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Ciocca Ford of Quakertown - Service Center
Quakertown, PA
711 Reviews
711 Reviews of Ciocca Ford of Quakertown - Service Center
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May 17, 2016
All work completed on time. Always had great service and all work was completed by the estimated time frame. The service and sales department personal are courteous and never an Always had great service and all work was completed by the estimated time frame. The service and sales department personal are courteous and never any pressure. I have bought 4 pickups and at least 4 new cars from the Cicca originations. More
by TOM.HORVATH
Verified CustomerEmployees Worked With
Paul Wehner
May 17, 2016
service and service writer experience alwayw excellent. My recent experience was marred by my being a customer to be processed with the new computer system. From what I could see the system will benefit th My recent experience was marred by my being a customer to be processed with the new computer system. From what I could see the system will benefit the company immensely by the quick gathering of info about me and my car service history. As to any advantage to a customer who wants to check in, tell you what he wants done, and leave in a timely manner I have my doubts. As is usually the case with computerized systems trying to handle customer service, handling many pieces of info, the advantage is not for the customer but for the store. I am pleased with the actual service, with the actual service people, but will; save my opinion on check in process until next appointment. More
by ALAN7
Employees Worked With
Aghyad Antonis, Mike Blackmon, Paul Wehner, Mike Kardane
May 17, 2016
Service was excellent The service was friendly and fast. The only part I didn't like was the price of $89 for an inspection. I learned that $50 of this is for the environ The service was friendly and fast. The only part I didn't like was the price of $89 for an inspection. I learned that $50 of this is for the environment tests which are ridiculous for a 2 year old car. This is not the dealerships fault. Upon my return to home I called our local state representative to complain about the money grab of emission's testing. More
by PSUBOAT
Employees Worked With
Chris Fleming
May 17, 2016
Always a problem with the service department I bought a certified used Ford F-150 in February. My initial experience was very good--even after having to have the truck towed the very next day. I bought a certified used Ford F-150 in February. My initial experience was very good--even after having to have the truck towed the very next day. There was an issue the very next day and they sent a flatbed and towed it back and fixed the problem right away. That was probably my only good experience with the service department because management & my salesperson were involved. It seems every time after that I have had a problem. I brought the truck back in about a month ago for a minor problem. At that time I was told the truck was not a certified truck even though I had all the paperwork from the sale stating it was. After many phone calls it turns out they forgot to file the certified paperwork with ford to register it. I finally got verification that it is officially certified now. I brought my truck in last week for an engine problem and again had problems with service. This time they were telling me that there is a problem with the engine and it would be covered under the warranty with the $100 deductible but I would have to pay the $149 diagnostic fee first. This didn't make any sense as the truck is certified and covered (not to mention it is the rear drive shaft that should have been discovered when the truck was certified 2 1/2 months ago). So I again had to waste my time to make a bunch of phone calls to get this straightened out and when it was finally settled I do not have to pay the $149 diagnostic fee. I can't figure out if the service guys just don't know what they are talking about or if they are telling you these things to see if you will pay them first. Whatever the case, it's very frustrating having to deal with a major problem every time you bring your truck in there. More
by Matthewbrand6
Employees Worked With
Justin Nyborg
May 13, 2016
Semi-Hard Sell Unnecessary My visit was for a well defined, 4-tire replacement on a 2005 Ford with 170K miles. I was not expecting and unprepared for a call from Mt Kardane ill My visit was for a well defined, 4-tire replacement on a 2005 Ford with 170K miles. I was not expecting and unprepared for a call from Mt Kardane illuminating that after inspection, there are multiple other maintenance items of varying necessity, in total representing $500+. Hey, it's a 12 yr-old car with 170,000! I wasn't even expecting an inspection. The experience soured my taste for what had been previously exemplary service experience at Ciocca. More
by SWY
Employees Worked With
Mike Kardane
May 11, 2016
Oil change Did not reset my service alert on dash board and did not put a sticker to replace last change. The rest was fine but I had to go to Lexus dealer to re Did not reset my service alert on dash board and did not put a sticker to replace last change. The rest was fine but I had to go to Lexus dealer to reset my dash board. More
by HUMMELDOUG
Employees Worked With
Tim Adams
May 11, 2016
Another happy customer! Everyone, especially Paul, was very professional and courteous. While waiting, I was kept updated as to the progress of the service being done to my Everyone, especially Paul, was very professional and courteous. While waiting, I was kept updated as to the progress of the service being done to my vehicle which means a lot to me. Everything being done was explained to me in detail. I will be back! More
by JEFF1953
Employees Worked With
Paul Wehner
May 06, 2016
Unhappy customer Bought a used Hyundai 2 days ago Bluetooth is not working dealer refuses to fix it without service charge ridiculous I'm a repeat customer. not no mor Bought a used Hyundai 2 days ago Bluetooth is not working dealer refuses to fix it without service charge ridiculous I'm a repeat customer. not no more my salesman Larry and Eric in finance AR great guys to deal with butt management ridiculous More
by W.MOWER
May 05, 2016
Ford transit aka lemon This car has been a headache from day one my 80,000 mile tiers were all used up after 30,000 miles,My replacement tiers also rated at 80,000 are havin This car has been a headache from day one my 80,000 mile tiers were all used up after 30,000 miles,My replacement tiers also rated at 80,000 are having issues after 26,000 miles.And issue repaired last year failed again.After my last visit which went from a simple oil change I ended up spending hundreds of dollars,when I went out to my car hours later my weather stripping on the passenger side was hanging down,I really believe these service technician have no pride in there work.At any given time I own four cars, Volvo,Volkswagen,Mercedes and the ford transit, I can honestly say I have never owned such a dog as this ford transit Tom More
by NATEBL9
Employees Worked With
Mike Kardane
May 04, 2016
Recall Excellent and quick customer service ! Would refer friends and family to this little cation. My loaner car was ready when I arrived. Had a great expe Excellent and quick customer service ! Would refer friends and family to this little cation. My loaner car was ready when I arrived. Had a great experience as usual. More
by GPURCELL244
Employees Worked With
Paul Wehner, Mike Kardane, Tim Adams
