Ciocca Ford

Comfortable and easy I found my service experience was easy and comfortable. The people I dealt with were very friendly and helpful. They all seemed to enjoy their jobs. I found my service experience was easy and comfortable. The people I dealt with were very friendly and helpful. They all seemed to enjoy their jobs. I will recommend the service center and I wish it was closed to my home. More

Excellent Service I met with Kyle Hirsch when I arrived at the dealership to look at two Shelby cars in the showroom. He was very honest and professional and I was com I met with Kyle Hirsch when I arrived at the dealership to look at two Shelby cars in the showroom. He was very honest and professional and I was comfortable in speaking with him. While I ultimately did not make a purchase, I would certainly contact him in the future if in the market for a Ford. More

Sales Issues My wife and I went to this dealer in September of 2015 looking to lease a vehicle. John Natali was our salesperson. We took our test drive and sat do My wife and I went to this dealer in September of 2015 looking to lease a vehicle. John Natali was our salesperson. We took our test drive and sat down to work out the numbers. We liked the options in the one we had found, but wanted to add a remote start. John said it could be done and had it worked in to the price. He came back with our payment figure and it was under what I told him I was wanting to spend. We took care of all the paperwork that day and set up to come back and get the vehicle the following day. John was going to get in touch with Service in the morning to see about having the remote start system installed before we picked up the vehicle. We arrived Tuesday afternoon to pick up our new Escape. John informed us that Service did not have the start system in stock, so they were ordering it and would call us when it came in. They were also doing a "We Owe" on a second key for the vehicle since they could not find it. They would have that ready for us when the start system came and and would take of all the programming at once. We took the vehicle home and expected to hear from the Service department within a couple of days. After hearing nothing for 2 weeks, I touched base with John, who said he didn't know what was up but that he would call Service and find out for me. It turns out that when they were figuring out the remote start in the deal, they assumed that the system for a 2015 Escape could be installed in a 2016 Escape. It turns out this is not the case. This is issue #1. Why could the person in Service not say the morning that we were supposed to pick up the vehicle, that Ford did not have a remote start system available for a 2016. Issue #2 is why did I have to contact them to find out what was going on? Good customer service is staying on top of the deals you have going on and following up with the customer. The customer should not have to chase answers around. John said that he would contact a couple of their aftermarket vendors to see if any of them had a system that worked on a 2016. After hearing nothing for another 2 weeks, I again contacted John. He said that he had found a vendor that had one. Another week or so went by and I hadn't heard anything so I decided to go in to see John in person. I happened to go in on his day off and ended up dealing with Mark Lawless. He was sitting at the managers area in the dealership when I walked in. I talked with him and explained what the situation was. One of my concerns at the time was the pricing. I wanted to know what the difference was between the system I was going to be getting and the one they had worked in to my payments. I told him that from my experience working in other dealers in the past, that aftermarket is generally cheaper than factory. He disagreed and said hat is not usually the case, but he called and found the system that John was getting me. Turns out that the system I was getting was $200 less than the factory one. I then finished dealing with Mark and asked if he was one of the sales managers (I was starting to feel a little awkward about maybe having been dealing with another sales person other than the one who knows my deal) and he told me that he was not. He said he was just another sales guy, not a manager. I found out later on that this was not true. Huge turn off to a customer when they find out they have been lied to. We finally got the vehicle setup for the install. I went to drop it off and again, it was Johns day off. He had informed one of his colleagues that I would be in and had the guy from Millers there to install it. The guy asked for the second key at which point I told them I didn't have one and that they did a "We Owe" so it might be over at service. They called service and they had no knowledge of it either. 2 weeks after the install, I still did not have the 2nd key so again I went in to see John. I sat down with him and explained my feelings and disappointment. The customer should not have to chase answers around. I told him that I knew there was a difference of $200 between the systems. My offer was this. To satisfy me and compensate me for all of my hassle, I was going to leave the $200 difference in the figure where it was but I would like for them to order a trailer hitch and cover the difference between the $200 and whatever the total was with install. John said he would get his GM and have him come talk to me, and he would call service to see what the cost was with install. Well, the GM would not come talk to me and he and Mark agreed that they would not cover the difference between the $200 and total cost. I said ok and waited for John to call me with the exact cost. The total came to $395 which means they put $195 in their pocket in front of having a satisfied customer. I took the refund of the $200 and waited to get my second key. Finally by December I had enough. I again went in and inquired about it. John had no idea and brought Mark over. Mark asked what needed to be done to make me happy. I simply told him I wanted my second key. At this point I had kept up my end of the contract and made 3 payments on a vehicle that wasn't even 100% on the day I picked it up. Mark had John take me over to service and find a key blank and get it done. If there was not one, order it on the spot. We went over and sure enough they had a blank in stock. It was cut and programmed within 30 minutes. Needless to say after all the chasing around I had to do and the being lied to, I am not very happy with this dealership. My parents were also looking for a vehicle around this time and because of my problems, elected to go to another dealership. More

