Ciocca Ford of Quakertown - Service Center

Terrible service management Had my oil and trans fluid changed before and after 160 miles noticed squealing from my rear passenger wheel. Came to find out the lug nuts were hand Had my oil and trans fluid changed before and after 160 miles noticed squealing from my rear passenger wheel. Came to find out the lug nuts were hand tightened on both rear wheels and they had come loose. Tim the manager explained to me it was the center caps on the wheels that I had installed by them that did not allow the wheel to seat and backed the nuts out? Terrible excuse. Then told me my rear axle needed a complete rebuild which would cost me $1,600 after a 25% discount. I had it towed to another reputable place and the grand total was $1,000 without a 25% discount and same parts. They also found not all of the axle needed replacement. I am very disappointed with the basic service I got and the attitude of the service treating me as a uneducated car owner. Lug nuts backing themselves out? Seriously? Terrible. More

Paul Wehner always goes the extra mile for his cutomers Can't say enough about Paul. He is a consummate professional and always stays on top of his customer's needs. Plus he's an all around good guy... Can't say enough about Paul. He is a consummate professional and always stays on top of his customer's needs. Plus he's an all around good guy... More

SERVICE!!!!! They were everything you could hope a service department would be, very courteous, they kept me well informed and made me aware of all the benefits av They were everything you could hope a service department would be, very courteous, they kept me well informed and made me aware of all the benefits available to me thru my Warranty. More

Great Service I could not be happier with the service we received Paul is top notch very professional got our vehicle in and completed the service the same day. Gre I could not be happier with the service we received Paul is top notch very professional got our vehicle in and completed the service the same day. Great job keep up the good work again thank you More

Routine scheduled maintenance Once again the service team scheduled, performed maintenance, and returned my vehicle in a professional and timely manner. The Quakertown team continu Once again the service team scheduled, performed maintenance, and returned my vehicle in a professional and timely manner. The Quakertown team continues to be a winning organization. More

FIRST CLASS OIL CHANGE AND STATE INSPECTION - DONE ON TIME AND PROPERLY - SERVICE EMPLOYEE VERY FRIENDLY - THE ONLY SUGGESTION I WOULD MAKE IS TO UPGRADE THE CH OIL CHANGE AND STATE INSPECTION - DONE ON TIME AND PROPERLY - SERVICE EMPLOYEE VERY FRIENDLY - THE ONLY SUGGESTION I WOULD MAKE IS TO UPGRADE THE CHAIRS IN THE CUSTOMER WAITING AREA - THEY ARE AT BEST MEDIOCRE AND SOMEWHAT UNCOMFORTABLE More

Great place They are very professional, quick and friendly. Always take my truck there for service. All the truck guys are awesome. Always do a complete vehicle They are very professional, quick and friendly. Always take my truck there for service. All the truck guys are awesome. Always do a complete vehicle check for free. Even if you are just there for an oil change. More

Great The people were excellent knowledgeable very courteous and I made you feel like a friend and yes I would recommend your dealership and your service to The people were excellent knowledgeable very courteous and I made you feel like a friend and yes I would recommend your dealership and your service to anybody and thank you very much for what you guys did More

Recall servicing I needed to have a recall service conducted and made an appointment online, which is a very handy application. I arrived on time and was told they wer I needed to have a recall service conducted and made an appointment online, which is a very handy application. I arrived on time and was told they were running late and were a little behind schedule. Even so, the service was completed in 90 minutes and I was on my way. Very happy with the process. More

5000 mile service The Service Rep was curious and efficient and try to make my service appointment as quick as possible while accomplishing all the requested work. In The Service Rep was curious and efficient and try to make my service appointment as quick as possible while accomplishing all the requested work. In addition, he pointed out that a recall was required on the car and got the recall done also. More