Ciocca Honda of York

15yr old Pilot: 130,000 mi service Made a service appointment using Apple's online system. Process was straightforward and surprisingly has many pre-created service issues to choose fro Made a service appointment using Apple's online system. Process was straightforward and surprisingly has many pre-created service issues to choose from. Also free form option for issues not listed. When I arrived for my appointment the service writer could not find my appointment in the system. I produced my email confirmation and it still could not be located in the system. My service writer, Tyler Small, used the email confirmation on my cell phone to recreate by hand all the service issues I wanted to have addressed. He was very friendly and apologize profusely for the situation. When picking up my Pilot, Tyler patiently reviewed all of my issues and what their team had found and corrected. I left feeling well informed and satisfied that all of my concerns had been addressed. I look forward to working with Tyler again. More

great service advisor I had an appointment to get my headlight bulbs changed. I was 45 min. early and in a hurry. The service team repaired my vehicle and I was outta the I had an appointment to get my headlight bulbs changed. I was 45 min. early and in a hurry. The service team repaired my vehicle and I was outta there very quickly. Thanks!!! More

Used Vehicle Purchase I was looking for a specific truck and Adam was extremely helpful in explaining the various routes and options to choose in order to select the correc I was looking for a specific truck and Adam was extremely helpful in explaining the various routes and options to choose in order to select the correct payment options which work for me. The whole team stayed late and nobody seemed to mind as they were all super friendly. I will definitely be recommending the Apple group to anyone looking for a vehicle in the future. Truly a pleasant experience. More

New car purchase I am not sure if this survey is for the new car purchase we did on 08/08/19 or the LuxCare service experience completed today, 08/10/19. In either ca I am not sure if this survey is for the new car purchase we did on 08/08/19 or the LuxCare service experience completed today, 08/10/19. In either case, both experiences were exceptionally good. For the new car purchase, we had Adam Kotzman as our sales-person, and he was excellent - knowledgeable, friendly, professional, helpful, and not pushy to make a deal. He spent considerable amount of time with my wife and me, and made sure we were completely satisfied. Prior to us accepting the vehicle after purchase, he even went out with a soft cloth and removed and all blemishes possibly missed by the detailers. He was easy to work with, a great communicator, and just overall one of the best car sales-people we have ever dealt with. Adam alone would make us want to return to Honda for any future car purchases, or recommend the dealership to a friend. 5 Star rating to Adam and Apple Honda. For the service we had today, it was fantastic. Kathy was the person I dealt with to reschedule the work, and from the initial call to reschedule, to the time the vehicle was done and ready to be picked up, the customer service was exceptional. Everyone was professional, quick, courteous, helpful, and very pleasant to deal with. Our vehicle was ready BEFORE the estimated time, which was appreciated. Another 5 star rating for our experience with the service department. This was our first experience with purchasing a Honda, as well as Apple Honda service. I can see why it is such a large operation...I suspect many satisfied customers! Jobs well done. More

All went well. Service was handled in a professional manner, and completed on time. Apple Honda delivered my Civic to me on time. All went well and no complications Service was handled in a professional manner, and completed on time. Apple Honda delivered my Civic to me on time. All went well and no complications. More

Great Service I have been using Apple Honda for a few years for my auto needs. The folks at Apple Honda are always friendly, courteous and helpful. My service rep I have been using Apple Honda for a few years for my auto needs. The folks at Apple Honda are always friendly, courteous and helpful. My service rep Tyler Small is great to work with. More

Amazing Service Benny, Nick and Eric really took car of me and did whatever they could to get me in my new Honda Civic SI. They went above and beyond and stayed over Benny, Nick and Eric really took car of me and did whatever they could to get me in my new Honda Civic SI. They went above and beyond and stayed over an hour past closing to get things wrapped up. Definitely recommend working with that crew. More

Always a Great Experience You feel the difference at Apple Honda. Quality work, professional employees. Only Honda dealer I go to for my service needs and future car purchase You feel the difference at Apple Honda. Quality work, professional employees. Only Honda dealer I go to for my service needs and future car purchase More

Great Service As always, a courteous and quick response to our service needs. We always choose Apple Honda for our automotive needs, both sales and service. Thanks! As always, a courteous and quick response to our service needs. We always choose Apple Honda for our automotive needs, both sales and service. Thanks! More

Quick service Fast service and all contact was friendly with all I met. Appointment was at 7:30 and I was finished with inspection around 8:30 am. Fast service and all contact was friendly with all I met. Appointment was at 7:30 and I was finished with inspection around 8:30 am. More