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Ciocca Ford of Quakertown - Service Center

Quakertown, PA

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711 Reviews

711 Reviews of Ciocca Ford of Quakertown - Service Center

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October 10, 2019

Oil change and Tire Rotation Great customer service! Took a little longer than I’d like, but I know they were ensuring they did quality work and they were busy! Thank you! More

by Amy M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh Bristow
Oct 14, 2019 -

Ciocca Ford responded

Thanks for the great review, Amy! We're always happy to help!

October 09, 2019

Service at Ciocca Friendly, professional and service was completed as requested. I think the prices are a bit high. And I had a little wait to check out. More

by bettycragin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh Bristow
October 09, 2019

Could be better I didn't know why I have an appointment at 3:30 when service center close at 4:00. The oil was changed but the truck was half clean, inside and out. I More

by LEHA66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Cancel
October 08, 2019

Great price on tires Staff was very professional. Work was done in a timely manner. Price for tires was great. Wish there was a discount on service for returning customers More

by Brandon_p421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Green
Oct 08, 2019 -

Ciocca Ford responded

Thanks, Brandon!

October 08, 2019

Thank you With in 2 days of having recall work done on my vehicle my battery started dying. I was unable to get in touch immediately but when I did, Hugh was an More

by AJames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh Bristow
Oct 08, 2019 -

Ciocca Ford responded

We're glad to hear Hugh could get everything taken care of for you, AJames! Thanks for taking time to write us a review!

October 07, 2019

I have used this dealership in the past. Always good service When I call they are nice to speak to. They answer questions in a timely fashion. When I ask for updates they provide them. They provide a call or tex More

by Wronan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Green
Oct 08, 2019 -

Ciocca Ford responded

Thanks, Wronan!

October 07, 2019

New truck problems Bought new f-150 in February been back twice have a third appointment Replaced transmission, manifold Now transmission is making a bad noise It More

by YESDEARB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh Bristow
October 07, 2019

Great experience So helpful and friendly even though it was an unplanned visit very close to closing time. Fixed my tire no charge! Staff was wonderful. Service cente More

by KWILT2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Wehner, Hugh Bristow, Kevin Green, Gar Webb
Oct 08, 2019 -

Ciocca Ford responded

Thanks for the great review!

October 07, 2019

Finally fixed Hugh kept at it and follow through my heated seat fix which has been chronic problem. My other issue which others told me wasn’t an issue with wheel More

by HENRYKOH_2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh Bristow
Oct 08, 2019 -

Ciocca Ford responded

We're glad to hear it! Thanks for sharing with us, Henry!

October 06, 2019

Taking advantage of an 83 yr old Service person broke a spark plug and I had to pay almost $3,000 for their mistake! I am 83 years old and on a limited budget. I checked with anothe More

by tdexton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian
Oct 07, 2019 -

Ciocca Ford responded

tdexton, we're apologize for your experience with us. Please feel free to call us at (215) 536-8600 and speak to general manager Eric Dedig to see if he can help with your situation. Thank you for your feedback.

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