Ciocca Hyundai

Upon finding exactly what I wanted through weeks of internet search, I contacted Ms. Bowes and set an appointment to come look at the 2006 Used Ford Ranger. After a two hour (one-way) trip, the Ranger internet search, I contacted Ms. Bowes and set an appointment to come look at the 2006 Used Ford Ranger. After a two hour (one-way) trip, the Ranger was magically sold just before I arrived early, no attempt was made to contact me to relay this information. It was a transparent ploy to get me on the lot and waste my time... they had nothing comparable to show me. I will tell everyone I meet to not believe their website or their sales people. Worst dealer experience ever More

The below messages are mostly the same ones that I sent to the CEO of this family of dealerships, Mr. Gregg Ciocca. His most recent response offered no further assistance to make up for our disappointments to the CEO of this family of dealerships, Mr. Gregg Ciocca. His most recent response offered no further assistance to make up for our disappointments in the vehicles sold by them. My fiance, James, and I purchased 4 vehicles through Faulkner-Ciocca dealerships throughout the area over the last year or so. I just got my license last year, and chose to visit Faulker-Ciocca for my first car because my family friend, who is also a master auto technician and co-owner of an auto shop, suggested them to me. In September of last year, I found a car that I liked at this specific one: a 2007 Ford Focus SE Hatchback with slightly under 60k miles on it. I was very pleased with how smooth the buying process was and I loved the positive and upbeat attitude of everyone at the dealership, and the price of the car was well within my budget, so I had a great first impression on the dealership. Unfortunately, I already began having issues with the 2007 Focus after a mere few miles; my car would not accelerate over 45 MPH (I never went over that speed during the test drive), the transmission was getting jumpy and it was idling roughly. When I brought it in to the dealership to get it fixed, they discovered that the transmission was having issues and needed to be replaced, so I was out a car for a few days shortly after purchasing it. I wasn’t offered a rental or anything, either, which was disappointing. At my 3 month inspection, my car was reported as being fine, but when I brought it in to the FC Ford Service Center about a month later for an oil change and multi-point inspection, they found that the steering fluid needed to be replaced and there were a few other things to fix, which I found odd for the number of miles on it and the minimal driving that I did over the 6 months that I had it (I drive less than 7,500 miles yearly). Around the time of my oil change and maintenance, I received a letter in the mail from FC Ford of Quakertown, offering to have me trade in my used Ford Focus for a 2012 Focus at the same or a lower payment price per month (there was no fine print on this letter, either, stating restrictions). I was slightly uncomfortable with the types of issues that my 2007 Focus had already had, and was starting to feel like the previous owners took poor care of it, so I decided to go in to FC Ford and learn more about their offer. I brought in my letter and Brian Rubin showed me a new Ford Focus, which I test drove and liked. However, they told me that they could not fulfill the offer stated in my letter of matching or reducing my current car payments. Since I have a wedding coming up and James and I are planning on finding a place of our own soon, I told them to never mind and left after a bit of pushiness from Brian to reconsider. The manager, Ag, called me later that night and asked me to come back in because there was someone interested in my car and he felt bad for me leaving, so I came back in after work the next day. Ag offered me a reduced price on a new Focus, but still would not fulfill the letter’s offer of equal or lesser car payments. After a lot of discussion, I agreed to trade in my 2007 Focus and purchase the new one, mostly because I was slightly concerned about the state of my 2007 Focus and I wanted to have a car that I knew was well cared for and maintained, but also because I felt hassled to agree. The new Focus had no issues up until this month, and is now failing to shift correctly (automatic trans). James and my dad purchased a 2004 Ford F-150 from FC Ford of Souderton in April, as well, to replace his old car. They purchased a 3 year warranty with it. The truck ran fine for a while, but after a couple of weeks, it began making a clicking noise and sounded more like a diesel engine. James brought it to the dealer on multiple occasions to have them look at it, but they blew him off every time, saying that it was just the cam phasers making noise and that is was normal for F-150s. James began to notice a decrease in fuel efficiency and an even louder diesel noise after a while, but FC of Souderton continued to insist that it was okay and, when he asked them to replace the cam phasers, they refused. The truck payments were at the high end of our budget range as it was, and the fuel efficiency finally got so poor that we could no longer afford to keep the F-150, so we went searching for a smaller truck in October. We found a 2001 Dodge Dakota Sport at FC Hyundai of Quakertown, traded in the F-150, paid the $2k payoff difference, and paid off the Dakota in full with our savings on October 12th. We purchased a 2-year warranty on the Dodge. The Dodge’s check engine light has came on 6 times during the 2 months that we owned it. It came on the first time right after we drove it home from the dealer. The light ended up turning off without repair. The second time that the check engine light came on and turned off on its own, we called FC Hyundai. They told us to wait until it came on again to bring it in for repair. It came