Ciocca Ford of Quakertown - Service Center

State Inspection and coolant flush As always Mike Kardane goes the extra mile in all he can do for the customer. He is kind and respectful and will listen to the customer . As always Mike Kardane goes the extra mile in all he can do for the customer. He is kind and respectful and will listen to the customer . More

Great service- again I was assisted by Brad who was filling in for the day. I own a '14 Fusion and I needed an oil change and tires rotated. Brad answered questions I ha I was assisted by Brad who was filling in for the day. I own a '14 Fusion and I needed an oil change and tires rotated. Brad answered questions I had and made suggestions which helped me figure out what was needed to get the car properly serviced. I will return again since this dealership continues to offer good customer service and value. Thank you DS More

120,000. Mile check-up & oil change also balance tires They were supposed to have checked out the vibration or shimmy in the steering wheel , I told Tim notice it more around the speeds of 40-50 mph , the They were supposed to have checked out the vibration or shimmy in the steering wheel , I told Tim notice it more around the speeds of 40-50 mph , the bill also looked like it had a charge for rotation of the tires which was not done. More

Great extremely professional, kind and caring. I would send all my friends and family there for service! Im moving and will miss going to Ciocca for servic extremely professional, kind and caring. I would send all my friends and family there for service! Im moving and will miss going to Ciocca for service. More

great service again! Nice people who are easy to work with and provide great, trouble free service. Paul Wehner and the service team always do a great job, thanks. Nice people who are easy to work with and provide great, trouble free service. Paul Wehner and the service team always do a great job, thanks. More

Airbag Warranty /replacement Timely and quality workmanship for an issue not specific to Ford. Tim got me in and out quickly and also set up a follow appointment for another item Timely and quality workmanship for an issue not specific to Ford. Tim got me in and out quickly and also set up a follow appointment for another item to be addressed. Tim made it easy and the tech did quality work. More

Exhaust-tires I'll go back and do recommend this place to friends. They would have given me a rental car at no charge to me since my car had to stay for a bit. Th I'll go back and do recommend this place to friends. They would have given me a rental car at no charge to me since my car had to stay for a bit. Their courtesy drivers are great. More

Dishonest The first mistake I made was going against my better judgement and even walking into a dealership service center. Took my 2014 Explorer in for tires a The first mistake I made was going against my better judgement and even walking into a dealership service center. Took my 2014 Explorer in for tires and oil change (full synthetic) in Dec 2016. After having the scheduled work completed I was informed by the service deptment that my 2 yr old vehicle had a crack in the transfer case. Ironically I was 27 miles over warranty. After multiple calls to Ford customer service I was basically told "sorry, there is nothing we can do." Fast forward to Jan 2017, upon taking my vehicle in for it to be "properly" looked at to determine what would need to be replaced I received an invoice from the same service manager whom I used in December, only to see that he had tried to sneak in an additional charge exceeding $400 for an oil change, filter replacements and 60000 mile service. Not only I am disappointed that the service department would try to include charges for services they know are not due, but my entire experience from the dealership level to corporate, has been nothing short of frustrating. More

they sold me a scam not a car I bought a Passat Volkswagen 2009, 3 months ago from Ciocca Ford of Quakertown . 1 week after I replaced a battery for $200, and of cores they didn' I bought a Passat Volkswagen 2009, 3 months ago from Ciocca Ford of Quakertown . 1 week after I replaced a battery for $200, and of cores they didn't want help at all!! 2 months after, I got a check engine light and I took the car to there service and said I have 14 dangers errors and my warranty doesn't cover them and I have to be responsible for the reparation, so they send me to Ciocca Volkswagen in Allentown and there they started charging me like crazy , I have to pay $250 for SVP valve, then another $600 for a part related to speed controller and the worst $1000 for something between transmission and engine and no one wanted assist me even they know they sold this car with those problems. I n Conclusion, I invest a lot of money to not having car issue, but 2 months after, I find myself spending a lot of money. I consider this experience as the worst deal in my life and I recommend to never try to buy a used car there. More

Common Focus Problem? Ciocca to the Rescue! I took my (leased) 2015 Ford Focus to Ciocca Service in Quakertown on 1/24/17 and Tim Adams greeted me pleasantly and confidently. He is a star, in m I took my (leased) 2015 Ford Focus to Ciocca Service in Quakertown on 1/24/17 and Tim Adams greeted me pleasantly and confidently. He is a star, in my opinion! He gathered info on my transmission problem and knew right what to do. An overnight Rental at no charge? No problem! The re-sealing of my trannie was accomplished in less than 24 hours, along with an air filter change. I paid $32 for the filter and zilch for the trannie repair (Ford covered it under their 60,000 mile power train warranty). Tim Adams was in constant contact with me to inform me of their progress. Picked it up on Wed the 25th with smiling secretaries who made me smile as well... their customer coffee is Kruegerrific! My car now runs like a tiger, without hesitation from a dead stop. I am very happy! More