Ciocca Ford of Quakertown - Service Center

Very pleased customer First time at this service center with my 2012 Ford Explorer Very pleased with the services and personal attention... look forward to my next visit !! First time at this service center with my 2012 Ford Explorer Very pleased with the services and personal attention... look forward to my next visit !!! More

Excellant service by Tim Adams. He was polite and profession It was a pleasure to deal with Ciocca Ford for a service issue with my F-150. They were polite and friendly in scheduling the appointment and pledged It was a pleasure to deal with Ciocca Ford for a service issue with my F-150. They were polite and friendly in scheduling the appointment and pledged to take a close look at my concerns. When I arrived Tim Adams was extremely professional in checking in my vehicle. He was very clear about timing and what I should expect. He also arranged for me to be shuttled to a location while I waited. It was a pleasurable experience for me, my wife and grandson as we watched a movie while my truck was being repaired. I have never had a company take care of me the way they did. I have purchased about 8 new Ford pickups in my life and Ciocca can be assured I will go to them again. A first class experience, by a first class organization. Thank Doug Cresswell More

Second trip This was a return trip from New Tripoli PA. Paul at service was very accommodating, but I was disappointed that my tires were not installed correctly This was a return trip from New Tripoli PA. Paul at service was very accommodating, but I was disappointed that my tires were not installed correctly the first time. Yesterday I had to use AAA to change one of my new tires because it was not holding air pressure. My wife was very angry because she did not have the use of her car. I am hoping that I do not have any further problems, because we on the road a good deal. More

1/18/16 I was told my oil was do for a change and I had to correct the service agent that the last time there I had Synthetic oil put in, He said that was "se I was told my oil was do for a change and I had to correct the service agent that the last time there I had Synthetic oil put in, He said that was "semi synthetic" and I told him I paid a lot for a semi synthetic oil change and then he corrected himself. After that he told me Ciocca recommends air filter changes at 15,000 miles. When at home I checked Ford maintenance schedule and they recommend 30,000 miles. I not pleased the way he misled me to believe the proper time to change my air filter is less than half of what Ford recommends. More

New car service Bought my Escape in for 5000 mile service. Tim the service Manager took care of me promptly at the time scheduled and was very friendly, efficient and Bought my Escape in for 5000 mile service. Tim the service Manager took care of me promptly at the time scheduled and was very friendly, efficient and explained everything in detail. Check out was also quick and efficient. I was very happy with the service overall and the length of time spent waiting for the car was less than 45 minutes. More

Smooth sailing Major issues handled in the best way possible for the very bad situation I was in. Mike and Paul expediently addressed all my concerns in a satisfac Major issues handled in the best way possible for the very bad situation I was in. Mike and Paul expediently addressed all my concerns in a satisfactory manor. More

Great! Absolutely wonderful visit. I worked with Tim Adams who is a total rock star advisor. He did everything I asked and provided professional and kind ser Absolutely wonderful visit. I worked with Tim Adams who is a total rock star advisor. He did everything I asked and provided professional and kind service. Ask for him!! More

courtesy is awesome dealership should make it a policy to wash cars after they are serviced. Mike is a awesome person mike is an awesome person.I feel that y dealership should make it a policy to wash cars after they are serviced. Mike is a awesome person mike is an awesome person.I feel that your dealership should wash customers car after servicing them.after spending over 700.00 dollars that is the least you could do. the only complaint I have is that there is a two-three week wait for parts to get a duel clutch for my car especially since this w as the fourth time I was in for the same complaint. More

Great Service First time to service - wonderful experience. Service manager - Paul - outstanding job. Covered all bases with my car and all issues/concerns I had. First time to service - wonderful experience. Service manager - Paul - outstanding job. Covered all bases with my car and all issues/concerns I had. They took care of everything promptly and explained in detail what had been done. Would definitely recommend them to anyone - and they're open till 7:30pm ! Thanks Paul. More

replaced a broken tire on saturday afternoon appreciated Ciocca bringing a tire to this center for me so that my car could be repaired for the Weekend. Manager also explored the timing for m appreciated Ciocca bringing a tire to this center for me so that my car could be repaired for the Weekend. Manager also explored the timing for my first oil change to ensure i was getting it done according to recommendations. More