Ciocca Subaru of Allentown

Excellant customer service. Excellent customer service with excellent staff. Nick Spiezio, Christian Rivera and Steve Parr were very friendly, knowledgable and professional. Hi Excellent customer service with excellent staff. Nick Spiezio, Christian Rivera and Steve Parr were very friendly, knowledgable and professional. Highly recommend. They all went beyond expectations. More

Great Deal! John Antigua was very professional in handling my first car purchase. he listened to what I wanted and needed in a new car. He showed me multiple cars John Antigua was very professional in handling my first car purchase. he listened to what I wanted and needed in a new car. He showed me multiple cars to my liking and needs, and I rolled off the lot with a 2014 Outback! While budget was a main issue for me. John was able to negotiate to a price that was reasonable. This attentiveness and professionalism has made my Ciocca experience a 10/10. Ill be sure to recommend John to my friends, family, and others for any future car deals. More

Great workers I rate 5 stars because they have great cars, excellent workers, and even better prices. The guys waited at the dealership 30 minutes after closing tim I rate 5 stars because they have great cars, excellent workers, and even better prices. The guys waited at the dealership 30 minutes after closing time to wait for me (driving 5 hours one way) all to get me in a car. I appreciate everything they've done for me and I hope to purchase again from Ciocca Subaru!! More

Great deal Greg was not your regular car salesman. He was very professional and so helpful. keep looking until he found what was right for me .no pressure. Great Greg was not your regular car salesman. He was very professional and so helpful. keep looking until he found what was right for me .no pressure. Great salesman. More

Pushy, I went in explaining that I wanted to purchase within a month. They saw my online search of the cross trek and guided me to the 2017 even though i rep I went in explaining that I wanted to purchase within a month. They saw my online search of the cross trek and guided me to the 2017 even though i repeatedly said I wanted a 14-16 model. Seller said that the new was my only choice to roll my neg equity. (Not what previous dealers said). We did a test drive but I continued to ask about the older model. I also wanted to talk about other models but was steered away. After the test drive it was well let's see what we can get you in. I specifically mentioned I wanted automatic start included and was assured it would be fine! Later he said he couldn't do it. Later he gave me an approval and said let's do it. I said ok let me look at the different colors and features. He seemed very annoyed and said he thought I wanted the specific one I test drove. I made it more than clear. Now I'm stuck in a car I less than love for a price that sucks. So disappointed in my experience. Went to two dealers the day before who were great and let me leave without feeling trapped. I wish I had bought from them. Never again here. More

Absolutely great This is my first purchased from Ciocca and it was a good one. I would buy from them again in an instant. I tell everyone how kind and considerate they This is my first purchased from Ciocca and it was a good one. I would buy from them again in an instant. I tell everyone how kind and considerate they were. Best car experience I ever had. They made it easy. More

Great experience Very professional and efficient. Good deal and no hassle or high pressure sales tactics. Very easy to deal with and the largest inventory in the area Very professional and efficient. Good deal and no hassle or high pressure sales tactics. Very easy to deal with and the largest inventory in the area More

Very professional and worth the drive to Ciocca, Good price the first time from John Hershey, remaining negotiations were strait forward regarding trade and dealer installed hitch. Zero percent finan Good price the first time from John Hershey, remaining negotiations were strait forward regarding trade and dealer installed hitch. Zero percent financing made upgrade to Outback Limited with Eyesight an easy decision. After 2 weeks of ownership and first snow in mountains, I have come to appreciate the engineering Subaru put into vehicle design and safety. Not bad at all, thinking about another Subaru for my wife. More

Fantastic, Patient, Knowledgable I initially started dealing with Shawn Parr completely online. I probably went back and forth with questions from myself and my wife about 50 times. I initially started dealing with Shawn Parr completely online. I probably went back and forth with questions from myself and my wife about 50 times. This was because we wanted to buy two cars at the same time with a trade in when I lived a couple states away. He was extremely patient and was able to explain everything. When we arrived Steve Miller was our salesman and even though he was juggling three different customers at once, he was able to give us the attention we needed and took the time to make sure we were set. This was awesome because these were fresh off the line and new to everyone. He was extremely knowledgeable about the car as well even though they had only been at the dealer for a week. I would highly suggest buying a Subaru from Ciocca. Even though I live in Virginia, I would definitely be willing to drive up there for another car again. More