on again, for the third time, by Friday the 19th (one week after purchase), and we brought it to them. They told us that they wouldn’t be able to fix it until Monday because the service manager was out and they couldn’t figure out what was wrong with it, so they wanted to send it to Sands Dodge up the road. James was out a vehicle for days right after purchasing it, just like I was with my 2007 Focus. At that point, I expressed my disappointments to our salesman, Marc, and he sympathized, but said that they would fix the Dodge thoroughly this time. I was still dissatisfied with the whole of our experiences at Faulkner-Ciocca and wanted to talk to someone about it. I asked to talk to a manager, but he said that they were gone for the weekend. I asked to talk to a supervisor, so Marc went to ask them to talk and they told him they wouldn’t because they couldn’t help me. I felt like the only one that cared about us was Marc, and that, to the higher ups, I was just another number. While we were talking to Marc, James asked him what happened with the cam phasers on the F-150. Marc informed us that FC Hyundai replaced the F-150’s cam phasers before putting it up for sale because they were malfunctioning and they made too much noise. It was very irritating to hear that they repaired them in order to make it suitable for sale, but another division of the same family of dealerships refused to replace them when we requested such. I asked him if that effected the truck’s value, and he said, “Yeah, cam phasers cost a couple grand to replace.” He also confirmed that the cam phasers effect fuel efficiency. If having the cam phasers repaired would have mended our MPG issues, then we likely wouldn’t have had to trade it in in the first place. Additionally, knowing that the truck’s value was reduced by the cam phasers that FC Ford of Souderton refused to fix left us feeling cheated. James and I returned to FC Hyundai in the afternoon on Monday the 22nd. The Dodge had been sent to Sands, and they had found that the vacuum hoses were having issues. The service manager came to talk to us and said that the work wouldn’t take long and that they’d call us when it was time for pickup. I thanked him for the information and asked to talk to him in his office. James and I reviewed our concerns from all of our experiences with the service manager, but he said that there was nothing he could do. He also swore that he knew nothing about the cam phasers being fixed in the F-150, even though Marc said that they had been. He said that he would have to look into that, but he never did. He was kind enough to admit that the service centers had opportunities still, and that he would not have refused to replace the cam phasers in the F-150, but he didn’t seem to care very much about us as loyal customers. When I told him how we felt completely unvalued as a customers and that I was at the point that I no longer wished to shop at any Faulkner-Ciocca dealerships, he merely said, “Well, it’s a free country, so you don’t have to shop here.” That certainly did not make us feel any more important to the dealership. At that point, I asked for the email of the CEO, Gregg Ciocca, and I wrote him an email, adressing my concerns regarding the quality of the vehicles sold at Faulker-Ciocca dealerships and the fact that we were assured that we would receive a check in the mail with a refund for the unused portion of the F-150's warranty, and had not received one. After receiving my message, Gregg forwarded it to the dealerships and we were asked by the manager of FC Hyundai, Tom, Heitz, to meet with him to talk. He had us sign the papers (which we didn't know were required) to get the warranty refund and told us that Marc had not been telling the truth and that the cam phasers were not fixed for the re-sell because they weren't quite worn out yet (once again, we only learned this after I complained to the CEO). Bob also apologized for the service manager's commentary, tried to satisfy our repair concerns with the Dodge (getting all of the vacuum lines replaced and having Sands Dodge drive it around for a few days to determine the cause of the whistling noise) and gave us a small credit towards future repairs and parts at the FC Hyundai service center. He provided us with a nice rental car while the Dodge was in the shop and even made sure that it was delivered to us. The Dodge was returned to us sooner than we expected (about a day and a half), and James was told by Sands that they didn't hear the whistling noise. James argued against them returning it to us, since they were supposed to keep it for a few days to wait for the noise, but they insisted that everything was okay. The day after they retuned it to us, James was driving home from work and the truck puttered, shook and stalled out at the light. James was unable to get it to stop, too, so he ended up out in the intersection and almost got hit by a tractor trailer. Thankfully, the truck driver was paying attention and turned away. James managed to get the truck to restart, and when it started up again, the check engine light came on (for a sixth time since we bought it). He brought it straight to Sands and called Hyundai to request a rental. Hyundai was unable to give him one right away, so I drove to Sands and got him. We picked up the rental later in the day, since nobody at the dealership was able to bring it to our house (they said they were too busy). Sands promised to do a full workup of the truck this time (they should have the first time). Unfortunately, the Dodge had another issue that didn’t meet the eye; the evaporator hose was leaking, and not only that, but the crack that the leak was coming from was duct-taped. The hose wasn’t readily visible, so neither James and I nor Hyundai knew about it. Needless to say, this truck was not a quality vehicle in any way, and the fact that it almost killed James was