Ciocca Ford of Quakertown - Service Center

Great experience When we had a problem they checked it out and what they thought was the problem was corrected very quickly and at no inconvenience to us. We were trea When we had a problem they checked it out and what they thought was the problem was corrected very quickly and at no inconvenience to us. We were treated very graciously and I am going to have a good relationship with this dealership. More

Service on work vehicle Paul did a great job! Got me in and out in a timely manner. I just could not believe how many pieces of paper I received for a receipt 11 pages f Paul did a great job! Got me in and out in a timely manner. I just could not believe how many pieces of paper I received for a receipt 11 pages for an oil change and rotation. Very detailed story book. Overkill in some areas just an opinion. More

Everyone treated me Excellent . The moment I got there , I felt a helped & fast too . I have been to a lot of Ford shop , But this one wins my satisfaction . The moment I got there , I felt a helped & fast too . I have been to a lot of Ford shop , But this one wins my satisfaction . More

Very thorough as always I had an issue with my door and of course the issue did not occur when I pulled into the service center. Tim was diligent and patient. He kept worki I had an issue with my door and of course the issue did not occur when I pulled into the service center. Tim was diligent and patient. He kept working with me until the issue occurred so that he could make sure it got taken care of. More

Simple, Easy, Comfortable Set up appointment for inspection and routine maintenance... Easy Greeted professionally ... Definitely Communicated with regarding duration of serv Set up appointment for inspection and routine maintenance... Easy Greeted professionally ... Definitely Communicated with regarding duration of service while I waited... As Expected Follow up on completion... Complete More

Service Oil Change, tire rotation, car needed alignment. Customer service was great, keeping us informed of what was going on with our vehicle. The bill was Oil Change, tire rotation, car needed alignment. Customer service was great, keeping us informed of what was going on with our vehicle. The bill was reviewed and Tim explained everything about the alignment that was needed. He was pleasant to talk with and friendly but also professional. Would come back to this dealership even though I am closer to other Ford Dealerships and get free inspections on our Ford vehicles. More

Excellant Service I generally don't take the time to complete reviews but I needed to share the excellent service that I recently received from Ciocca Ford of Quakertow I generally don't take the time to complete reviews but I needed to share the excellent service that I recently received from Ciocca Ford of Quakertown last Friday, July 15th through Wednesday, July 20th. I was traveling last Friday to Allentown for a sales meeting which was scheduled at 9:30 AM when my car broken down merging on to the PA turnpike in Lansdale. After calling Ford roadside service for assistance and calling 911 to make sure that myself and my passenger were in a safe location, I learned that Ford roadside couldn't assist as the PA turnpike is restricted, so only their authorized drivers could tow my car. When the authorized driver arrived he offered to tow my car to Ciocca Ford of Quakertown, I then called Ciocca Ford and was transferred to Justin, who handled my call and situation very professionally and timely. I explained to him that I had a sales meeting to attend in Allentown and needed assistance with a rental car. When I got to the dealership about an hour after my car broke down, Justin was waiting for me, he collected all my information, completed his check list and let me know that he worked with the local Enterprise location to order a rental car. Within 15 minutes, the car arrived, I loaded it up and was off to Allentown, arriving there at 11:15 AM and completed the meeting. I was travelling from outside of Boston, MA and was extremely anxious to make sure I presented to this group that day. I would like to thank all of employees at Ciocca Ford of Quakertown that I dealt with, each one was friendly and very professional, always greeting me with a smile. I need to call out Justin Nyborg in your Service Area, who went above and beyond his responsibilities to make sure that my car was looked at in a timely manner, that I was aware of all of the repairs that they were being recommended, communicating when the car would be ready, arranging the rental car and meeting at the entrance on Wednesday, July 20th at 7:50 AM with my keys and paperwork so I could be on my way back to Boston as soon as possible. Thanks again to Justin and the employees of Ciocca Ford, I appreciate all of your assistance, I wish you were closer to Boston, I would bring my cars here for service, enjoy your summer, Joe. More

Excellent, very happy I was very happy with the sales and service of the upgrade to my vehicle and would highly recommend this to friends Thanks to Chad for his knowledge o I was very happy with the sales and service of the upgrade to my vehicle and would highly recommend this to friends Thanks to Chad for his knowledge of the products that I purchased More

service Cordial, friendly, and helpful as is the typical norm. Customer Service has always been a pleasure to deal with, see you in another week for the repl Cordial, friendly, and helpful as is the typical norm. Customer Service has always been a pleasure to deal with, see you in another week for the replacement touchscreen... More

Justine is the man!!! Customer service at the ciooca dealership is hands down the best I have ever experienced. My service advisor Justine was on point. He went above and b Customer service at the ciooca dealership is hands down the best I have ever experienced. My service advisor Justine was on point. He went above and beyond to fix my car. I live 60+ miles away from ciooca. I will purchase my next vehicle from this dealer because of the great customer service from the service department. Thanks to everyone in the service department More