Ciocca Hyundai

I had the same bad experience that yzak indicated in review dated May 12, 2024. Madison told me that the car I wanted was available. I made an appointment with her to test drive it. I also had a lon review dated May 12, 2024. Madison told me that the car I wanted was available. I made an appointment with her to test drive it. I also had a long drive gto this dealership. The appointment was later confirmed by Madison AND Virginia. So while I am sitting in the office with the salesman, he said they "just sold" the car. They sold the car literally right from under me. Of course they offered me other vehicles ( I didn't want) to test drive. I don't want to hear first come, first serve. If that is the case then why bother making an appointment to test drive a particular vehicle? I belive that car was not even on the lot especially that it was still listed on their website for more than a week after it was "sold". It was used as bait to lure in customers since it was an exceptional price. Soooo Unethical. More

Gave up on this place after several bad experiences with the service department. The final straw was them not having tires for our car for an appointment we made 2 weeks prior specifically for tires. Sinc the service department. The final straw was them not having tires for our car for an appointment we made 2 weeks prior specifically for tires. Since they recently renovated the service area I thought maybe I'd give them another chance. Made an appointment for 10:30 this morning for rear brakes. Show up at 10:15 and was told they have no brake pads in stock and will be calling an auto parts store for brakes (I could have gone to Meinecke for the same pads at half the price). As I type this it is now 3 HOURS that I've been here (again, I had an appointment) and still waiting. I guess the improvements were to the building only and not their customer service. Avoid this place! More

Ciocca Hyundai of Quakertown does UNPROFESSIONAL, DISRESPECTFUL, UNETHICAL service on their client's vehicles. DO NOT BRING YOUR CAR HERE. --- On March 29th, 2024, I brought my 2023 Hyundai Elantr DISRESPECTFUL, UNETHICAL service on their client's vehicles. DO NOT BRING YOUR CAR HERE. --- On March 29th, 2024, I brought my 2023 Hyundai Elantra to this dealership for a oil change based on recommended service date. I have the service video of the service technician, Frankely Ramos-Gonzalez, stating that the car is in fantastic shape (weekend car) and recommended to clean and lube my front brakes in addition to replacing my wipers. I declined the additional work and took the car home. The same day, I noticed the A/C stopped blowing cold air. After taking a look under the hood, checking the compressor, fuses, etc. I noticed that there is a sensor that no longer leads to the rest of the wiring harness. (SEE ATTACHED PICTURES) From the images, I suspect (and it is CLEAR) that this sensor has been intentionally cut and tampered with using wire cutters from how clean cut the black harness tape, wire, and copper inside from BOTH the sensor side and wiring harness side is. The remaining portion was tucked under the harness in effort to hide it. I brought the car back April 15th (earliest appointment avail.) to have it fixed and covered under warranty and the diagnostic technician claims it's due to rodent damage. Please, GOOGLE rodent damage wiring harness and compare. Additionally, rodent's would typically make nests and shelter in addition to the damage. The diago tech says the sensor cannot be ordered separately so the entire harness has to be replaced costing 7.5K in parts and 8.2K in total. I do not live in Quakertown. I live off 309, the car is parked in one of the cleanest neighborhoods, one of the busiest streets with no exposure to trash. There is little grounds to claim rodent damage on a suspended wire away from the engine block on a car that sits 4+ days out of the week. This service department and service technician Frankely Ramos-Gonzalez are doing unprofessional, unethical work to good, hardworking people within the area. As a concerned citizen, DO NOT BRING YOUR VEHICLE HERE. To Ciocca Hyundai of Quakertown, please do not continue to do this to good people. This is NO WAY to handle business and offer service to the people of Quakertown. More