Extremely Dissatified - Irate to be Honest We needed a number of things serviced on our car, including state inspection, tire rotation, a re-programming of the computer due to a recall a We needed a number of things serviced on our car, including state inspection, tire rotation, a re-programming of the computer due to a recall as well as having a piece of under body trim re-attached. We live in Reading, PA, so we made arrangements to bring our Subaru Forester in on Dec 9, 2016 for service. We made an appointment for 10:30am and arranged for a loaner car, figuring my wife and I would do some Xmas shopping, since we had been told that the work would take about 3 hrs.. I took a day’s vacation to tend to this. My wife and I arrived right at 10:30am and as they were writing up the work order the gentleman waiting on us said he was running behind and wasn’t sure when he could get to our car. I indicated very clearly that I had taken vacation to do this and driven the 45 minutes from Reading and I wasn’t planning on this being an all day event and that I wasn’t prepared to spend all day in Allentown. He said he’d try his best. My wife and I left and went shopping and were just finishing lunch at around 2pm ( so now 3-1/2 hrs has gone by ) when her cell phone rang and it was the same man from the service dept calling to let my wife know that they had not started the car yet, but wanted to make sure we were good till later in the day, maybe as late as 6pm. My wife handed me the phone and needless to say I was more than irate! I told him that I would be there in a few minutes to get my car and I hung up on him. A few minutes later one of their service mgrs. called ( Lauren?) and said she would try and put two people on my car right away and see what they could get done – I told her do not start working on my car – I had to head home as I had 4 dogs at home that needed to be let out, that I could not waste anymore of my day dealing with their ineptitude. I went back to the dealer and let Lauren know in no uncertain terms how unhappy I was. Their salespeople really sell their service dept and when I finally needed service I find out an appointment isn’t really an appointment for anything other than spreading out the customers so they’re not jammed filling out work orders all at one time. She asked what Ciocca could do to make things better and my wife told her to buy back our lease – she thought my wife was kidding – my wife was dead serious. I then asked to speak to the salesman who we leased from. His name is Christian Rivera – one of the nicest young men you will run into. I let him know that the service people were really screwing him and the other salespeople by doing such a poor job holding up their side of the business. We had bought a Forester in Oct 2105 and my wife had a terrible roll over accident and her Forrester was totaled, and then we leased this one to replace that vehicle in Dec 2015. Christian worked with his sales manager and offered to have their service dept come to our house in Reading, pick-up the car, leave us a floater and return the car – all in the same day. Christian told us to call him the following week and it would be all arranged. My wife did just that and decided to give them the benefit of the doubt. She called the next week and my wife made the arrangements for Ciocca to take care of everything on Wed, Dec 14th. Ciocca picked the time and said they’d be by at 10:30am to get her car and leave the loaner. So on Wed, Dec14th, shortly before 10:30am, the service dept calls and indicates that they wanted to get directions before they head to Reading to pick-up the car. They indicate that they are running behind and won’t be there for a while. My wife asks how they expect to get the car, head back to Allentown, service it and get it back to her by evening. They tell her she’ll have the loaner, so they’ll just bring her car back the next day on Thursday, Dec 15th. Nice idea but we are leaving for vacation on the 15th and need the Subaru. She told them to forget the whole thing. When we came back from our vacation I had my regular mechanic perform all the work other than for the computer recall. Once again an appointment means absolutely nothing. And once again I let Ciocca know how unhappy I was, and they are very sorry once again and they are short-handed and on and on and on. And I should have known better – you know the expression – fool me once shame on you, fool me twice, shame on me. The chance of them getting their act together in a few days was probably unlikely, but I fell for it anyway. I once again let Christian know that for having bought two cars in a year, as well as sending others to Ciocca, that I felt terribly let down by their service. They really push after the sale to have their customers give them 5 star ratings about the experience they had at Ciocca, which we did at that time. Now it’s time to single out the service dept and rate them for what they are worth – which is NO STARS. Mr Ciocca ought to be ashamed of the effort they are all making in the service dept. I for one will never buy another car from them and my wife’s offer on how to make this good still stands – buy back our lease Mr Ciocca! You should have taken some of the money from the service dept waiting area facelift and spent it on hiring more competent service employees. More