Ciocca Ford of Quakertown - Service Center

Warranty Repair of 2016 F150 After being turned away from another Ford dealership (it was late in the afternoon on a Saturday), the sales and service staff in Quakertown bent over After being turned away from another Ford dealership (it was late in the afternoon on a Saturday), the sales and service staff in Quakertown bent over backwards to ensure our concerns were handled efficiently and effectively. Our truck was repaired quickly and correctly. They provided extremely professional service while keeping us informed. They provided us with a level of confidence the repairs would be effective while ensuring we understood they would do everything in their power to "make it right." While the truck was repaired in less than one hour, they provided us a loaner vehicle so they could perform additional testing on Monday. The service staff was confident in the repair but made sure we would not hesitate to return with any additional/future concerns. We are extremely satisfied with the people, level of care, and professionalism displayed by everyone from the sales and service staff we had the pleasure of meeting. More

Service oil change Again excellent service oil change and other miscellaneous, new inspection stickers tire rotation, they change lower ball joint a recall service by f Again excellent service oil change and other miscellaneous, new inspection stickers tire rotation, they change lower ball joint a recall service by ford and the car runs great now. More

Stellar service as always I have always dealt with Michael Kardane, and no matter my vehicle's issue he has ALWAYS exceeded my expectations in dealing w the issue quickly and I have always dealt with Michael Kardane, and no matter my vehicle's issue he has ALWAYS exceeded my expectations in dealing w the issue quickly and correctly, and believe me I'm not easy to please. Trainsmission problems, ordinary tire and lube maintainance, flat tire that needs replacement in a moments notice, BOOM no problem, Michael Kardane does it all. Michael Kardane is very good at what he does, and I'd never hesitate to refer him to others I know, I'm that confident in him.. For outstanding service, by someone who is always prompt, courteous, and most importantly gets it right the first time, Michael Kardane is an asset to the Ciocca service dept. More

Very good service & helpful explaining & verifying Maint Agr I scheduled my vehicle for maintenance, when I arrived I asked if they could also do my state inspection. Without any hesitation I was accommodated. I I scheduled my vehicle for maintenance, when I arrived I asked if they could also do my state inspection. Without any hesitation I was accommodated. I had been receiving numerous notices from Ford Company that my warranted was expiring. This was upsetting because we purchased the extended warranty when we bought our 2014 Explorer. I asked Mark, the service tech, if I needed to go to the dealership to clear this up. He said, but before you go there, let me take a look at what's in the computer. He printed my warranty, explained the details including length of warranty. We did not have make a trip to the dealership, because he was willing to check our warranty and verify expiration date. This is exceptional Customer Service. More

Excellent t experience Friendly staff great service! They fixed exactly what I wanted done nothing more for a great price. Theresa was friendly and did a great job and answ Friendly staff great service! They fixed exactly what I wanted done nothing more for a great price. Theresa was friendly and did a great job and answered all my questions. More

Excellent experience!! Very friendly. Every thing was explained well and very professional. Also had a chance to speak to the service manager. Again, nothing but courteous Very friendly. Every thing was explained well and very professional. Also had a chance to speak to the service manager. Again, nothing but courteous and helpful. More

Service Bought my '16 Escape for oil change and inspection/emissions. Prompt and efficient attention from the service Mgr Mike K. Job well done with excellent Bought my '16 Escape for oil change and inspection/emissions. Prompt and efficient attention from the service Mgr Mike K. Job well done with excellent customer service! More

Professional, Friendly, Timely Easy to deal with friendly, professional and technically competent. The Ciocca Ford of Quakertown Service Team did a great job of estimating communica Easy to deal with friendly, professional and technically competent. The Ciocca Ford of Quakertown Service Team did a great job of estimating communicating and executing the work on my truck. The service staff is always helpful, courteous and works to provide economical, complete service. Great service team. More

Unexpected Pleasant Experience Ciocca is completely different from all other service centers. From the moment you drive into the service bay, until the moment you leave, everyone tr Ciocca is completely different from all other service centers. From the moment you drive into the service bay, until the moment you leave, everyone treats you with courtesy and makes you feel welcome. They took care of all my concerns and made sure I understood everything that was done, and recommended, to/for my vehicle. Awesome staff. Highly recommend Ciocca Ford Service for your car repair needs. More