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Ciocca Ford of Quakertown - Service Center
Quakertown, PA
711 Reviews
711 Reviews of Ciocca Ford of Quakertown - Service Center
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October 10, 2016
general maintenance first off it took way to long, I had an appointment for 11 am and at 210 my car was finally done. Most importantly the cost for an emission test was first off it took way to long, I had an appointment for 11 am and at 210 my car was finally done. Most importantly the cost for an emission test was twice what I normally pay. A bit extreme. More
by yourgirl18222
Verified CustomerEmployees Worked With
can not remember
October 10, 2016
Clutch slipping Although the service was excellent, the clutch would not slip at the correct RPM's to meet Ford's criteria to replace the clutch. Right back where I s Although the service was excellent, the clutch would not slip at the correct RPM's to meet Ford's criteria to replace the clutch. Right back where I started before it went in for service even after it was reprogrammed. Disgusted with Ford not the service I received, in fact today it seemed worse than it was before it was reprogrammed!! More
by GPURCELL244
Employees Worked With
Tim Adams
October 10, 2016
Professional service expediently delivered Waited in lobby during 10,000 mile service and inspection 2015 F150. Free wifi so I got work done. Fast and courteous. Two thumbs up! Waited in lobby during 10,000 mile service and inspection 2015 F150. Free wifi so I got work done. Fast and courteous. Two thumbs up! More
by bcoyle59
Employees Worked With
Paul Wehner
October 07, 2016
Quick Friendly Economical Service I had a relatively small problem that was dealt with quickly and inexpensively. The service rep was able to give me a good description of the work do I had a relatively small problem that was dealt with quickly and inexpensively. The service rep was able to give me a good description of the work done. More
by DICKF0
Employees Worked With
Tim Adams
October 06, 2016
Warranty work turned into being quoted $1000 worth of work. So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warr So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warranty. Once in the shop, the warranty work was performed free of charge but I was also told my truck needs over $1000 in work. Most of that work consisted of a 60k mile preventative maint. What hurt the most is not even 9k miles ago, I had an oil change and was told the left rear brake calipers was hanging up. I was told that the brake wear was even but I needed to spend $100-$200 for a cleaning job since the pads had over 80% wear left in accordance with state inspection guidelines. I did so but also asked if the right was checked. I was told the right was fine. Now all the sudden, the right side now needs work and the brakes need to be replaced. Now, I don't own a mint and I consider myself to be rather savoy with mechanic work so I normally do work like this on my own however I just don't have time right now so I let them do the work. I guess my problem is the fact that in trying to minimize wear and tear on my vehicles, I went the extra mile to make sure my vehicle is safe and was either lied to or someone didn't perform a full inclusive safety check. I bought this vehicle used 10 months ago from ciocca and it's been a problem child so much that I will never buy a used vehicle from them again. The previous owner smoked and they masked it with scents telling me no one smoked in it. I will say I have bought two other vehicles brand new and never had a problem. The service desk people are great to work with but I am questioning the shops performance. More
by owler98
Employees Worked With
Paul in service
October 05, 2016
Emergency tire change We were taking a friend to Wills Eye Hospital in Pilly for a 12 noon appointment when we had tire trouble on the Turnpike. We excited at Quakertown to We were taking a friend to Wills Eye Hospital in Pilly for a 12 noon appointment when we had tire trouble on the Turnpike. We excited at Quakertown to find a full service garage. I stopped at Pep Boys first but they could not take us for an hour and a half. Next I stopped at Ciocca Ford. The service manager Mike Kardane went out of his way to assist us. He said it being Friday and the end of the month they were very busy but they deal with emergencies on a daily basis. He could see we were upset so he pulled a technician off a job and got our car in right away. They changed the tire and put on the spare and we were soon on our way. We called the hospital and explained our situation to them but they said no problem. So we were very thankful for the courteous and prompt service from Ciocca and Mike Kardane! More
by Rjones4621
Employees Worked With
Mike Kardane
October 03, 2016
The best dealership, bar none Thanks for a quick diagnosis and prompt repair, at a clean modern facility, and the use of a rental car @ $30/day, and last but not least the courtesy Thanks for a quick diagnosis and prompt repair, at a clean modern facility, and the use of a rental car @ $30/day, and last but not least the courtesy of everyone at the dealership. More
by AB110
Employees Worked With
Paul Wehner
October 03, 2016
Oil change They got me in right away without an appointment which was really nice I really liked that. Everyone was real helpful. Free coffee and water was nice They got me in right away without an appointment which was really nice I really liked that. Everyone was real helpful. Free coffee and water was nice..Last time I was there they had donuts.Sometimes they have soft pretzels. More
by drlone1973
Employees Worked With
Mike Kardane
October 03, 2016
New tires Overall not extremely happy with this visit. Came in for a 1 o'clock appt and did not leave until nearly 3:30. Now I get that I have an unusual and d Overall not extremely happy with this visit. Came in for a 1 o'clock appt and did not leave until nearly 3:30. Now I get that I have an unusual and difficult to mount tire size, 19.5, however I fail to see how it could take nearly 2 1/2 hrs to mount and install 4 new tires. I have had good experiences at Ciocca in the past, unfortunately this was not one of them. More
by YUKONGOALIE1
Employees Worked With
Paul Wehner
September 30, 2016
Service Appointment The whole staff from Mike Minnitti, Mike Kardane and the techs take the time to talk with customers and explain in simple terms any problems that are The whole staff from Mike Minnitti, Mike Kardane and the techs take the time to talk with customers and explain in simple terms any problems that are encountered with service. They are thorough and professional, suggesting areas to be watched for any future service needs. I have consistently been very satisfied with the service at Ciocca. You are a person here , not just a customer. They take time to ask on driving habits and usage to better determine areas to be checked during service procedure. More
by SHAWLUCK
Employees Worked With
Mike Kardane, Michael Minniti