the icing on the cake. The warranty wouldn’t even cover the repairs, and we had to pay a $90 diagnostic fee (which we were supposed to be reimbursed, but were not). We went to Hyundai and asked for a refund or replacement, and yesterday we met with the team at Hyundai to look at replacements since they couldn’t offer a refund. Bob met with us first, and said that he would be more than happy to get us out of the truck and stop wasting both of our time and money with it, and that he didn’t even care if he made anything off of the replacement vehicle as long as we could put the truck behind us. He would not, however, give us a refund for the truck, which was what we wanted (I really want nothing to do with these dealerships anymore, but there is not a lemon law to cover this situation). Although he mentioned that it was technically our problem and he didn’t have to do anything to help us, I felt pretty confident that he would make sure we didn’t end up losing out because they sold us a junk vehicle that completely misrepresented their sign out front that says “quality used vehicles.” Marcus spent a few hours with us helping us to find a vehicle to replace the truck (James and I really took our time looking, since we’re very leery of getting another issue chromatic vehicle...thankfully, Marcus was very patient). We looked at vehicles that would have been essentially even trades at first, but they all seemed iffy to us (one was making odd noises, another was shifting funny, etc), so we said that we would be willing to go up to $200 a month payments if we had to (we really didn’t want ANOTHER problematic vehicle). We ended up choosing a 2007 Nissan Altima with 48,000 miles on it and a 1-owner CARFAX. We weren’t told during the time that we were looking what we would be getting back for the truck, even though we asked multiple times, so when we went to look at the remaining cost, it was pretty disappointing to see that they were giving us $6,900 back for the truck as a credit towards the replacement vehicle (we payed $8399 for it, not including the tags and fees, only had it for 2 months, wasted tons of time on trying to get it fixed and gone through plenty of stress the whole while). I told Bob that we really couldn’t take that great of a loss after all of the vehicles we’ve gone through, and he asked me what would make me happy. I said that getting a full refund of what we paid for it would make me happy, and he told me he couldn’t do that, but he eventually increased it to $7,700 back for the Dodge after getting a bit steamed. I don't believe for a second that he truly didn't care if he made money off of the replacement or not, because he even ended up reselling the Dodge, and the Altima was not even reduced in price for us. I had to leave after 3.5 hours of being at the dealership, since I was already late for an appointment and was now crying from the stress of it all, so I let it go at that. I'd rather lose out fiananilyy than have my fiance driving something that almost killed him. James and I ended up losing out a little over $1,000 to the Dodge when all is said and done (after taxes & fees) because the truck was in much poorer condition than we thought or the paperwork said (it stated “good” condition!), but we are grateful for the amount of time and effort that was put in to helping us. Are we still disappointed? Absolutely. We have a wedding coming up and need to move out in the near future, so the financial and emotional stress of this whole ordeal has been a pain, since we certainly weren’t planning on buying a failing vehicle and really didn’t want to get yet another one. We already lost about $6,000 of investments into the F-150 when we traded it in for the Dodge, partially because James and my Father shouldn’t have chosen something so close to the end of our budget range and partially because nobody would fix it and the reduced gas mileage put us just over the edge. Bob even used the cost savings of trading in the F-150 for the Dodge as a good reason to seal the deal when James and I both were hesitant (the pushiness is getting really old), and at this point, we haven’t saved anything – we’re worse off, and they do not care! To top it all off, when James drove away in the Altima, the fuel tank was nearly empty! The “Quality used vehicles” sign that I‘ve seen in front of the Hyundai dealership is false advertising as far as I am concerned, if the company will not stand behind a vehicle when they sell one that is in poor condition. I understand that they were not aware of the duct tape inside and they couldn’t see into the future and know that the check engine light would come on 6 times, go into the shop 3 times for different problems, and give out at a stoplight, but they should have stood behind their vehicle and made up for their mistake of putting it out for sale as a “quality used vehicle.” I’m not positive how all of the financial things go for dealerships, either, but if Bob truly did not care if he made money on the next car he sold us, then I'm sure that he could have offered us a better deal than he did. I agreed to remain a customer after we agreed to have the truck fixed up by Sands the first time, but after one of your vehicles almost killed my fiance the day after it was "fixed” and after we have wasted so much time, money and sanity trying to purchase two functional vehicles, I am not buying another vehicle from ANY of Faulner-Ciocca's dealerships and urge ANYONE who is considering one from them to have a certified mechanic thoroughly inspect it before purchasing, or better yet, WALK AWAY! In the end, it is just about money for these folks. They don't value their customers. The only redeeming quality here is that they did something to "help" and they put on friendly faces...but I'm not buying it anymore. I feel scammed and hope that anyone reading this does not end up in the same position. More

