Ciocca Honda of York

Not Great; Not Terrible Overall I found the service to be very good. However, I do feel that their attention to detail is lacking. I also feel that if there are major changes Overall I found the service to be very good. However, I do feel that their attention to detail is lacking. I also feel that if there are major changes to finance / purchase numbers that the customer should be notified right away. If not in person, then by phone and/or text. Big changes, especially if it results in a higher payment, whether mistakes or not come off as bait-and-switch. Also, when putting together an estimate, the sales person should not presume that the buyer/customer wants every single option (thus driving up the price/payment, before discussing it with the customer. Ultimately, I bought the vehicle, and my overall experience was good. More

Pleasant experience Adam was thorough in reviewing all of the options available on the 2019 Honda Civic LX, conducted his review in a professional manner, offered a thoro Adam was thorough in reviewing all of the options available on the 2019 Honda Civic LX, conducted his review in a professional manner, offered a thorough presentation of the features on the vehicle during and after my test drive, offered limitless explanations to my questions and followed up after my possession if the Civic. More

Awesome experience John Dollar and Erin Barton are the best. They worked hard to get me the vehicle I wanted. I will recommend Apple Honda, and Erin and John, to everyon John Dollar and Erin Barton are the best. They worked hard to get me the vehicle I wanted. I will recommend Apple Honda, and Erin and John, to everyone I know, looking for a vehicle! More

Recall visit Quick turnaround with a recall visit and service advisor was most pleasant. The only thing I don't like about the service entrance area is that I neve Quick turnaround with a recall visit and service advisor was most pleasant. The only thing I don't like about the service entrance area is that I never understand which door to enter and then I cannot figure where to go once I get inside....I just stand around till greeted.I wish there was a more defined entrance/reception area for service. I know some dealers meet you at the car pullup area and tell you specifically what desk to go to and even that would work better. More

Great experience Jamie Potter and the rest of the Apple Honda team were very accommodating and totally willing to go the extra mile(s) to ensure satisfaction during my Jamie Potter and the rest of the Apple Honda team were very accommodating and totally willing to go the extra mile(s) to ensure satisfaction during my new car experience. Thanks! More

Good service The service department has never let me down, and within the scheduled time. And the complimentary car wash is always appreciated -- my car can always The service department has never let me down, and within the scheduled time. And the complimentary car wash is always appreciated -- my car can always use a wash! More

Wonderful I had tried to schedule an appointment in Lancaster and was not treated well. I have grown too frustrated dealing with the Jones dealership. It is I had tried to schedule an appointment in Lancaster and was not treated well. I have grown too frustrated dealing with the Jones dealership. It is worth the longer drive to York for the service at Apple Honda. I am always treated very, very well and they are able to expedite the service. More

car inspection and phone paired I had trouble with pairing my old cell phone with my new car, and when I had my car there today one of the nice gentleman got it paired for me. I for I had trouble with pairing my old cell phone with my new car, and when I had my car there today one of the nice gentleman got it paired for me. I forgot to get his name but he was very helpful and got the job done. More

SERVICE MY APPOINTMENT WENT VERY SMOOTHLY, I WAS GREETED AND ESCORTED TO SERVICE MANAGER ZACH. ZACH FOUND ME AFTER THE SCHEDULED WORK WAS DONE AND I AG MY APPOINTMENT WENT VERY SMOOTHLY, I WAS GREETED AND ESCORTED TO SERVICE MANAGER ZACH. ZACH FOUND ME AFTER THE SCHEDULED WORK WAS DONE AND I AGREED TO THE THREE ITEMS HE NOTED AND THAT WORK WAS ALSO COMPLETED IN LESS THAN TWO HOURS. I ENJOYED THE COFFEE AND COMFORTABLE WAITING AREA. More

Excellent service Tyler was very helpful during my service today! I did not have to wait as long as expected and when was time to check out and I thought I had the main Tyler was very helpful during my service today! I did not have to wait as long as expected and when was time to check out and I thought I had the maintenance warranty he went above and beyond to verify information and still got me out in timely manner! Thank you! More