Ciocca Ford of Quakertown - Service Center

Tim Adams is the best! I write specifically in praise of Tim Adams, my CSR for service on my 2016 Fusion. I was greeted promptly upon arrival in Quakertown, and my expectat I write specifically in praise of Tim Adams, my CSR for service on my 2016 Fusion. I was greeted promptly upon arrival in Quakertown, and my expectations were all met, PLUS some! I came in for a Ciocca Promise Oil Change, and an state inspection, after only leasing the car for 5 months. There was a mismatch between the inspection month sticker and my lease month initiation. Tim said, "NO PROBLEM , if you wish, we'll make them match!" AND he DID! - without even charging me for the sticker! I was outta there in less than one hour! I am so grateful. Great job! More

Leaky tire I have been completely amazed with the level of service that I have received from this service department so far. Eveyone from Paul in service to Greg I have been completely amazed with the level of service that I have received from this service department so far. Eveyone from Paul in service to Greg giving me a courtesy ride, they have gone above and beyond. Thank you More

First experience at Ciocca dealership I found my first experience using the Ciocca Ford Service Center very satisfying. I scheduled an appointment on line and wanted to get an oil change. I found my first experience using the Ciocca Ford Service Center very satisfying. I scheduled an appointment on line and wanted to get an oil change. I arrived for my appointment and was greeted by many nice people. All were anxious to help me. Once I checked in with the service rep, I was assigned a specific person to help me with the process. He was very courteous and asked if I had any other concerns. Once he knew of my other concerns he made note of them to make sure the mechanic was on the same page. After a brief wait my oil was changed, I received a free alignment and brake check, and my small concern was fixed with no charge! Hats off to all those who I met and had the fortune to speak with! Good Job!! More

Took the time to identify the root cause. the service team, took the time to identify the root cause of my ac problem and Tim went to bat for me to get the repair and loaner care covered under the service team, took the time to identify the root cause of my ac problem and Tim went to bat for me to get the repair and loaner care covered under warranty. He kept my informed with status updates every day. Well done More

F350 Service Paul is easy to work with. Did his best to get me in and out in short order. He handled my service with very short notice. Paul is easy to work with. Did his best to get me in and out in short order. He handled my service with very short notice. More

Top notch service Great quality service. Professional and courteous staff. Accommodated service maintenance request on the same day we called to schedule an appointment Great quality service. Professional and courteous staff. Accommodated service maintenance request on the same day we called to schedule an appointment.! Car was done and ready on time we were told. More

A recall problem that was replaced in April had to be redone Tim Adams took very good care of me; especially knowing I was leaving for New York on the long holiday weekend. I would like to add, I hate my Ford F Tim Adams took very good care of me; especially knowing I was leaving for New York on the long holiday weekend. I would like to add, I hate my Ford Fiesta. I'm sorry, I do. But that does not reflect on the service that is provided...it is outstanding! More

Oil change, tire rotation First service 2015 F150. All went smooth as can be. I waited, took a little longer than expected but not by much. Personal attention and communication First service 2015 F150. All went smooth as can be. I waited, took a little longer than expected but not by much. Personal attention and communication very professional. More

Very Wonderful I gave the rating because the technician was very helpful, told me all the problems with my vehicle and fixed it very efficiently. I recommend this pl I gave the rating because the technician was very helpful, told me all the problems with my vehicle and fixed it very efficiently. I recommend this place for all your service needs. More

fantastic service I have been dealing with Ciocca Ford for a lot of years. What keeps me coming back is the sales ,service and the over all customer experience .From th I have been dealing with Ciocca Ford for a lot of years. What keeps me coming back is the sales ,service and the over all customer experience .From the time I make an appointment, drop off, and pickup my vehicle. More