have setup I would like to thank the entire Ciocca Subaru sales staff with making my three hour trip well worth my time and money. Before my arrival I have setup everything with them and kept my new car ready to go and paperwork was done quicker and I am happy I purchased my new car from Ciocca. More

Excellent Experience. Best experience we have every had. Buying from Ciocca Subaru was the best experience and the least stressful experience I have had yet. Thank you agai Best experience we have every had. Buying from Ciocca Subaru was the best experience and the least stressful experience I have had yet. Thank you again to Christian Rivera for help us out! More