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Ciocca Ford
Quakertown, PA
1,463 Reviews
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,463 reviews
Verified Customer
January 12, 2020
The service department took immediate care of us once they realize that our problem was serious. From service manager to the shop the people we dealt with were curtious, responsive and were dead on with they realize that our problem was serious. From service manager to the shop the people we dealt with were curtious, responsive and were dead on with initial analysis. Sincerely thankful The Finacchio's More
by rebecca.finacchio
Employees Worked With
Kevin Green
January 11, 2020
Scammers that take advantage of the customer and try to cover it with fake concern later. They worked on my car multiple times (at least 3 separate times and multiple days each) in the spring charger me cl cover it with fake concern later. They worked on my car multiple times (at least 3 separate times and multiple days each) in the spring charger me close to $4000. Came back at the beginning of this year for maintenance items and was told that there was signifiant rust damage to the frame. They recommended that I shouldn't put any more money into the vehicle and start looking into buying a new one. There was significant rust damage, but that amount does not just appear in less than a year. Not once during the multiple visits the previous spring did they ever mention rust and claimed they performed their multipoint inspection each visit. I could have used that $4000 to purchase a new vehicle had they told me, but now I have a car that can only be sold for parts. More
by Purplekiwi
Employees Worked With
Tyler Cancel
January 09, 2020
I dropped off my Explorer on Sunday night to have tires put on Monday morning. When I went to pick it up on Monday the entire drivers and passengers area was completely soaking wet. When I pointed this ou put on Monday morning. When I went to pick it up on Monday the entire drivers and passengers area was completely soaking wet. When I pointed this out to the service manager he stated my sun roof drains must be clogged. I never had any issues prior to this with any water in the vehicle. They gave me a rental and said they would take care of drying it out. I went back on Thursday to pick it up and the console compartment still had an inch of water in it and the mats were not dry. Poor attempt at drying it out! When I finally left the dealership, I immediately returned with a bad vibration in the back of the car. It turned out that one of the new tires did not seat properly. I finally got the car back on Friday. They did provide a rental car free of charge and did a free inspection but the quality of work was horrible. All I needed was 4 new tires and I had a week of nothing but frustration. More
by Wolfe
Employees Worked With
Hugh Bristow
January 09, 2020
Their customer service is excellent. Always pleasant and helpful. The work they do is great. Always ready to answer any questions I might have. Hugh is always welcoming and makes one feel comfortable helpful. The work they do is great. Always ready to answer any questions I might have. Hugh is always welcoming and makes one feel comfortable More
by MORSON06
Employees Worked With
Hugh Bristow
January 08, 2020
i made appt got there took me rite away..excellent service. very nice and answered all my questions.i will be going back to them. FORD BEST CAR AND TRUCK BUILT. service. very nice and answered all my questions.i will be going back to them. FORD BEST CAR AND TRUCK BUILT. More
by s.quinn7676
Employees Worked With
Kevin Green
January 07, 2020
Everyone is very pleasant and helpful, yet professional. They completed the requested work in a timely manner, told me about issues that may be necessary but we’re not pushy, definitely happy with Ciocca! They completed the requested work in a timely manner, told me about issues that may be necessary but we’re not pushy, definitely happy with Ciocca! More
by MARYSCHIELE
January 07, 2020
The service center made a bad situation bearable by being thorough, professional and making sure all my needs were met and that I was kept aware of the progress of my car’s repairs. thorough, professional and making sure all my needs were met and that I was kept aware of the progress of my car’s repairs. More
by CELLENB2
