Ciocca Ford

service and service writer experience alwayw excellent. My recent experience was marred by my being a customer to be processed with the new computer system. From what I could see the system will benefit th My recent experience was marred by my being a customer to be processed with the new computer system. From what I could see the system will benefit the company immensely by the quick gathering of info about me and my car service history. As to any advantage to a customer who wants to check in, tell you what he wants done, and leave in a timely manner I have my doubts. As is usually the case with computerized systems trying to handle customer service, handling many pieces of info, the advantage is not for the customer but for the store. I am pleased with the actual service, with the actual service people, but will; save my opinion on check in process until next appointment. More

All work completed on time. Always had great service and all work was completed by the estimated time frame. The service and sales department personal are courteous and never an Always had great service and all work was completed by the estimated time frame. The service and sales department personal are courteous and never any pressure. I have bought 4 pickups and at least 4 new cars from the Cicca originations. More

Oil change time Went in for an oil change and a squeaking noise coming from my front end and they found my struts had a problem. They fixed it while I waited. Went in for an oil change and a squeaking noise coming from my front end and they found my struts had a problem. They fixed it while I waited. More

excellent customer service Customer service is superb we feel at home we are treated like family and they always exceed our expectations we've been buying and leasing Vehicles h Customer service is superb we feel at home we are treated like family and they always exceed our expectations we've been buying and leasing Vehicles here for many years he wouldn't change it for anything More

excellence in customer service Every time my family and I go to purchase or lease a vehicle they remember our names they remember what we purchased last we are treated with the most Every time my family and I go to purchase or lease a vehicle they remember our names they remember what we purchased last we are treated with the most respect and cordiality. We always feel like we're apart of the team which we are treated like family. This is why we keep coming back to see her friends or how I tell my husband part of our family that takes care of us and meet our request in every vehicle that we either purchase or lease. More

Semi-Hard Sell Unnecessary My visit was for a well defined, 4-tire replacement on a 2005 Ford with 170K miles. I was not expecting and unprepared for a call from Mt Kardane ill My visit was for a well defined, 4-tire replacement on a 2005 Ford with 170K miles. I was not expecting and unprepared for a call from Mt Kardane illuminating that after inspection, there are multiple other maintenance items of varying necessity, in total representing $500+. Hey, it's a 12 yr-old car with 170,000! I wasn't even expecting an inspection. The experience soured my taste for what had been previously exemplary service experience at Ciocca. More

V6 to GT I owned a 2014 V6 Mustang at the time I went to Ciocca Ford. I only owned the car for 3 months, but I just wasn't happy because I really had my heart I owned a 2014 V6 Mustang at the time I went to Ciocca Ford. I only owned the car for 3 months, but I just wasn't happy because I really had my heart set on a Mustang GT. My credit is still new, so I wasn't sure if I could trade my car in for the one I wanted. The staff at Ciocca told me it would be no problem. They were very helpful, courteous,and patient with me. I test drove a few GT's and found the one I wanted. Even though I had a new loan for my V6, they were able to get me out of it & into my dream car, which is a 2014 Mustang GT. Not only did they make this happen for me, but the new loan ended up at 12% lower interest than the loan for the V6!! Within 2 days of walking into Ciocca Ford the first time, I was driving home in my GT! I would recommend this dealership to anyone,& I will be returning to them in the future when it's time for another vehicle. More

Bought a vehicle Was helped out by salesman Zach stout. Everything went smooth and easy. I received excellent an excellent customer service experience. Will defiantly Was helped out by salesman Zach stout. Everything went smooth and easy. I received excellent an excellent customer service experience. Will defiantly refer friends and family. More

Great experience I had a very good experience with some people who went above and beyond to make sure I had the best experience possible. Nick the financial advisor th I had a very good experience with some people who went above and beyond to make sure I had the best experience possible. Nick the financial advisor that helped me so super friendly and very helpful. The first sales rep I had was just okay, but the second sales rep i got was John, and he was very helpful throughout the entire process. My only complaint with him is after I had bought the car he needed to call my insurance agent the next day to give him the lean holder information which he ensured me he would. He never did. Then when I texted him and asked him to he lied and said he already did. I asked if he could call again to get it squared away, and then he got rude with me, and said he had nothing to call about, and I'd have to handle it myself. I politely asked him again if he could call and he ignored me. Overall the car buying experience was good, but the entire time they were telling me about the "ciocca way" and how customer service was most important. They sold me on it and I believed them, but after John had done that I realized it was just a sales pitch, my overall customer satisfaction didn't matter just my money, and once they got that he couldn't take 5 minutes out of his day to do what he told me he would. Overall, I'm happy with my experience, but right after I got my car I was telling people they need to go to ciocca ford, and how I got a great deal, and their customer service was great, but now I will only go back if their prices are better than anyone else. More