Ciocca Ford of Quakertown - Service Center

Painless, informative and courteous! These guys are aces, from the greeting to the explanation of work needed to the completion of the work. On time and less than quoted. These guys are aces, from the greeting to the explanation of work needed to the completion of the work. On time and less than quoted. More

$80 to replace a tail light Sensor went off detailing "tail light malfunction", but all lights worked. Took the vehicle in to diagnose the problem. 4 hours later, the shop called Sensor went off detailing "tail light malfunction", but all lights worked. Took the vehicle in to diagnose the problem. 4 hours later, the shop called me. They ran a diagnostic (i.e., plugged it into a computer) and advised that the sensor was detecting a broken filament in a bulb. So they replaced a bulb and charged $80. Before they even looked at the vehicle, when my wife dropped the keys with the service center, they advised her that it might have something to do with the brakes, so they may recommend brakes. My wife advised that the brakes and rotors were replaced 2 weeks ago... by them. Awful. Over priced and constant upselling. More

Don't waste your money! Our 2002 Ford Taurus brake pedal has a lot of travel before feeling the brakes taking hold. Another, independent dealer tried, in stages, making adju Our 2002 Ford Taurus brake pedal has a lot of travel before feeling the brakes taking hold. Another, independent dealer tried, in stages, making adjustments and replacing parts but nothing worked well. I thought by taking the car to a Ford dealer, Ciocca, they might have a fix. (We were very pleased with their service on previous occasions.) However, the service manager, told me considering the age of the car they didn't think any additional analysis would correct the problem and suggested we would be throwing our money away. I greatly appreciated their honesty and that they didn't suggest repairs that would not have fixed the problem. I continue to drive the car but am alert to the excessive pedal travel and to make sure my foot doesn't drift to the right side and press the accelerator pedal while slowing or stopping. More

Incredible Service from Day 1 Every time I have taken my car in for service, the staff at Ciocca has been nothing short of extraordinary! Professional, courteous, and friendly. M Every time I have taken my car in for service, the staff at Ciocca has been nothing short of extraordinary! Professional, courteous, and friendly. My car was scheduled for an oil change at 2:00. There was a snow storm and they were a little backed up. They said they would be longer than expected and offered my a ride home so I didn't have to wait. Kudos! I would recommend them (and do) to anyone looking for a great team to purchase a car/truck from. From sales to service - top notch. More

First Experience with Ciocca Purchased truck bed cover from Don Kistler. Received service and Tim Adams was my point of contact. Don was very informative and helpful. I stopp Purchased truck bed cover from Don Kistler. Received service and Tim Adams was my point of contact. Don was very informative and helpful. I stopped in on him twice and he walked me through the many different options I had for truck bed covers. Made the purchase at my second visit no problems. He walked me over to service and got the install scheduled on the spot. The process from purchase to install was less than 24 hours. Very happy with the finished product. Tim provided exceptional service. My truck needed a fair amount of repairs and was in for service for over a week. Tim stayed in touch with me daily via calls and email letting me know status every step of the way. Also provided me a complimentary rental car which relieved much stress while my truck was in the shop for the long period of time. He was informative, courteous and very personable. Because of him, More

Friendly Service When you have very knowledgeable and friendly staff of people who are very helpful to solve your situation and get you back on the road. When you have very knowledgeable and friendly staff of people who are very helpful to solve your situation and get you back on the road. More

Going Above & Beyond Besides getting the most recent recall accomplished on my 2017 Energi, the service rep took a lot of time to research and then teach me how to properl Besides getting the most recent recall accomplished on my 2017 Energi, the service rep took a lot of time to research and then teach me how to properly setup the car to be towed behind a RV. He was friendly and helpful and ensured I understood all the directions. More

Went in for tires, service tried for more Said tires would take about 1 1/2 hours and tires would be in about 2pm. I dropped van off prior to 2 and was then told that it would take longer and Said tires would take about 1 1/2 hours and tires would be in about 2pm. I dropped van off prior to 2 and was then told that it would take longer and would be done by 5. When I called about 4:30 were working on it and would be done about 5:15. I got there about 5:20 and car was just getting done. When I called about 4:30 they said it needed a number of repairs. I declined repairs due to cost of over $1,000. Called my usual mechanic and got estimate for about 1/2 the cost for same work. More

Another excellent service experience! I've been to Ciocca Ford of Quakertown numerous times for sales AND service. This was another service visit, just an oil change, and another excellen I've been to Ciocca Ford of Quakertown numerous times for sales AND service. This was another service visit, just an oil change, and another excellent experience. Not only do the guys address any concerns I have, they also check for any recalls via my VIN number! Thank you again!! More

State Inspection and oil change on my F-150. They always do an excellent job getting the work done on time and are always professional and very courteous! Mike Kardane is always very thorough in They always do an excellent job getting the work done on time and are always professional and very courteous! Mike Kardane is always very thorough in explaining everything that is needed. More