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Ciocca Ford of Quakertown - Service Center
Quakertown, PA
711 Reviews
711 Reviews of Ciocca Ford of Quakertown - Service Center
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March 29, 2016
service with quality good communications, and flexible to pick up the car with my schedule. also the tire replacement matches my local sears price and that definitely wort good communications, and flexible to pick up the car with my schedule. also the tire replacement matches my local sears price and that definitely worth a plus More
by AODENG93
Verified CustomerEmployees Worked With
Tim Adams
March 28, 2016
Great service I always receive great service at Ciocca Ford in Quakertown. Mike Kardane always takes excellent care of my 2010 Ford Fusion. Quality work is excellen I always receive great service at Ciocca Ford in Quakertown. Mike Kardane always takes excellent care of my 2010 Ford Fusion. Quality work is excellent. I have always taken my cars to Ciocca, and will continue to do so. More
by WHEEZER88
Employees Worked With
Mike Kardane
March 28, 2016
Lack of Communication I purchased a brand new 2016 Ford Explorer and realized that one of my taillights was burned out. I took it Ciocca Ford Service and they didn't have t I purchased a brand new 2016 Ford Explorer and realized that one of my taillights was burned out. I took it Ciocca Ford Service and they didn't have the part in stock so they had to order it. Once the part was in, I scheduled an appointment to have the taillight replaced. I was initially told by the service adviser that Ford required photos and an approval, but was later told by the same service adviser that he verified that no photos or approval would be necessary and that I would be out of there within 30 to 45 minutes of my arrival. Fast forward almost TWO HOURS later and my car was finally ready. Apparently the "experienced" service adviser Mike Kardane never came out to tell me that they definitely indeed needed to take photos and get an approval from Ford. Here's what they did: 1. Removed the defective taillight. 2. Installed the new replacement taillight. 3. Removed the new replacement taillight. 4. Reinstalled the defective taillight. 5. Took photos and sent them to Ford for approval. 6. Once approved, they removed the defective taillight for the second time. 7. Then they installed the new replacement taillight for the second time. Once again, I was sitting in the waiting room for almost TWO HOURS for something that I was told would take no longer than 30 to 45 minutes. The service adviser never communicated with me until the repair was finished almost TWO HOURS later. I understand things can happen in the course of doing business, but at least give me the courtesy of communicating it with me instead of not being respectful of my time. Then to make matters worse, he was unable to give me a receipt for the warranty work performed and stated that he would send it to me in the mail. Come on, seriously? You can print a receipt for the work you performed? And shame on you FORD MOTOR COMPANY for requiring photos to be taken and an approval required to replace a DEFECTIVE part on a brand new vehicle that wasn't even a few weeks old. It sucks to spend almost $50,000.00 on a new car and be subjected to a stupid corporate policy. What part of DEFECTIVE don't you understand? I'm very disappointed with my service experience. More
by Jim Chookagian
Employees Worked With
Mike Kardane
March 28, 2016
20k service everything worked fine and on time. As an opportunity to improve I would only recommend to create a waiting room with no tv, so people could (perheps) everything worked fine and on time. As an opportunity to improve I would only recommend to create a waiting room with no tv, so people could (perheps) read a book while waiting. More
by MASANFE
Employees Worked With
Mike Kardane
March 28, 2016
Service This was the first time here. It was a good experience. Very friendly and efficient. They explained everything that was done. Will go back to them in This was the first time here. It was a good experience. Very friendly and efficient. They explained everything that was done. Will go back to them in the future. More
by DONNA.SELINSKY
Employees Worked With
Paul Wehner
March 28, 2016
Service. Very efficient. Work done on time and done right. Friendly. Service area clean. Works with your schedule. Can drop off vehicle after hours and pick up Very efficient. Work done on time and done right. Friendly. Service area clean. Works with your schedule. Can drop off vehicle after hours and pick up anytime. More
by irenembishop
Employees Worked With
Michael pasternak, Mike Kardane
March 27, 2016
Fast service I needed to get my truck serviced and I did not have any available time except for the day I was hoping to make the appointment. Well sure enough they I needed to get my truck serviced and I did not have any available time except for the day I was hoping to make the appointment. Well sure enough they could take me that day. I also needed to wait for the service to be completed. The service was completed in a timely fassion and I was on my way !! More
by IRVM
Employees Worked With
Paul Wehner
March 25, 2016
Recall notice repair I scheduled a recall notice repair for our 2014 Ford Escape. Appointment was given for 8:00 AM at my request in order to allow me to wait because I l I scheduled a recall notice repair for our 2014 Ford Escape. Appointment was given for 8:00 AM at my request in order to allow me to wait because I live in Macungie. All the Ciocca personnel advised me that the repair could take 3 to 5 hours and offered me the shuttle service or a free rental car. I opted to wait as I was not working that day. After getting promptly checked-in at 8 by Mike Kardane he advised me that without complications my wait should be about 3 hours. At 10:30 Tim Adams came to give me the pleasant news that my vehicle was ready! Ciocca service is the best. More
by FSSJR45
Employees Worked With
Mike Kardane, Tim Adams
March 25, 2016
Oil change, basic tune up and replacement battery. Tim was very helpful explaining what needed to be done and why. I am not affiliated with anyone working at the Ford service center in Quakertown Pa. Tim was very helpful explaining what needed to be done and why. I am not affiliated with anyone working at the Ford service center in Quakertown Pa. More
by JENGLER
Employees Worked With
Tim Adams
March 24, 2016
Phenomenal "above & beyond" customer service I have purchased 4 vehicles from Ciccoa in Quakertown, PA. I have always had the best experience with this dealership! The service department is pheno I have purchased 4 vehicles from Ciccoa in Quakertown, PA. I have always had the best experience with this dealership! The service department is phenomenal! There is definitely no pressure! They go above and beyond to help the customer, especially Mike Kardane, Assistant Service Manager! He is a priceless asset to this dealership! Keep doing what your doing because it is working! I would shout it from the roof top and recommend them to everyone I meet! Thank you so much for always having the customers best interest at heart and understanding their struggles and working with them to get the job done! Terrific from the receptionist to the service department! You all rock! More
by dkoehler71
Employees Worked With
Mike Kardane
