Ciocca Honda of York

Have purchased four cars through Apple Honda and now Ciocca. Apple/Ciocca was always our go-to for purchasing cars. We purchased TWO cars at the same time this past April. The service and care throug Ciocca. Apple/Ciocca was always our go-to for purchasing cars. We purchased TWO cars at the same time this past April. The service and care through the purchase was OK but definitely not fine-tuned. They overcharged us by $3000 on the agreed on price for one car--a "mistake" on their end that they took care of after we brought it to their attention and after the loan paperwork had been completed, so we needed to pick up a check for the overcharged amount. I went to get my oil changed on the other car-a 2020 Honda CRV-four years old. The hood would not pop. I called and explained the situation-after four months with the new car the hood would not pop. It was out of warranty so they said they were not able to offer any financial assistance, but would still be more than happy to change my oil, at my expense of course. I took it to our closer and more convenient Jones Honda in Lancaster. Jones Honda explained there had been front end damage and the hood pull cord was actually rusted through and snapped. What four year old car has a pull cord that snaps? I called to share this information with Ciocca on a Monday. I never received a called back so I had the car serviced at Jones Honda and called back to Ciocca on Friday. I spoke to a manager at Ciocca Friday and they were not able to help me. The sales manager let me know there were many new people working and really wasn't able to get to the bottom of my issue, but was willing to offered a $100 service credit for future service to "compensate" my replacement cord cost and labor (which in no way covered the amount I needed to pay to replace the part. To say that I am frustrated after this interaction is an understatement. I understand things happen, but we have always been loyal Apple/Ciocca buyers and I assumed they would be willing to stand by their sale, especially with our history with them. It appears to me the hood of the car had never been popped during the maintenance check before my purchase, otherwise this issue would have been noticed. I would not recommend Ciocca Honda. To say this process has been a disappointment is an understatement. More

I purchased my Honda from Apple Honda. I now have to deal with Ciocca. I have never been so unhappy and dissatisfied with a car dealership. I’m 65 years old and always purchased new veh I now have to deal with Ciocca. I have never been so unhappy and dissatisfied with a car dealership. I’m 65 years old and always purchased new vehicles. My Honda has 20,000 miles on it. Each time I take it there for oil changes, inspection etc. they give me a list of items they want to repair. They also always charge me for a car clean up kit glove, mat and cloth for $4 or $5 dollars, unbelievable how it shows up on each bill. I will purchase my next vehicle at Faulkner in Harrisburg. Great reputable business, easy to deal with and also gives a car when one is dropped off. More

Kalie Parks helped us with our purchase of a 2018 CRV. She did a great job of matching the vehicle to our needs and I would definitely recommend her to friends and family who are shopping for a new or us She did a great job of matching the vehicle to our needs and I would definitely recommend her to friends and family who are shopping for a new or used vehicle. More

Kalie Parks helped me buy my brand new civic and I couldn’t be happier! Super professional and really made it simple and easy for a first time buyer! STRONGLY RECOMMEND KALIE!! couldn’t be happier! Super professional and really made it simple and easy for a first time buyer! STRONGLY RECOMMEND KALIE!! More

Apple Honda is #1 for my fiance & I. Kailey was Exceptional to work with, we highly recommend her! All the staff there was truly Awesome! Exceptional to work with, we highly recommend her! All the staff there was truly Awesome! More