Ciocca Ford of Quakertown - Service Center

Towed truck to Service Center in Quakertown, Pa. . They called and told us what needed to be done and how much. Agreed to it. Days later we were called after they took our truck apart to fix it and d . They called and told us what needed to be done and how much. Agreed to it. Days later we were called after they took our truck apart to fix it and determined that they had no one there qualified to fix it, had to tow it a second time and was charged over $1000.00 dollars ( the full price quoted) for taking it apart and not being able to fix it. Totally not right. More

UPDATE- received my money back. I am satisfied with the outcome. Brought my Ford SUV here due to damage that was partially covered by my insurance thinking because they are a For I am satisfied with the outcome. Brought my Ford SUV here due to damage that was partially covered by my insurance thinking because they are a Ford dealership I would get quality service. As far as I know the damage was repaired (I'm not a mechanic) but I requested an oil change while it was there which included topping off all fluids and for over $82 it should! no fluids were topped off and in fact there was zero windshield wiper fluid, the antifreeze was below minimum, i am not even sure they did the oil change. I called, no one was available but I was assured they would tell them. I messaged via their website. I e-mailed one of the service managers. it’s now over 24 hours later and no one has tried to reach me. BEWARE, THEY DO NOT CARE, they take the money but do not provide the service. More

This is the worst service center ever. Won't finish repairs on our car. Now they can't get our rental covered per our purchased warranty. Don't call back when promised. Don't deal with Zan Won't finish repairs on our car. Now they can't get our rental covered per our purchased warranty. Don't call back when promised. Don't deal with Zane or ethos warranty service sold by the dealership. Waste of money all the way around. Three days to replace a water pump on a Buick. It's actually an 8 hour job. They have only one mechanic to work on a Buick they sold us. No one to call to even ask for a fair resolution. So we have your car. It's in pieces and we will fix it when we get around to it and you will pay for the rental until we say and the contract we sold you will not honor the terms. That's a xxx no matter how you look at it More

I was treated with class and dignity throughout the entire process. I would recommend them 100 percent . I felt like they made me like family entire process. I would recommend them 100 percent . I felt like they made me like family More

Geoff was great! Friendly, helpful, and stayed late to take care of us with the purchase of our new F-150. Went above and beyond. take care of us with the purchase of our new F-150. Went above and beyond. More

Awful customer service. Sorry I ever bought a truck from them. Called 3 times for a problem and never got a call back. Went in for my oil change and they tried to charge me. I bought the service to have fre them. Called 3 times for a problem and never got a call back. Went in for my oil change and they tried to charge me. I bought the service to have free oil changes the first 4 years. They could not bring it up. Incompetent people. Very annoyed. More

Service dept. Kevin, was great taking care of me and my motorhome. Changed the engine & got it back to me in a short amount of time. motorhome. Changed the engine & got it back to me in a short amount of time. More

Great service from great people, simple as that. Got my car inspected and a recall fixed quickly on a Saturday afternoon even though they don't normally handle recalls on weekends. car inspected and a recall fixed quickly on a Saturday afternoon even though they don't normally handle recalls on weekends. More