Kardane Wins I highly recommend that everyone visit Ciocca Ford service center in Quakertown for the best automotive service available. If it wasn't for Mike Kard I highly recommend that everyone visit Ciocca Ford service center in Quakertown for the best automotive service available. If it wasn't for Mike Kardane, I wouldn't be there. Mike is simply the best! More

First Service I started leasing a 2016 Escape in September, so it was finally time for its first service. After my poor experience with the sales side of this deal I started leasing a 2016 Escape in September, so it was finally time for its first service. After my poor experience with the sales side of this dealer (a whole other story), I decided to give their service department a chance. I dropped the vehicle off around 9 AM for a mid-morning appointment. Oil change, tire rotation, multi-point inspection, and retrieving the code for the driver door keypad were scheduled to be done. Finished all the check in procedures with Tim and told him I needed the vehicle by mid afternoon. I even saw him write down "by 4 PM" on my paperwork. After this their shuttle driver took me home and I waited for the call. I didn't get a call to say the vehicle was done until 7 PM. Went the next morning and picked up the vehicle. Service was all completed, just not highly impressed with their time keeping abilities. I have one more free oil change left, but after that I am seriously debating whether I will continue to use their service department. More

Great job My inspection ran out and Mike fit me in on a Saturday to accommodate my schedule. They took care of an alignment and factory recall the same visit My inspection ran out and Mike fit me in on a Saturday to accommodate my schedule. They took care of an alignment and factory recall the same visit, saving me another trip. Nice job Mike! More

Service Everyone is always pleasant and professional. From the moment I walk in to the time I leave. Also I like the new coffee/tea/hot chocolate that is avai Everyone is always pleasant and professional. From the moment I walk in to the time I leave. Also I like the new coffee/tea/hot chocolate that is available. Thank you. More

Fantastic service! I went in to check out a car yesterday and Brian helped me through every step of the process. Initially I was denied the loan but he was able to make I went in to check out a car yesterday and Brian helped me through every step of the process. Initially I was denied the loan but he was able to make it happen by throwing other options into the mix. I recommend this store to anyone looking for a quality used car or something brand new. Thank you! More

Service for new used vehicle Past visits had some issues. Will not get oil changes there anymore as bolts and nuts were not put back on . husband it does it now. However I just b Past visits had some issues. Will not get oil changes there anymore as bolts and nuts were not put back on . husband it does it now. However I just bought a new Ford Escape and needed to get some things fixed that was under warranty and the service was excellent. Tim Adams so far was the best experience I had dealing with ciocca Ford. He was exceptionally professional kind and willing to serve to everyone that came in. He stood out above everyone. More

Needed oil change just stopped in without appointment Couldn't have been nicer got the Works . The manager was really helpfull got to me right away. Service area was very clean and was out of there in Couldn't have been nicer got the Works . The manager was really helpfull got to me right away. Service area was very clean and was out of there in 45 mins. More