Ciocca Hyundai - Service Center

I took our 2021 Palisades to Ciocca Hyundai to address some rattling noise coming from the rear passenger side wheel well. They didn't have the parts in stock, so I had to come back. When I returned, they some rattling noise coming from the rear passenger side wheel well. They didn't have the parts in stock, so I had to come back. When I returned, they replaced the wrong side! They addressed the driver's side while the work order clearly listed the passenger side. So, I had to go back AGAIN. After they "addressed" the correct side, it still didn't fix the problem. Other work needed to be done, parts not in stock again, and now I need to go back a THIRD time. Third time's a charm.... well not entirely. While they finally fixed the rear strut issue, I also asked them to check our steering column because it makes a weird rubbing sound. They handed me my keys, said the car was done, and they never even looked at the steering issue (even though it was listed on the work order). And good luck getting a call back from a manager. I would not recommend Ciocca Hyundai to anyone, as they clearly have demonstrated to be incompetent and asleep at the wheel. I'll happily take my business elsewhere going forward, and I suggest you do the same as well. More

Buy at your own risk! They do not stand behind their products and take advantage of the elderly. They do not stand behind their products and take advantage of the elderly. More

2022 then you with a dead battery and no one would come to jump. It had to pay another company to tow it back to Ciocca! I was billed $195 a receipt to prove. to jump. It had to pay another company to tow it back to Ciocca! I was billed $195 a receipt to prove. More

I own the car for 6 months took it down for oil change inspection rotation of tires they charged me $90 for rotation of charge tires charge me for inspection and emissions after that the car was tapping I inspection rotation of tires they charged me $90 for rotation of charge tires charge me for inspection and emissions after that the car was tapping I took it down there they told me it was a normal sound wasn't happy with that took it to Brown DOB and Palmer and number four cylinder scorn have to replace bottom part of motor very bad service I will never do business with Ciocca Hyundai again More

There always friendly and I feel comfortable never any pressure and out in a timely manner. When I leave I know my car is in great shape. Thank you louis pressure and out in a timely manner. When I leave I know my car is in great shape. Thank you louis More

This was the second time in two years that my wife and I got a new car at Ciocca Hyundai. Dan Dasilva again helped us with courteous and honest service which made our experience pleasant and hassle free. got a new car at Ciocca Hyundai. Dan Dasilva again helped us with courteous and honest service which made our experience pleasant and hassle free. More

Surprised by the other reviews saying no “bs” because this was one of the worst sales experiences I’ve ever had at a dealership. Presented with a horrendous first offer by the salesman on the vehicle (pr this was one of the worst sales experiences I’ve ever had at a dealership. Presented with a horrendous first offer by the salesman on the vehicle (prior to even running my credit) only to have the manager (?) come over and insist that we don’t know how to use a calculator. He also asked me what’s preventing me from being at a 900 credit score.. probably because the highest it goes is 850, but again, I was told I was wrong about that too. Insufficient ability to solve problems and explain the math. Even after we made the sale, it seemed like we were bothering the salesman but towards the end of transaction he was more than happy to assist, probably because they screwed me over and he realized he was going to get a nice commission. More

If I could have left zero stars I would have. Tried and tried not to leave this negative review hoping Ciocca would do the right thing. Didn't happen. I even have a family member who worked there so I was tried not to leave this negative review hoping Ciocca would do the right thing. Didn't happen. I even have a family member who worked there so I was torn. My car, which was a lease from Ciocca was at their collision center. It was declared totaled. My insurance company was calling me daily saying they were trying to arrange for the vehicle to be picked up and Ciocca was not getting back to them. They gave me the name of the person they had spoken to and they also left them follow-up messages daily. I called; still Ciocca delayed. I made it clear I was going to be beyond the approved days the insurance would pay for a storage fee at Ciocca. The insurance agent warned me this is a scam garages run. They run up the bill as much as they can. Sometimes the insurance pays it. Sometimes the customer has to pay it. I had to pay a little under $500 in storage fees out of my pocket. Spoke to Ciocca about this repeatedly; they repeatedly promised they would look into it and get back to me. Never called me back each time. Because a family member worked there we have purchased or leased at least 6 cars there. I will never bring them my business again. They completely ripped me off. More