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Ciocca Ford of Quakertown - Service Center
Quakertown, PA
711 Reviews
711 Reviews of Ciocca Ford of Quakertown - Service Center
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April 11, 2016
Worst experience, tired of coming back I currently have a 2016 Ford Fusion that I bought through Ciocca ford. I am having trouble with my dashboard and radio system. Every time I take the I currently have a 2016 Ford Fusion that I bought through Ciocca ford. I am having trouble with my dashboard and radio system. Every time I take the car out for a drive (usually longer drives) I hear multiple cracking noises coming from the center of my dashboard. We also discovered that the dashboard was sinking and warping. After many many visits Ciocca was able to replace the dash board. When I received my car back I found two unattached pieces to my dashboard. I currently just brought my 2016 Fusion again and just received a phone call stating that the pieces needed to be replaced and one was broken. Unbelievable! I was guaranteed that my cars dashboard was inspected before they gave it to me. Obviously not. I also noticed that the dashboard still didn't look aligned, I didn't mention it due to the fact they may break more plastic pieces. The radio, we have 0 progress on. Half the time I get a phone call my music and phone call are playing at the same time and the other half the time my back up camera does not switch on. Ciocca told me its the "cold weather". The worst experience I have ever had and the worst car I have ever owned. After this car, I will no longer do any business with Ciocca nor will my family. My car only has 9,600 miles and has been more times in the shop than any car I have ever owned. More
by Tyler
Employees Worked With
Tim Adams
April 09, 2016
Got the wrong Mike this time. I unfortunately bought a 2012 Ford Focus that is not even paid for yet and I have had major issues. Besides the faulty transmission which had the war I unfortunately bought a 2012 Ford Focus that is not even paid for yet and I have had major issues. Besides the faulty transmission which had the warranty extended because it is junk, the second computer module in 2 months has gone. The first was a steering module that cost me almost $500. At least the rep I worked with was sympathetic, got me a free car rental and got Ford to pay the other 3/4 of the repair. This time, I worked with the service manager, and I have to tell you, he could take a few lessons from the first Mike I worked with. He was unsympathetic that a car fairly new had all these problems, flippantly stating, well, they are cars and cars have problems. If I expected this many issues I would have spent a lot less money on a used car! He didn't even call me for 5 hours to tell me what was going on with my car, I had to call him. And he says, good news, it won't cost anything because it was covered by the extended transmission warranty. All it will cost is the car rental. Really? That should have been covered since it was a factory warranty computer module that went this time. I thought I found a decent place to bring my car but I was wrong. More
by emacmullen
Verified CustomerEmployees Worked With
Mike Kardane
April 08, 2016
Courtesy Oil Change Awesome experience. Clean and Friendly. Had me out in 1/2 hour of my appointment time. Waiting area was comfortable and free coffee to boot! Awesome experience. Clean and Friendly. Had me out in 1/2 hour of my appointment time. Waiting area was comfortable and free coffee to boot! More
by JPSTUHR
Employees Worked With
Mike Minniti
April 06, 2016
Great and professional! I live a while from that Ciocca Ford of Quakertown but it was definitely worth to drive that distance to get there and have my car serviced by them. V I live a while from that Ciocca Ford of Quakertown but it was definitely worth to drive that distance to get there and have my car serviced by them. Very professional. I had few things to get checked out so it was not just an oil change but few other things too. I was told it would take about an hour to check all those things I asked for and that's how long it took since it was more than oil change. All employees I was talking to were polite and helpful. Tim Adams and Mark Kardane were very professional and helpful and answered all questions I had. I will definitely be back. Thank you! More
by Marek T.
Employees Worked With
Mike Kardane, Tim Adams
April 04, 2016
I'm back I had a great experience this time and just scheduled another appointment to get 4 new tires next week. Thank you Sue Pacella Quakertown PA I had a great experience this time and just scheduled another appointment to get 4 new tires next week. Thank you Sue Pacella Quakertown PA More
by deanoandsioux
Employees Worked With
Mike Kardane
April 04, 2016
pleasant dealings took my f-150 in for first service.Tim was very courteous and professional and explained services needed. Truck was completed in a timely manner. Defi took my f-150 in for first service.Tim was very courteous and professional and explained services needed. Truck was completed in a timely manner. Definitely will go back for future services. More
by ford truck nut
Employees Worked With
Tim Adams
April 04, 2016
Excellent efficient service Tim was curteous, pleasant and very helpful. He set the car's Bluetooth service to work with my smart phone. My car's service appointment was on time Tim was curteous, pleasant and very helpful. He set the car's Bluetooth service to work with my smart phone. My car's service appointment was on time. More
by JMWAYFAN
Employees Worked With
Tim Adams
April 03, 2016
Aim to please! Very satisfied with the work that was done on my new Fusion. They fixed a flat , changed the oil and. repaired the carpet. All was done without making Very satisfied with the work that was done on my new Fusion. They fixed a flat , changed the oil and. repaired the carpet. All was done without making an appointment. More
by RMBRITTINGHAM
Employees Worked With
Tim Adams
April 02, 2016
As good as it gets! Professional, prompt, responsive to all of my novice-like question; very fairly priced. They are the only place I would THINK of going with this vehic Professional, prompt, responsive to all of my novice-like question; very fairly priced. They are the only place I would THINK of going with this vehicle! More
by TOWOCO
Employees Worked With
Paul Wehner
April 01, 2016
Quick and pleasant I got in dropped off and picked up next day done. Explained everything they did and explained what should get done next.I wI'll be coming back! I got in dropped off and picked up next day done. Explained everything they did and explained what should get done next.I wI'll be coming back! More
by MANDSELECTRIC
Employees Worked With
Mike Manetti , Tim Adams