My husband and I had a wonderful experience here. We shopped around a multiple places, and after being harassed at all the other dealerships, we went back to the one place that respected our wishes to b shopped around a multiple places, and after being harassed at all the other dealerships, we went back to the one place that respected our wishes to browse alone. Audrey answered our many questions and put up with us changing our mind a few times without even a sign. We got a very generous check for our trade in and a very decent price for our new car. Would recommend anyone here and ask for Audrey!!! More

Audrey provided professional and personable guidance throughout my buying experience. I got a generous trade-in and a beautiful new car. I couldn't be more pleased! throughout my buying experience. I got a generous trade-in and a beautiful new car. I couldn't be more pleased! More

The combination of a lower price than competitor, a significantly higher trade-in offer, quick delivery and friendly service will definitely keep me as a future buyer! significantly higher trade-in offer, quick delivery and friendly service will definitely keep me as a future buyer! More

The entire experience was terrific. The haggling is always a pain, but that is the way it's done!! I was satisfied with the price we came to agree upon, and I mam very happy with the vehicle. Nathan w always a pain, but that is the way it's done!! I was satisfied with the price we came to agree upon, and I mam very happy with the vehicle. Nathan was very helpful and attentive. More

John, Was a great sales guy. He helped with everything that he could. IF problems arise he said he would take care of them. Hope it does not come to this. that he could. IF problems arise he said he would take care of them. Hope it does not come to this. More

I own a 2003 Tiburon with 180k miles that needs a state inspection, timing belt and AC compressor. After calling several dealerships last Friday to discuss price and availability to get the described servi inspection, timing belt and AC compressor. After calling several dealerships last Friday to discuss price and availability to get the described service, I scheduled service with Cioca Hyundai in Quakertown for Tuesday July 24 at 8AM. . When my daughter arrived at 7:45 AM to drop the car off, she was surprised to find that no appointment was scheduled, and that the Service Department had no information about what needed to be done. She informed Patrick what was needed and stressed to him that she needs the car to go to work that evening, and that I should be called if there are any problems with the car that we do not know about. When I did not hear from Cioca by 2PM, I called Patrick who informed me that they were just getting to the car and he would call me back by 3PM. I waited until 3:20 to call and left a message for a return call. I also called at 3:45 and could not get through to Patrick. around 4:PM,Patrick called to tell me that the car needed extensive work. By this time, I was on my way to the dealership to personally see what the problem was. When I arrived, I was told that the car needed over $5000 worth of repairs, including replacement of a $1500 part, a $450 headlight assembly,a sway bar, engine mount, and parking brake (which had been working properly when the car was dropped off ),in addition to the timing belt and AC compressor. I decided to seek another opinion, and was shocked to find Cioca was charging me $145 in labor to "Diag Air condition inop" in addition to the $26.96 state inspection fee. the mechanic hourly rate is $95, so that means he spent over 1.5 hours diagnosing an AC system that I already knew needed a compressor. What a rip off! I am getting the car repaired elsewhere, for less than half of Cioca's cost. More

Purchasing a new vehicle can be a daunting experience for the average consumer. I am always nervous when purchasing a vehicle. I selected Quakertown Hyundai because It has an excellent reputation. I was refe the average consumer. I am always nervous when purchasing a vehicle. I selected Quakertown Hyundai because It has an excellent reputation. I was referred there by several friends who did business with them and they couldn't say enough good things about the dealership. And I couldn't agree more. When I first got to the dealership I was nervous and just wanted some time to browse. I was approached by John Rogers and advised I was just looking. He said to take my time and me gave me his name and number if I had any questions. Great first imprsssion. After some time, I did speak with John about the 2012 Elantra Touring GLS. I got all the information I needed regarding the vehicle, my trade-in,leasing versus purchasing and service. I advised John I needed some time to review all the information I was given. He followed up several days later and set a time to meet as I wanted to move forward with the purchase. The purchase and trade in process could not have been smoother. They made sure I understood everything I was signing. The also went over various operations of my new car. I am very happy with my car and I could not have received better service. Wonderful Dealership and I highly recommend them. More

The sales experience was very pleasant. I did not feel pressure to purchase a car. Kyle was professional and attentive. I am enjoying my new car. pressure to purchase a car. Kyle was professional and attentive. I am enjoying my new car. More