Ciocca Honda of York

Matt Shoenfelt is an AWESOME salesperson! I was hesitant about the whole car buying experience, but Matt made me feel comfortable and made it easy. Matt was down to earth and really took his time explaining about the whole car buying experience, but Matt made me feel comfortable and made it easy. Matt was down to earth and really took his time explaining every inch of the Lexus. Matt is an asset to the dealership and I would recommend him to any of my friends and family. More

I was overwhelmed with the care and fantastic customer service I received from Matt! He knew exactly what I was looking for, didn't waste my time trying to get me to buy more car than I need, and went abo service I received from Matt! He knew exactly what I was looking for, didn't waste my time trying to get me to buy more car than I need, and went above and beyond to make sure I left the dealership happy. He even stayed after closing time to make sure the car was clean and that all my questions were answered. Most people do not enjoy the process of buying a new car, but I would recommend Matt to ANYONE who needs a new or used car who wants an honest, reliable, friendly, helpful salesman!! Thanks Matt!! More

Bob and Michael did an amazing job at getting us into a great preowned vehicle. The customer service was more than great! They worked for days, and succeeded at making things happen for us, even though our great preowned vehicle. The customer service was more than great! They worked for days, and succeeded at making things happen for us, even though our credit situation was sub-par. I recommend Apple Honda to anyone in the York area that is looking for a new or used Honda vehicle. More

I originally went in to look at a used 2008 Pilot. I loved it but wanted some additional features. Yuri worked tirelessly with me to find the exact model I wanted. In the end we decided on the NEW 201 loved it but wanted some additional features. Yuri worked tirelessly with me to find the exact model I wanted. In the end we decided on the NEW 2011 Pilot. I LOVE IT!!! The weeks worth of driving back and forth to see different Pilot's was worth it. My THANKS to Yuri and the rest of the Apple Family. They made my Holiday a happy one. More

I had a pleasant buying experience from Apple Honda in York, PA. This is my second consecutive time to purchase a Honda from this dealer because they met most, if not all, my buying criteria: 1) Price York, PA. This is my second consecutive time to purchase a Honda from this dealer because they met most, if not all, my buying criteria: 1) Price. I'll be honest in saying that the price of the vehicle I'm getting puts a lot of weight towards my buying decision. The lower the negotiated price, the honest and upfront breakdown of other fees, the more I am inclined to seriously consider the offer. And I must say Apple Honda not only willingly gave their best offer, but they even matched the much lower price I got from another Honda dealer so long as I will get the vehicle from them. My contact sales people gave me follow-up calls, answered my e-mails and even put everything that we discussed in writing without any hidden fees that can give one a headache. 2) Sales Staff. I did not feel any kind of sales pressure or any kind of hardball tactics from the people I was in contact with. They are professional, smart and did not show any signs of irritation during the negotiation process. 3) Agreement. They were upfront in saying that they do not have the vehicle at the time I placed my deposit, but promised that they will locate and bring it to their office with the exact specifications I wanted and having less than the odometer limit that is acceptable to me. They delivered on this promise within a week. 4) Office environment. Apple Honda, to me, did a very good job in modernizing the entire dealership not only the showrooms but even the service area, the waiting room and the inventory of cars that are parked in their lot. The showroom gives an airy feel the first time I walked in, well-lighted and every space seems to have a specific purpose. All in all, this dealership gave me the best bang for my money when I was in the market for a new Honda. Even though I live some 90 minutes away from it, I didn't mind travelling to it as long as I am comfortable knowing that they can meet my expectations. I will definitely recommend this dealership to anybody, and will again seriously consider getting my third car from them in a couple of years. More

Great atmosphere and very friendly staff. It was the easiest car purchase ive done in all of my years. I walked in and was greeted by a friendly salesperson right away and he helped me decide on a vehic easiest car purchase ive done in all of my years. I walked in and was greeted by a friendly salesperson right away and he helped me decide on a vehicle that would meet my needs. I purchased a new Honda Accord and couldnt be happier with my vehicle. More

My husband and I recently purchased our veehicle in which we noticed that the power window was not working correctly, I have a scratch on the passenger side seat and the rear alloy wheel has gouges in the ri we noticed that the power window was not working correctly, I have a scratch on the passenger side seat and the rear alloy wheel has gouges in the rim. When I came to sign paperwork becuase someone missed a signature on our registration form they walked me over to the "RED TEAM to schedule the appointment. The gentelman never bothered to look our way or make us feel that our time was important to him. I later had to call and change this appointment due to my work schedule and when I placed this call they could not find me on the schedule and they did not know what I was talking about. Then they proceded to ask me if I had contacted my sales man, in which I replied "Why do I have to talk to my sales person in order to have my vehichel repaired." If the time was taken to listen and not rush me through the first time I came in he would have known why I was brining my car in. Upon dropping my car off I recieved a call from your service department explaining he could not find anything wrong with my window on the drivers side. I said "Tell that to the cop when I was pulled over in Maryland and my windown did not come down." Then I had to talk to Zeth in the sales department who preceded to tell me the scratch and wheel were done by me and asked why I waited so long to bring it to their attention. I explained everything stated above. I then asked if he ever test drove a car from the back seat in which he replied no. Today I dropped my car off to John D. Spadafora Sr. who set us up with a rental and had everyone set up to work on my car. I just called to check on my car in which I was informed its not in the back yet, it is now 2pm. I also asked about my window being repaired becuase it was not fixed the first time in which I was not informed when I picked the car up. Zeth did not comunicate this to John and he knew nothing about it. I can PROMISE you I will NEVER bring my car to your service deparment and I will travel to Harrisburg to purchase the next time. As I explained in my first email to Tom Mann service Manager in which I got no response. Your service department has more to do with me than the salesman long after the sale. John D. Spadafora Sr. treats the customer the way each and every person who deals me after this sale should. My unhappiness has fallen on him and he is doing his best to right this lack of follow through. I am not here to put the company down but I fell you need to be aware of how poorley the communication is there. Sincerly Danielle & Joseph C. Maguire III More

I went to this dealership looking to buy a new car. They claim they are having their "year end clearance," yet they were barely willing to negotiate the price. They also quoted my trade-in 2000 dollars LES claim they are having their "year end clearance," yet they were barely willing to negotiate the price. They also quoted my trade-in 2000 dollars LESS than Kelly blue book. When I told the salesman, Zeth, that I did not feel it was an accurate quote and told him what I expected to pay for the car, he told me he could not give me that price and I am looking at the wrong car for that price. He didn't try to work with me at all. Well Zeth and Apple Honda, I don't think it's a matter of looking at the wrong car, it was a matter of being at the wrong dealership!!!!!!! If you would have quoted my trade it for what is was worth, and worked with me a little more friendlier, you would have sold a car that day-I WAS willing to negotiate MY price, but you weren't willing to negotiate YOUR price. More